Lookers Reviews | Glassdoor.co.uk

Lookers Reviews

Updated 18 September 2018
260 reviews

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3.7
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Approve of CEO
Lookers Chief Executive Andy Bruce
Andy Bruce
210 Ratings

260 Employee Reviews

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Pros
  • "A great company to work for and have done for the last 14 years" (in 13 reviews)

  • "Friendly staff made to feel welcome feel a valued member of the driving team" (in 7 reviews)

Cons
  • "Long hours bad manager not very good to much verbal abuse from the manager" (in 19 reviews)

  • "Work/Life balance is very limited" (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Company experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician/Mot Tester in Newcastle upon Tyne, England
    Current Employee - Technician/Mot Tester in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookers full-time (Less than a year)

    Pros

    From start to finish my experience has been overwhelming. My interview was relaxed, my start date and salary and all important information was easily explained. When I started I was nervous but everyone made a point of introducing themselves and making me feel like part of there team. I have been there a month now and I honestly do not have a bad word to say about the company or staff I work with. I have already been sent on a coarse to welcome me to the company and that was a fantastic experience too.

    Cons

    I do not have anything bad to say. My wage is very good. My hours are very good.

    Advice to Management

    Thank you for the opportunity


  2. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookers full-time

    Pros

    Great place and people from the top down

    Cons

    None really is a great place to work with a great energy

  3. Helpful (2)

    "Will do great if you're a "jack-the-lad""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SERVICE ADVISOR in London, England
    Former Employee - SERVICE ADVISOR in London, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Lookers full-time (More than a year)

    Pros

    - Staff in general, other than some of the managers
    - Great opportunity to earn money
    - Lovely company car
    - Receptionists are lovely
    - Can teach you some great skills

    Cons

    - Casual racism the word "coon" and "paki" is thrown around alot
    - Manager's aren't up to date with the focus on customer service, it's still all sales!sales!sales!

    Advice to Management

    - Stick to your word
    - Try cut out the racism

    Lookers Response

    19 Sep 2018 – Lookers

    Thank you for taking time to upload your review.

    We’re very sorry to hear of the incidents you have referred to in your review. We have a zero tolerance approach to all forms of discrimination and... More


  4. Helpful (3)

    "Great Company, Great People! I am proud to work for Lookers IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England
    Current Employee - Anonymous Employee in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookers full-time (More than 3 years)

    Pros

    Quite simply, the people!
    I work with a fantastic group of people in Lookers IT who are incredibly supportive and demonstrate a real passion to deliver great Customer Experience.

    Recent organisational changes have been well received and we are already seeing the benefits of being united as one team under our Group IT Director.

    Cons

    Lots still to do!
    BUT the very nature of IT means its fast paced, unpredictable and ever evolving so this just means there's lots of opportunity for growth and personal development : )

    Advice to Management

    We're on the right track now! Continue to focus on quality delivery, working closely with the Business and your people....the success will follow!


  5. Helpful (2)

    "Brilliant Employer. Love IT!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Service Manager in Manchester, England
    Current Employee - IT Service Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookers full-time (Less than a year)

    Pros

    Nearly 5 months into the role now, and it’s been brilliant. Absolutely love what I do and can see how we are adding value to the core work of the business.

    We have a clear IT Strategy and Brand Mission which underpins our Business Strategy. The IT Leadership Team are focused on improving the IT delivery to the wider business.
     
    I feel motivated and empowered with a sense of direction and a key part of this is the leadership that comes from our Group IT Director who inspires and motivates, creating an environment of trust and respect. Long may it continue.
    #OneTeam #OneLookers

    Cons

    Nothing to report so far.

    Advice to Management

    Keep up the great work.


  6. Helpful (3)

    "parts advisor"

    StarStarStarStarStar
    Current Employee - Parts Advisor in Newcastle, England
    Current Employee - Parts Advisor in Newcastle, England

    I have been working at Lookers full-time (More than 3 years)

    Pros

    good people to work with

    Cons

    poor management skills and cost cutting


  7. Helpful (3)

    "Service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lookers full-time (More than a year)

    Pros

    Great people for the most part, up to date building, and good technology and training provided for role, management supportive a lot of the time, decent enough bonuses possible.

    Cons

    Bad pay for the amount of hours, poor management of pay after promises of increases mainly due to finance department.

    Advice to Management

    Continue supporting front line staff but make sure any problems with low pay are sorted within reasonable timescales.

  8. Helpful (1)

    "Things have changed...for the better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Department in Manchester, England
    Current Employee - IT Department in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookers full-time (More than a year)

    Pros

    The IT dept has changed over the last few months, and whilst unsettling at the time, I feel the environment now is markedly better. IT have come together as one department, there is a much friendlier and cohesive environment, people are actually talking to each other now and collaborating. We have an IT strategy to follow now, we know where we're going and what we want to do. A lot of the negativity has left and I feel we are actually getting stuff done now and starting to remove blockers.

    Cons

    The reputation of IT within the business hasn't been the best and I know there is still a lot of work to be done to improve that. But I feel it's unfair for us to be criticised for little things like taking up meeting rooms and car parking spaces! We are by far the largest department in head office, we have an equal right to book meeting rooms and park here and it's unfair to be made to feel we shouldn't have that right.


  9. "Honest and Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centre Manager in Glasgow, Scotland
    Current Employee - Centre Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookers full-time (Less than a year)

    Pros

    As much as this is a PLC it has a small company feel about it/ friendly and creates empowerment.

    Cons

    Hours of work, some of the benefits

    Advice to Management

    Keep the communication fluid love the internal workplace platform


  10. Helpful (3)

    "Fine if you don’t mind being micro managed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader
    Former Employee - Team Leader
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lookers full-time (More than a year)

    Pros

    Good pay, decent benefits and bonus. Also car scheme with manufacturers.

    Cons

    Job role changed to something completely different to what I applied for. No recognition for good work, though plenty for improvements. Micro managing all the time.

    Advice to Management

    Let team leaders get on with their job and LEAD the team!


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