Does Kilwin's Chocolates pay their employees well?

According to anonymously submitted Glassdoor reviews, Kilwin's Chocolates employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Kilwin's Chocolates. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Kilwin's Chocolates?

71% of Kilwin's Chocolates employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Kilwin's Chocolates 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Kilwin's Chocolates?

Sales Associate (27) , Cashier (17) , Ice Cream Scooper and Cashier (10) , Manager (9) , Sales Associate/Cashier (8) , Shift Leader (6) , Assistant Manager (5) , Ice Cream Scooper (5) , Supervisor (5) , Counter Sales Representative (4) , Customer Service (4) , Customer Service Associate (4) , Server (4) , Shift Lead (4) , Shift Supervisor (4)

What are the pros of working at Kilwin's Chocolates according to real employee reviews?

"Great people to have fun with they give chances to all sorts of people to start work." ((in 19 reviews)); "Get samples and coworkers are nice" ((in 11 reviews)); "Fun work environment and lots of free ice cream" ((in 7 reviews)); "Flexible schedule and time off" ((in 6 reviews)); "Free ice cream and chocolate" ((in 6 reviews))

What are the cons of working at Kilwin's Chocolates according to real employee reviews?

"Management is awful." ((in 14 reviews)); "low pay but that is expected" ((in 12 reviews)); "Often, I would request help from other employees to keep a line from forming but my managers would allow the other employees to stand around and chat." ((in 7 reviews)); "Long hours and pay wasn't all that great" ((in 7 reviews)); "The boss was deeply shady with his payment and legal practices" ((in 4 reviews))

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Kilwin's Chocolates

Kilwin's Chocolates Reviews

4.1

71% would recommend to a friend

(233 total reviews)

Don McCarty

83% approve of CEO

67% positive business outlook

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Kilwin's Chocolates has an employee rating of 4.1 out of 5 stars, based on 233 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Kilwin's Chocolates employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

233 reviews

5.0

29 Jun 2026

Good team and nice people, but store closed

Server

Recommend

CEO approval

Business outlook

Pros

good team, good food, nice people

Cons

store closed so couldn't work

5.0

23 Jun 2026

Laid-back atmosphere with great management, but customer issues

Key holder

Recommend

CEO approval

Business outlook

Pros

Laid back Great boss Flexible schedule

Cons

Customers are rude and often derogatory towards staff

5.0

2 Feb 2026

Great!

Scooper

Recommend

CEO approval

Business outlook

Pros

Amazing Company to work for !

Cons

no unlimited ice cream :)

Viewing 1 - 3 of 233 Reviews

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Jobs at Kilwin's Chocolates

Kilwins Alpharetta/Halcyon Part Time Team Member

Customer Service Associate

Arlington Heights, IL

US$16 - US$17 /hr

(Employer provided)

View job

Kilwins Nashville p/t Team Member

Retail Team Member - Part Time

Retail Production Cook

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Kilwin's Chocolates

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Reviews by job title

Good team and nice people, but store closed

Laid-back atmosphere with great management, but customer issues

Great!

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