Jones Software Reviews

4.1

72% would recommend to a friend

(38 total reviews)

75% positive business outlook

Jones Software has an employee rating of 4.1 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Jones Software employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

38 reviews
2.0
20 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good salary Fully remote Set your own pace (as long as you deliver what's expected)

Cons

Near unreachable expected demand for auditors in 2025-2026 No job safety Constant changes in expected volume and rules Bad planning and moves by the company in the second half of 2025, leading to predictable issues

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Jones Software Response
3mo
Thank you for taking the time to share your perspective and for your contributions over the past several years-we value the experience of long-tenured team members. We’re glad to hear that compensation, flexibility, and autonomy have been positive aspects of your role. These are intentional parts of how we’ve built Jones and remain core to how we operate. We also want to address some of the concerns raised. While we recognize that periods of growth can introduce change, the characterization of planning and stability does not reflect how the business is being managed. The adjustments made over the past year were deliberate steps to support long-term scalability, improve service quality, and position the company for continued growth. In a fast-growing environment, demand and processes will evolve. That said, we are continuing to invest in forecasting, capacity planning, and training to ensure we are building a sustainable model. Regarding AI, our approach is to support our auditors by reducing manual work and improving consistency and capacity for high impact work, not to replace them. We believe a strong combination of experienced operators and technology is essential to scaling responsibly. We appreciate your feedback and encourage you to continue sharing input internally so we can address concerns with full context.
3.0
12 Sept 2025

Good product, growing pains

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

team environment, new office. hybrid environment

Cons

A lot of insecurity and cluster

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Jones Software Response
3mo
Thank you for sharing your feedback. We’re glad to hear that you’ve had a positive experience with the team and new office. We recognize that periods of growth can sometimes feel less predictable as processes evolve. We’re continuing to focus on improving communication, planning, and clarity across teams as we scale. We appreciate your input and encourage you to continue sharing feedback internally.
1.0
20 Aug 2025

Toxic Culture and Unsustainable Environment

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Insurance and Unlimited PTO benefits

Cons

Working at Jones was one of the most discouraging professional experiences I’ve had. The company suffers from extremely high turnover, which isn’t surprising given the toxic and abusive leadership style. Office politics outweigh merit, creating an atmosphere where employees are pitted against one another rather than supported. Leadership sets completely unreasonable expectations with little to no resources or guidance, then shifts blame onto staff when those expectations aren’t met. Feedback isn’t constructive—it’s often dismissive, belittling, or outright hostile. There’s no real investment in professional growth, and the culture rewards favoritism over performance. The result is constant burnout, low morale, and a revolving door of talent. Many employees leave within months, and those who stay are stuck in a cycle of stress and disillusionment. If you value a healthy work environment, collaboration, or leadership that respects its people, I would strongly advise looking elsewhere.

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Jones Software Response
8mo
Thank you for sharing your thoughts. We’re sorry to hear that your experience at Jones wasn’t what you were hoping for. While we respect your perspective, we do want to note that the themes you describe are not consistent with the feedback we regularly receive from our team. Many employees highlight collaboration, growth opportunities, and support from colleagues and leadership as positive aspects of working on the team. Nurturing our workplace is what drives the high level of employee retention we’re proud to see-our data shows retention rates of 92%, roughly twice as strong as those of similar stage companies. Among our department leaders and managers, that commitment to growth and stability is even more pronounced. At the core of employee success are our company values that guide the Jones team every day. Our focus on empowering each team member to take on meaningful challenges that support their professional growth has a direct, positive impact on our people and our clients alike. That said, we recognize that no workplace is perfect. We’re continuously working to improve communication, resources, and leadership development. We take all feedback seriously and view it as an opportunity to strengthen how we support our people. We appreciate you taking the time to share your input and wish you the best in your future endeavors.
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Glassdoor has 53 Jones Software reviews submitted anonymously by Jones Software employees. Read employee reviews and ratings on Glassdoor to decide if Jones Software is right for you.