Lifeplus Reviews
54% would recommend to a friend
(101 total reviews)
Malcolm Vincent
71% approve of CEO
What are your colleagues talking about?
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "You convert hard work and you can do everything what thay want to, but still it's meaning nothing for them and never going to respect you!! Very bad communication very bad air between the team, always have a problem with the management, manager,team leader, Supervisor, it's just ridiculous... it's all a joke!!" (in 3 reviews)
- "IT has been limited before in trying to help implement best practice changes and upgrades with internal systems being seriously old and outdated with new systems being promised for the last 3" (in 3 reviews)
Found 101 of over 114 reviews
Updated 27 Nov 2023
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- 5.017 Nov 2022Project ManagerCurrent Employee, less than 1 year
Pros
Great onboarding Diverse workforce Hybrid working opportunities Friendly and welcoming / nice culture Innovative and visionary
Cons
Understanding the different areas of the business, with it being international, takes time. You need to be patient to understand the bigger picture and understand the Lifeplus history... but it does come! :-)
- 2.027 Nov 2023Anonymous EmployeeCurrent Employee, less than 1 year
Pros
Pays the bills, Hybrid working!
Cons
Limited growth opportunities, company infrastructure stuck in the 1990s
1 - 2.08 Sept 2023Customer Care AdministratorCurrent Employee, more than 8 yearsSaint Neots, England
Pros
Free products if you want them; Most colleagues are friendly and helpful; Good pay (NB salaries capped for all customer care admin roles, not sure about others - no further pay rises beyond the caps that haven't changed for at least 3-4 years, although you still get the end-of-year bonus).
Cons
Outdated systems - upper management have taken c. 9-10 years and counting to fix this (start 2014/5, target date 2018, then 2019, 2020, 2021... still ongoing as of September 2023); website and other system parts recently redone in a way that puts more pressure on an *ancient* (>20 years old) system that was already on its knees to begin with (new system improvements do come, but it's always two steps forward and one back AT BEST); some managers believe they have a right to insist upon an unrealistic level of productivity, social skills, etc. (above what the company expects) and then bully colleagues who don't hit the excessive target - i.e. being harrassed to hit the maximum pay rise each year (until hitting the cap - see above) = a gap between my actual earnings and theoretical maximum of c. £2-3k over 5 years - not an emergency (see pro #3), but not good for morale or feeling valued; lots of very manual and/or otherwise complicated processes - lots of scope to make mistakes and get into trouble (especially if an error has implications relating to the company's overly-strict interpretation of GDPR); the learning curve for new starters is steep and only getting steeper (see system and process points above); initiatives about wellbeing etc are trumpeted for customers and (theoretically) colleagues, but in practice they often don't seem to apply to colleagues.
3 - 3.011 Oct 2023Customer Service AdministratorCurrent Employee, more than 3 yearsSaint Neots, England
Pros
Most of the colleagues are amazing
Cons
Stressful at times, lots of changes
- 4.021 Feb 2023Anonymous EmployeeCurrent Employee, less than 1 year
Pros
-lovely introduction and start of the job -friendly people -comforting and accommodating -overtime pay -help financially with buying a desk and chair -support from other colleagues -office is wonderful -management and HR do try to make you feel welcome and support you during the beginning journey
Cons
-can be overwhelming -not much time for training sessions -pay could be better if you compare it to how much Assc. make a month. -felt lost sometimes as it is a lot to learn
2 - 2.011 May 2023Customer Service AgentFormer Employee, more than 8 years
Pros
The CSAs working here are some of the kindest, funny and most wonderful people I have had the pleasure to know and work with. They are more than happy to help out in their teams and also across teams daily and are a diverse and intelligent set of people. For new people coming in, we were always open and honest and willing to do as much as we could to help out as the onboarding can be a bit of a mind-melter. Working from home is a plus with only minimal required days needed in the office monthly, at my time of leaving it was 1 day a month but I would not be surprised if that was slowly eroded and people were forced back into the office more often for more mico-management at the behest of the higher-ups. The pay is more than the standard for contact centres but not by a large amount and starting salary has decreased since I joined there as well, so always fight for more especially if you're applying with a 2nd language.
