Extremely poor leadership culture. Management openly used slurs in meetings, normalizing unprofessional behavior. Mandatory 7-day, 12-hour shifts were enforced for extended periods (up to three weeks with no days off), with little regard for employee health or burnout. Employees were discouraged or written up for basic needs such as drinking water or using the restroom outside rigid break windows. Favoritism was rampant. There was no meaningful individual performance tracking, which allowed poor performers to coast while high-performing employees absorbed the workload. Loud and aggressive personalities were promoted while experienced, high-performing techs were sidelined or undermined. Write-ups were padded with inaccurate information, even when evidence contradicted them. Turnover was high and morale consistently low.
