T2 managed services is a mess.
T2 understaffed driven by the micro-management of the Directors above who can only see $$$ savings.
No structure on the front line means T3 and above handle almost everything with bad workflow.
24/7 cover is required with no extra $.
Very low pay which was only recently was rectified to par level vs other similar companies.
Health benefits are very bad vs other companies.
I would advise people in managed services to leave before they are forced out. Again for $ savings.