Lidl Reviews | Glassdoor.co.uk

Lidl Reviews

Updated 20 April 2019
405 reviews

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3.0
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Christian Härtnagel
68 Ratings

Employee Reviews

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Pros
  • "Good pay and also flexible time for your own" (in 150 reviews)

  • "good salary developed people very fast if they see potential" (in 55 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Amazing when working with the right team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Liverpool, England
    Current Employee - Store Manager in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lidl full-time (More than 3 years)

    Pros

    They look after the team and great opportunities to progress

    Cons

    Hard work but still well rewarded

    Advice to Management

    Keep up the good work


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Edinburgh, Scotland
    Current Employee - Customer Assistant in Edinburgh, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lidl full-time (More than a year)

    Pros

    Good Pay
    Flexible hours
    Great work ethic

    Cons

    Long and hard shifts
    Slow progression

    Advice to Management

    Introduce more technology.

  3. "Very good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Manager in Cardiff, Wales
    Current Employee - Deputy Manager in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good salary and progression opportunity

    Cons

    Hard work and long hours


  4. Helpful (6)

    "Be really clear with yourself and what you are getting into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager Head Office in Wimbledon, England
    Current Employee - Senior Manager Head Office in Wimbledon, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lidl full-time (More than 5 years)

    Pros

    - Good salary - up to £75,000 for middle managers
    - Responsibility—at the expense of dealing with incompetents
    - If you're half-decent you'll probably do okay here if you're in a good department.

    Cons

    - Culture and workload is massively different depending on what department you are in. The majority of departments are poor, some are atrocious. Lots of things that shouldn't be tolerated in 2019 are.

    - I've heard (and seen) horror stories: plenty of people crying, blatant bullying, screaming & shouting, sexism. A few times I've called a colleague and got the response "so&so doesn't work here any more". There is one department that we refer to as 'the black hole' — people, good people, go in and they never come out the same again (and they come out quickly)

    - Unsurprisingly, turnover of employees is shocking. You need to get lucky here—if you work for a decent person you will get by—but that isn't a given

    - Keep your head down. I've seen people stand up for what they believe in, try and tackle the status quo and challenge the poor culture, but they just get beat down. Don't believe the promotional materials! People do NOT want to do it differently here. The model has worked for years in their eyes. If you want to get along, don't rock the boat! Don't come expecting a 'do-it-better' meritocracy. This is very much a 'oil tanker' of a bureaucracy

    - Poor culture leads to high performers leaving and mediocre ones clinging on. Senior management are largely made up of those who appear to have clung on the longest—but are often not suited to such positions. Or people who did a great job in buying boxes and now are suddenly experts in marketing. This causes the whole cycle to repeat. The high salaries compound this; they encourage mediocre people to stay because know they are highly unlikely to get this salary elsewhere. It's a trap.

    - This ends up with really poor accountability and a lot of people who think they have re-invented the wheel, or are the next Jesus because they 'made it' and are paid 100K a year and drive a company car. I include a lot of my peers in this. The thing is, they wouldn't have 'made it' at a better company—they just aren't good enough. Making it had nothing to do with work (it's definitely not a meritocracy here) it's got to do with being able to weather the most abysmal culture for the longest, or being where nobody notices how rubbish you are

    -As such, co-operation and communication between departments is poor because you've got a whole load of people who can't think big (they are too busy thinking they are the next big thing). You'll find out your peer has hired someone to do the same job as one of your team members—they just never bothered to speak to you. Or you'll meet someone who's been drowning in some project in a silo somewhere because their out-to-lunch director 'forgot' to mention it to anyone else's

    - Highly secretive promotional structure for senior management. You can't apply for jobs, you must be 'chosen'. This creates issues when you have a poor line manager relationship, or if your line manager changes (which it constantly does). I had a colleague who easily should have been offered a more senior role, she brought external experience too—but this was never evaluated as she had 4 line managers in 2 years. In the end she quit and it was such a shame because she was better than our boss. This sort of thing happens a lot

    - Everything feels so second rate—I wish I'd trusted my gut and not taken a role here to be honest. I sold out for the money. What I've compromised is doing a job that is challenging with great senior leaders and peers you can learn from. But hey, I'm lazy

    - Mostly it is just disappointing because you constantly feel like the company could be great if they just increased accountability, co-operation and stopped tolerating abysmal behaviour and poor work from management who have been at the company far too long.

