Lifeplus Reviews | Glassdoor.co.uk

Lifeplus Reviews

Updated 12 Aug 2019

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Found 27 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
86%
Approve of CEO
Malcolm Vincent
21 Ratings
  1. Featured Review

    "Friendly, supportive, inclusive office environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Swiss/German Customer Services Associate in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lifeplus full-time for more than a year

    Pros

    Some of the best, kindest, most supportive and inclusive colleagues, team work is a huge focus. The environment within the teams as well as collectively is so inclusive and supportive and as approx 80% of employees are not British nationals, everyone is very understanding of what it’s like to move abroad. It’s very straightforward to progress and pass the skillgate levels to increase your salary by £2k and all employees...

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    Cons

    Some of the tasks particularly on the phone can get repetitive

    Advice to Management

    To be more transparent and provide better communication between departments.

    Lifeplus2019-03-26
  2. "Best contact centre job in the sector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Administrator in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for more than a year

    Pros

    Positive and motivating work environment, pay above average. Many young and international colleagues

    Cons

    Three different company sites - it would be easier having all departments in one purpose-built office

    Lifeplus2019-06-14
  3. "CSA - Non-Voice"

    StarStarStarStarStar
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Administrator in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for more than 3 years

    Pros

    Wide variety of queries, work, etc; friendly colleagues.

    Cons

    Some of the work targets can be unrealistic; There can be issues for colleagues when they need to wait for help from someone with a higher permission level in a certain app before they can finish the request they're dealing with.

    Advice to Management

    See cons - all colleagues need to have easier access to some of the apps.

    Lifeplus2019-08-12
  4. "Great people, some great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Key Account Executive in Saint Neots, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lifeplus part-time for more than 5 years

    Pros

    Friendly positive supportive atmosphere Genuine care for wellbeing Pay is good Nice benefits package Opportunities to grow/develop if you have the right attitude

    Cons

    Lack of flexibility in working hours unless you are a CSA where there are lots of options Management somewhat detached from the rest of the company Dated systems and procedures don’t always make sense, and lack of willingness to streamline processes (ie that’s just the way it is)

    Advice to Management

    Clearer communication and deliberate trickle down. Also don’t treat departments differently

    Lifeplus2019-07-19
  5. "Poor management - no career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Saint Neots, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Lifeplus full-time for less than a year

    Pros

    You can take call, if you like and get know Lifeplus products

    Cons

    Very poor and unprofessional management. No people management skill, no leadership skill. About 40% attrition rate. About 70% of the company comes from Germany. They work there mostly as call taking agents. Germans they very much support each other. If you are not German you will have less chance to progress in your career as you are excluded. As a non German you can be maximum a Team Leader if you build up good relationships....

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    Advice to Management

    Must value people with professional background and give chance to non native speaking English people as well

    Lifeplus2019-08-09
  6. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Saint Neots, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for less than a year

    Pros

    Benefits, flexibility, support, kind colleagues, good starting job

    Cons

    Relocation package could be more generous

    Advice to Management

    Communication should be more transparent

    Lifeplus2019-05-28
  7. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - German/Dutch Customer Service Administrator in Saint Neots, England

    I worked at Lifeplus full-time for less than a year

    Pros

    Good for Starters Take Care for Flight and Hotel as a starter

    Cons

    Job gets soon very boring Work/Life Balance is a bad joke

    Lifeplus2019-05-26
  8. Helpful (1)

    "Horrible company with incompetent management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Swiss/German CSA in Saint Neot, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lifeplus full-time for more than 3 years

    Pros

    The colleagues are nice. That's about the only good thing I can say.

    Cons

    - the hypocrisy: Management always says that everything is great, and everyone is happy, but in reality, it's awful, and you don't know if they are stupid and really believe that everything is fine, or if they think that their employees are stupid - unfairness: the precious associates get everything (cruises, gifts, healthcare), while the actual employees who do all the work, get nothing. You get no recognition, no thank...

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    Advice to Management

    Grow up, see things realistically, and learn to appreciate your employees

    Lifeplus2019-06-01
  9. Helpful (1)

    "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Saint Neots, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Lifeplus full-time for less than a year

    Pros

    - Lovely team and colleagues to work with - Free products/vitamins available to everyone in the kitchen - Well paid for the tedious work it is.

    Cons

    - This is not a role/company for anyone who wants to pursue a career or for recent university graduates. There are NO progression opportunities. Do not be fooled by the 'skill gate' progression that Lifeplus advertise, this just shows you have learnt about the company and how their marketing plan works. It does not enable you for promotion or give you any other transferable skills. - Rubbish pension and holiday scheme....

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    Advice to Management

    Decide how to market customer care roles and do not promote them as beneficial for recent graduates looking to start their careers. This role is only good if you live close by, do not want a career, or have other responsibilities such as children that you need to care for with a steady job. Invest in decent software and bring Lifeplus into the 21st Century. Listen to feedback from colleagues to improve holiday allowance...

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    Lifeplus2019-05-06
  10. "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Administrator in Saint Neots, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lifeplus full-time for more than a year

    Pros

    Great possibility for German speakers to earn good money, great opportunities to develop within the company, not just basic work on the phone like it is the case in other companies, possibility to choose from several shift patterns and not just work a 9 to 5 job , great company benefits

    Cons

    Sometimes there’s not enough communication between different departments

    Lifeplus2019-03-19
Found 27 reviews