If you are looking to buy Logically from Riverside, don't. Years of mis-management from Riverside's cronies trying to build an MSP has left a shell of a company. A shell carried by the few remaining hardworking engineers who are still here. This company is holding on by a thread.
Riverside thought they could come in and M&A their way into a nice pet project MSP, but in doing so they lost all of their loyal client base and good employee's. Their idea to fix it was to continue to hire paper-pushers and "Revenue Officers" instead of just you know, listening to what their clients were struggling with. (Almost all of those issues were due to poor account management and or integration of a recently acquired MSP into Logically)
Previously they would give pretty generous raises year to year, then it became "merit only raises" and then those merit raises became below inflation raises. Now they don't announce a % raise at all and you just get a few $. There used to be transparency on this and how much the merit based raises were across the board, now it is all hidden. I hope any manager who just got a bonus recently feels like crap after Logically laid off 30+ people so you could get your little bonus for a failing company.
Again if you are thinking of buying Logically from Riverside, just don't, whatever they are telling you about CSAT rating is likely a lie. They constantly hammer Engineers for getting responses on CSATs to the point they threaten "writing us up" if the end user/client doesnt click a happy face on a follow up email. It's pretty clear this hammering of CSAT is to show potential buyers "how happy the clients are" when in reality very few if any of Logically's clients are still happy. Anyone who works in Managed Services would know that root level issues (Like billing and horrible account management) will not show up in day to day ticket CSAT responses.
They also probably just fired 30+ people so they could increase profitability and show potential buyers how much money they are making. When in reality they are now running a skeleton crew for service delivery, which ultimately will just bleed more clients.
Benefits were recently cut to what I would call "joke level" essentially cutting users pay even more so on top of their sub inflation raises.
