Lifeplus Reviews | Glassdoor.co.uk

Lifeplus Reviews

Updated 22 Oct 2019

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3.6
72%
Recommend to a Friend
88%
Approve of CEO
Lifeplus CEO Malcolm Vincent (no image)
Malcolm Vincent
22 Ratings
  1. Featured Review
    Helpful (3)

    "Friendly, supportive, inclusive office environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Swiss/German Customer Services Associate in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lifeplus full-time for more than a year

    Pros

    Some of the best, kindest, most supportive and inclusive colleagues, team work is a huge focus. The environment within the teams as well as collectively is so inclusive and supportive and as approx 80% of employees are not British nationals, everyone is very understanding of what it’s like to move abroad. It’s very straightforward to progress and pass the skillgate levels to increase your salary by £2k and all... employees get an annual bonus, based on productivity. Training is continuously provided and you’re never made to feel stupid if you ask for help. Career progression is fairly straightforward and there’s numerous jobs you can move on to do after around a year’s employment.

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    Cons

    Some of the tasks particularly on the phone can get repetitive

    Advice to Management

    To be more transparent and provide better communication between departments.

    Lifeplus2019-03-26
  2. "Fantastic company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Facilities/Reception in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for less than a year

    Pros

    Benefits are fabulous, pension scheme good, free supplements, people are so nice, management are approachable and the whole company has an open door policy. Good communication throughout the company.

    Cons

    None that I have found yet apart from salary could be a tad better, don't you say that for every company you work for though?

    Advice to Management

    Keep the communication open, keep the open door policy. I think management have it sussed!

    Lifeplus2019-10-22
  3. "CSA - Non-Voice"

    StarStarStarStarStar
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Administrator in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for more than 3 years

    Pros

    Wide variety of queries, work, etc; friendly colleagues.

    Cons

    Some of the work targets can be unrealistic; There can be issues for colleagues when they need to wait for help from someone with a higher permission level in a certain app before they can finish the request they're dealing with.

    Advice to Management

    See cons - all colleagues need to have easier access to some of the apps.

    Lifeplus2019-08-12
  4. "Great people, some great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Key Account Executive in Saint Neots, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lifeplus part-time for more than 5 years

    Pros

    Friendly positive supportive atmosphere Genuine care for wellbeing Pay is good Nice benefits package Opportunities to grow/develop if you have the right attitude

    Cons

    Lack of flexibility in working hours unless you are a CSA where there are lots of options Management somewhat detached from the rest of the company Dated systems and procedures don’t always make sense, and lack of willingness to streamline processes (ie that’s just the way it is)

    Advice to Management

    Clearer communication and deliberate trickle down. Also don’t treat departments differently

    Lifeplus2019-07-19
  5. "Poor management - no career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Saint Neots, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Lifeplus full-time for less than a year

    Pros

    You can take call, if you like and get know Lifeplus products

    Cons

    Very poor and unprofessional management. No people management skill, no leadership skill. About 40% attrition rate. About 70% of the company comes from Germany. They work there mostly as call taking agents. Germans they very much support each other. If you are not German you will have less chance to progress in your career as you are excluded. As a non German you can be maximum a Team Leader if you build up good... relationships. Very slow career progressing opportunities, take 2-3 year to be just a simple team leader. High Management is English, so as a European you have hardly any chance to be in Management. People who are training you developed several assessments. If you pass it you can get pay rise. However it's not easy to pass it as they have some questions which has nothing to do with your work. I suppose they don't have any more so much experience with agents every day work and they should update their knowledge in order to be able to put together proper assessment questions. I would not recommend to work at Lifeplus.

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    Advice to Management

    Must value people with professional background and give chance to non native speaking English people as well

    Lifeplus2019-08-09
  6. Helpful (1)

    "Best contact centre job in the sector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Administrator in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for more than a year

    Pros

    Positive and motivating work environment, pay above average. Many young and international colleagues

    Cons

    Three different company sites - it would be easier having all departments in one purpose-built office

    Lifeplus2019-06-14
  7. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for less than a year

    Pros

    Benefits, flexibility, support, kind colleagues, good starting job

    Cons

    Relocation package could be more generous

    Advice to Management

    Communication should be more transparent

    Lifeplus2019-05-28
  8. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - German/Dutch Customer Service Administrator in Saint Neots, England

    I worked at Lifeplus full-time for less than a year

    Pros

    Good for Starters Take Care for Flight and Hotel as a starter

    Cons

    Job gets soon very boring Work/Life Balance is a bad joke

    Lifeplus2019-05-26
  9. Helpful (1)

    "Horrible company with incompetent management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Swiss/German CSA in Saint Neot, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lifeplus full-time for more than 3 years

    Pros

    The colleagues are nice. That's about the only good thing I can say.

    Cons

    - the hypocrisy: Management always says that everything is great, and everyone is happy, but in reality, it's awful, and you don't know if they are stupid and really believe that everything is fine, or if they think that their employees are stupid - unfairness: the precious associates get everything (cruises, gifts, healthcare), while the actual employees who do all the work, get nothing. You get no recognition, no... thank you, and instead get punished when you are sick. - no paying sick days: On top of no pay, you get a disciplinary if you are sick "too often" In conclusion: I do not recoomend working here

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    Advice to Management

    Grow up, see things realistically, and learn to appreciate your employees

    Lifeplus2019-06-01
  10. Helpful (1)

    "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Saint Neots, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Lifeplus full-time for less than a year

    Pros

    - Lovely team and colleagues to work with - Free products/vitamins available to everyone in the kitchen - Well paid for the tedious work it is.

    Cons

    - This is not a role/company for anyone who wants to pursue a career or for recent university graduates. There are NO progression opportunities. Do not be fooled by the 'skill gate' progression that Lifeplus advertise, this just shows you have learnt about the company and how their marketing plan works. It does not enable you for promotion or give you any other transferable skills. - Rubbish pension and holiday... scheme. Lifeplus offer what they have to as dictated by the government. There are no incentives to forge a long term career here in terms of pension. You are also forced to take certain bank holidays off as paid holiday even if the office is closed if you choose a particular shift pattern. Everyone is forced to take Xmas day, Xmas eve and New Years day off as holiday. - The 'F' shift is long and tedious - do not do it! - The actual role is very boring and repetitive. Customers are generally friendly but most of them do not have a clue about what they want or what they know about the company or marketing plan. Customers tend to be older and can come across as rude and haughty on the phone. If you have a foreign accent or are not a native German speaker they will notice and either like this or make you feel stupid for your 'lack' of language skills. You must have a thick skin in order to work with these customers for so long each day. - The end of each month is always crazy and super busy due to the marketing structure of the company. Be prepared to speak to customer after customer without a break and for them to ask silly things and ask for exceptions to be made for them that are against the rules. - Awful communication between depts and customers. The marketing dept in particular only updates staff about product updates and upcoming events at last minute meaning that nobody is truly prepared to answer questions from customers. They also often inform customers before staff - I had it multiple times where a customer mentioned a new product/event that I had not been made aware of. - Tragic software. The software the company uses to place orders etc is god awful. I am not exaggerating when I say they use an old windows package that crashes multiple times each day and is totally unreliable.

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    Advice to Management

    Decide how to market customer care roles and do not promote them as beneficial for recent graduates looking to start their careers. This role is only good if you live close by, do not want a career, or have other responsibilities such as children that you need to care for with a steady job. Invest in decent software and bring Lifeplus into the 21st Century. Listen to feedback from colleagues to improve holiday... allowance and pension scheme to improve employee retention.

    Show More
    Lifeplus2019-05-06
Found 28 reviews