Lifeplus Reviews | Glassdoor.co.uk

Lifeplus Reviews

Updated 7 Jan 2020

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3.6
71%
Recommend to a Friend
87%
Approve of CEO
Lifeplus Managing Director Malcolm Vincent (no image)
Malcolm Vincent
24 Ratings
  1. Featured Review
    Helpful (3)

    "Friendly, supportive, inclusive office environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Swiss/German Customer Services Associate in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lifeplus full-time for more than a year

    Pros

    Some of the best, kindest, most supportive and inclusive colleagues, team work is a huge focus. The environment within the teams as well as collectively is so inclusive and supportive and as approx 80% of employees are not British nationals, everyone is very understanding of what it’s like to move abroad. It’s very straightforward to progress and pass the skillgate levels to increase your salary by £2k and all employees get an annual bonus, based on productivity. Training is continuously provided and you’re never made to feel stupid if you ask for help. Career progression is fairly straightforward and there’s numerous jobs you can move on to do after around a year’s employment.

    Show More

    Cons

    Some of the tasks particularly on the phone can get repetitive

    Advice to Management

    To be more transparent and provide better communication between departments.

    Lifeplus2019-03-26
  2. "Fantastic company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Facilities/Reception in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for less than a year

    Pros

    Benefits are fabulous, pension scheme good, free supplements, people are so nice, management are approachable and the whole company has an open door policy. Good communication throughout the company.

    Cons

    None that I have found yet apart from salary could be a tad better, don't you say that for every company you work for though?

    Advice to Management

    Keep the communication open, keep the open door policy. I think management have it sussed!

    Lifeplus2019-10-22
  3. "Generally a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Learning and Development Manager in Cambridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lifeplus full-time for more than 3 years

    Pros

    Opportunity to travel, work benefits

    Cons

    Limited career development opportunities

    Advice to Management

    Fairness, integrity and credibility

    Lifeplus2019-12-31
  4. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Administrator in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Lifeplus full-time for more than 3 years

    Pros

    Nice people, nice environment, good pay, friendly atmosphare,

    Cons

    poor management, lack of communication, not well organised,

    Lifeplus2020-01-07
  5. "CSA - Non-Voice"

    StarStarStarStarStar
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Administrator in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for more than 3 years

    Pros

    Wide variety of queries, work, etc; friendly colleagues.

    Cons

    Some of the work targets can be unrealistic; There can be issues for colleagues when they need to wait for help from someone with a higher permission level in a certain app before they can finish the request they're dealing with.

    Advice to Management

    See cons - all colleagues need to have easier access to some of the apps.

    Lifeplus2019-08-12
  6. "Great people, some great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Key Account Executive in Saint Neots, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lifeplus part-time for more than 5 years

    Pros

    Friendly positive supportive atmosphere Genuine care for wellbeing Pay is good Nice benefits package Opportunities to grow/develop if you have the right attitude

    Cons

    Lack of flexibility in working hours unless you are a CSA where there are lots of options Management somewhat detached from the rest of the company Dated systems and procedures don’t always make sense, and lack of willingness to streamline processes (ie that’s just the way it is)

    Advice to Management

    Clearer communication and deliberate trickle down. Also don’t treat departments differently

    Lifeplus2019-07-19
  7. "Poor management - no career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Saint Neots, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Lifeplus full-time for less than a year

    Pros

    You can take call, if you like and get know Lifeplus products

    Cons

    Very poor and unprofessional management. No people management skill, no leadership skill. About 40% attrition rate. About 70% of the company comes from Germany. They work there mostly as call taking agents. Germans they very much support each other. If you are not German you will have less chance to progress in your career as you are excluded. As a non German you can be maximum a Team Leader if you build up good relationships. Very slow career progressing opportunities, take 2-3 year to be just a simple team leader. High Management is English, so as a European you have hardly any chance to be in Management. People who are training you developed several assessments. If you pass it you can get pay rise. However it's not easy to pass it as they have some questions which has nothing to do with your work. I suppose they don't have any more so much experience with agents every day work and they should update their knowledge in order to be able to put together proper assessment questions. I would not recommend to work at Lifeplus.

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    Advice to Management

    Must value people with professional background and give chance to non native speaking English people as well

    Lifeplus2019-08-09
  8. Helpful (1)

    "Best contact centre job in the sector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Administrator in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for more than a year

    Pros

    Positive and motivating work environment, pay above average. Many young and international colleagues

    Cons

    Three different company sites - it would be easier having all departments in one purpose-built office

    Lifeplus2019-06-14
  9. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for less than a year

    Pros

    Benefits, flexibility, support, kind colleagues, good starting job

    Cons

    Relocation package could be more generous

    Advice to Management

    Communication should be more transparent

    Lifeplus2019-05-28
  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - German/Dutch Customer Service Administrator in Saint Neots, England

    I worked at Lifeplus full-time for less than a year

    Pros

    Good for Starters Take Care for Flight and Hotel as a starter

    Cons

    Job gets soon very boring Work/Life Balance is a bad joke

    Lifeplus2019-05-26
Found 30 reviews