Leadership will listen, but actually enacting change is impossible. This goes for operations/processes, resourcing needs, technology improvements, etc.
High performers are not incentivized nor are they promoted or offered any career growth. Only the small circle of leaders in leadership seem to get promoted while the AM level and below are buried under unrealistic work expectations. Well, I guess high performers are rewarded with more work because teammates know who to go to to get stuff done. Monetarily, outside of a small yearly bonus and potential pay raise on your annual, bonuses don't exist.
There are multiple layoffs a year, usually coming after an weird round of hiring. And one round of layoffs is usually right before everyone is about to gather for the annual company in-person meeting (usually August FYI). Really brings down company morale for those that remain.
Leadership and Sales are out of touch with realistic timelines, realistic workload, and just reality. Rushed onboardings and last minute promises to clients really create difficult workloads, working 12+ hour days, and both physical and mental health issues. Then the clients think that this is a standard that leadership set and is normal, which turns into a very difficult relationship between those actually managing the account and the client in the short and long run. Leadership just wants to onboard new clients and bring in more money from new and existing clients, no matter the cost to the team.