    Advice to Management

    -Upskill and replace senior & middle managers. To quote Trump (sadly)—drain the swamp! These people are driving away your high performers that could turn the company around. Also, it's a chore working with some of them—they don't get it! Consider hiring externals who will bring leadership and much needed experience to the business. There are very few inspiring superstars and if there are they don't stay
    - The salary is not enough to keep good people—they can get it elsewhere. Tackle the poor culture and then they may stay
    - Open up your hiring practices and remove the personal bias element (revert to assessment centres and interviews for all roles). - Consider 'non Lidl' experience within your own workforce.
    - Stop judging people on their performance in their existing roles as a method to promotion. Identify that potential is more important. Some people make excellent employees, but they don't make good managers and vice versa
    - Everyone needs to be working to the same goal, the same beat of the drum. You're trying but you need to treat the problems, not the symptoms.


  5. "Senior Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Wimbledon, England
    Current Employee - Senior Consultant in Wimbledon, England
    Recommends
    Positive Outlook

    I have been working at Lidl full-time (More than 5 years)

    Pros

    Great Progression, growing firm, good fringe benefits

    Cons

    Work environment not always the best, salaries get capped at one stage, no bonuses, Long hours

    Advice to Management

    Changes need to be made from HO in Germany. Lidl is a over-the-top paid employer in Germany and so should it be in the Uk. Salaries should match up.


  6. "Twenty years service."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Bristol, England
    Current Employee - Manager in Bristol, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Lidl full-time (More than 10 years)

    Pros

    I have worked for Lidl GB for twenty years. In the beginning we were a very ‘hung-ho’ type of employer. Hard work, well paid, ‘If you don’t like it you know where the door is’ type of belief. Over the years this changed into a company that I was immensely proud to work for. The hard work remained but support was given, monetary and many other rewards were in place. I truly believe that all staff were valued. This all changed in 2016. A new MD was appointed, and it became very clear that the new company direction was very much geared towards productivity increases. We are now returning to the time when unacceptable queues at tills are the norm. Customer service used to be so important to us as a business, but this has taken a back seat now. The high productivity demands put on store teams are now leading to a ferocious turnover of staff. This is a real shame, as I believe many valued employees have left for pastures new.

    Cons

    Rapid turnover of colleagues. Queues at tills lead to unhappy customers. There is a lot of emphasis on investing in our teams, but this is impossible when hours have been stripped back to the bone. You can’t just sit a colleague in front of a screen, leave them to it, and claim to have developed them.

    Advice to Management

    Please don’t continue to run down the company I was once so proud to work for. Week on week increases in turnover is great, but we need the investment in hours to keep it going. We all need to sit down and look at the incredible turnover of staff across both the sales and logistics teams.


  7. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Lutterworth, England
    Current Employee - Store Manager in Lutterworth, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lidl full-time (More than 5 years)

    Pros

    Pay structure, Holiday entitlement.

    Cons

    Constant change of management team, lack of internal progression, poor equipment provided constantly breaks or needs repair. Can be moved to another shop with little or no notice.

    Advice to Management

    Develop your own management team instead of continuously bringing in graduates who we then have to teach to do their job! It's impossible to get any support for store assistance at weekends as headoffice and rdcs basically close down. Stop moving managers around! We create a great team and then you swap and change my team and we have to start all over again.

  8. "slow progression, recently restructured, less oppertunitys now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Edinburgh, Scotland
    Former Employee - Shift Manager in Edinburgh, Scotland
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Lidl full-time (More than 3 years)

    Pros

    gave me a lot of confidence in running a store and worked with alot of competent people

    Cons

    had a assistant manager that made life miserable. done absolutely nothing but made sure the work was getting done. would leave early when we would have to stay back. forget to work deliverys convienently realise 5 minutes before his shift finished ECT. for me it was mainly the management 1 in particular.

    Advice to Management

    advertise managerial positions to internal staff. based on years of experience on the company they are always the best managers.


  9. Helpful (1)

    "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Wednesbury, England
    Current Employee - Area Manager in Wednesbury, England
    Recommends
    Positive Outlook

    I have been working at Lidl full-time (More than a year)

    Pros

    Career progression, work life balance, challenging and rewarding

    Cons

    At present there are none!

    Lidl Response

    20 Mar 2019 – Employer Brand Team

    Thank you for taking the time to leave a review - it's great to hear you're happy at Lidl. Thanks for all the hard work you've put in to make your stores a success! - Andy, Lidl GB


  10. Helpful (1)

    "Hard work but good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Liverpool, England
    Former Employee - Customer Assistant in Liverpool, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Lidl full-time (More than 3 years)

    Pros

    Decent wage compared to their competitors.
    Good promotion chances.

    Cons

    Harder work compared to their competitors, at Lidl you do everything, if you are on tills you are expected to jump off in between customers to stock shelves or clean up, even if you only get a few seconds to do it.

    Lidl Response

    6 Mar 2019 – Employer Brand Team

    Thanks for taking the time to leave a review review. We know our Customer Assistants are superstars - working hard and mastering all areas of the store to keep operations running smoothly. Thank you... More