Cons
Any clear communication from anyone above your manager is a running joke for as long as I have been at the company and will probably be the legacy they leave behind once they crumble and close. Over the years I have been here as well it is obvious that many rules and expectations for the staff and resources available are put on from the US owner's side of the company and the US working culture is slowly creeping in from the top down. IT has been limited before in trying to help implement best practice changes and upgrades with internal systems being seriously old and outdated with new systems being promised for the last 3-4 years of my career there so it should be near ready by 2025-26. Over Covid and forced working from home have helped them improve and set up new systems that will hopefully continue to allow for better conditions for all CSAs but it is not a given. If you're looking to progress your career internally look elsewhere, there are very few options to progress unless you work for years as a CSA then backfill a senior position once one leaves, then if you can stay overworked and underpaid until a team leader leaves you may have a small chance to get into that position but they would rather bring in more external people who they know won't fight as much for better conditions for the CSAs. Otherwise, there are a few cases of secondments but that's so they can save pay and not give you the rate they would to fill the position usually. If you also go above and beyond you'll most likely get a pat on the back, a thumbs up and then asked why you weren't doing this much to begin with and now you need to keep it up! The customers you will work with are a very mixed bag with some being sweet and kind and other 'associates/partners' being incredibly rude, bullying, entitled and manipulative. They prey on new staff and others who are nervous to bend the rules and policies for them and if not they will simply escalate it to the Key Accounts team who are there to break the rules as an 'exception' for them to undermine any staff who held their ground on a rule or policy before. Don't be fooled into drinking the MLM cool aid either. Before applying make sure you fully understand how close it is to pyramid schemes.
3
Lifeplus Response7moThanks for taking the time in sharing your feedback and journey at Lifeplus – All feedback received is taken on-board, and acted upon where deemed necessary. If there are any particular areas or concerns that you would like to discuss in more detail, please feel free to reach out at yourview@lifeplus.com and we’ll get back to you just as soon as we can.
- 2.011 Apr 2023IT Help Desk ManagerFormer Employee, more than 5 yearsEaton Socon, England
Pros
The long service colleagues are genuine, caring and aligned to the company values. A company which had a great employee, sales & customer focussed model.
Cons
Dismal communications, resulting in departments constantly working against each other & against the clock. Resulting in long hours running into the evenings, weekends and Bank Holidays. Highly skilled staff & multi-lingual call centre colleagues treated like battery chickens. Out dated management practices, creating a place where a 'Boomer' would feel right at home.
3Lifeplus Response7moThanks for taking the time in sharing your feedback and journey at Lifeplus – All feedback received is taken on-board, and acted upon where deemed necessary. If there are any particular areas or concerns that you would like to discuss in more detail, please feel free to reach out at yourview@lifeplus.com and we’ll get back to you just as soon as we can.
- 1.031 May 2023CCACurrent Employee, more than 3 yearsSaint Neots, England
Pros
Nice colleagues if you are in the right team. 3 free products/month. this is all.
Cons
Wow! Bad / unqualified management. Life work balance = zero. Bad pay for the workload. The company praises themselves upon looking after people's health and well-being - apparently employees are not people. Employees are controlled to the max including reporting oneself for misdemeanours. Operating systems are from the dark ages. And so on...
7 - 3.04 May 2023CCA AgentFormer Employee, more than 5 yearsSaint Neots, England
Pros
Free products for staff every month
Cons
Long hours, low pay, poor management
Lifeplus Response7moThanks for taking the time in sharing your feedback and journey at Lifeplus – All feedback received is taken on-board, and acted upon where deemed necessary. If there are any particular areas or concerns that you would like to discuss in more detail, please feel free to reach out at yourview@lifeplus.com and we’ll get back to you just as soon as we can.
- 1.024 Mar 2022Team LeaderFormer Employee, more than 5 years
Pros
The employee benefits, HR, covid restrictions in place in the office, the salary is quite good
Cons
Lifeplus claims to be a unique company to work for. During the first number of years working there, I really felt this was true. The emphasis was on the people, family, mental health. There used to be plenty of opportunity for progession within the company. However, the last several months there were a few changes within Senior Management who have now taken the stance that everyone is replacable, the general feeling now is that employées are just numbers and that the company no longer cares about the individual. Recently there has been several absences due to stress and gifted members of staff are leaving. This is a clear sign that the changes made by Senior Management is not working... but no improvements are being made. Internal opportunities to progress within in the company are now also becoming rare. Team Leaders are being told to work smarter, and be available to support their teams, but due to so many absences and so much pressure, this is impossible. TL's are encouraged to find faults with their team members, even if they are doing well.
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Lifeplus Reviews FAQs
Lifeplus has an overall rating of 3.3 out of 5, based on over 114 reviews left anonymously by employees. 54% of employees would recommend working at Lifeplus to a friend and 50% have a positive outlook for the business. This rating has decreased by -9% over the last 12 months.
54% of Lifeplus employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Lifeplus 3.7 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.
