To begin, there are a few notable Directors/Managers who excel in their roles. However, there are others who frequently take time off, proving inaccessible when needed, displaying a delayed response to emails, and lacking respect and professionalism when dealing with clients. Regrettably, the company operates as a family-run business, resulting in a lack of accountability and overlooked responsibilities that ultimately detriment the clients. Questionable practices within the company raise concerns about job stability. The owner's expectations, given the recent layoffs that affected half the company, appear unrealistic. Consequently, the workload has increased while compensation and staff numbers have decreased.