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      Lumen5

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      Lumen5 Reviews

      4.4

      89% would recommend to a friend

      (20 total reviews)

      Michael Cheng

      84% approve of CEO

      89% positive business outlook

      Ratings by category

      4.7

      Work/Life balance

      4.5

      Compensation and benefits

      4.4

      Culture and values

      4.3

      Career opportunities

      4.1

      Senior management

      3.8

      Diversity and inclusion

      Lumen5 has an employee rating of 4.4 out of 5 stars, based on 20 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Lumen5 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      20 reviews
      2.0
      20 Oct 2021

      Nice people, inexperienced leadership team

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, great benefits, propriety software, fully bootstrapped company.

      Cons

      Extremely inexperienced leadership team that should acknowledge their incompetence and hire the right people in order to scale the company. All talk, no action. The strategy and the direction the company is moving in changes at least once per quarter. Does not make informed decisions based on data. Product lead company that makes decisions based on gut feelings, not on market intel or what our customers/prospects are telling us. This has resulted in a lack of product/market fit. Very green people are promoted but are given no help or guidance on how to succeed and lead their team. They're unfortunately set up for failure. Extremely obvious favouritism. Feedback is constantly encouraged but rarely taken seriously. People are afraid to speak up because they're worried about their job security. Ask anyone who has left and they will all tell you the same thing.

      1.0
      22 Mar 2022

      Some vindictive and spiteful behaviour from leaders

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      - Some really wonderful people work here (many of them have left though) - The software is kind of cool

      Cons

      The company has a very cult vibe. They try to do different things to make them seem unique, but in turn just becomes weird. I've seen instances where specific leaders in the company talk negatively about people who are no longer at the company when to their face they pretend they're best friends. There are some very manipulative people in leadership here who have big egos.

      avatar
      Lumen5 Response
      4y
      Hi there, I wanted to personally respond to your review, as the leadership team is my responsibility as CEO. Hearing this is disturbing. The kind of behaviour you've described is not acceptable from anyone on our team, and especially unacceptable from anyone in a leadership position. If you would give me the opportunity, I would love to learn more about what you've experienced so that I may address this with the team. If you're comfortable, please reach out to me at mike@lumen5.com. - Michael
      5.0
      1 Nov 2021

      Amazing people, interesting work

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The whole place is growth-oriented! If you want to learn something, or try something new, or get something under your belt, then you can. I have learned a ton of valuable, career-changing skills because I've been given the opportunity here. Everyone is truly so friendly and willing to own their relationships with each other – particularly important when we're all working from home and you can't rely on office chit chat to stay engaged with your coworkers. It's a company culture that didn't happen by accident. Compensation is competitive and very transparent. Education budget is amazing for pursuing skills that help everyone level up. Product is interesting and in an emerging space with lots of customer appetite.

      Cons

      Things move really fast, and it's only in the last year or so that the company vision and strategy has been set out. You have to be okay taking everything with a grain of salt because there's a lot of internal transparency, so not everything that's shared or discussed is set in stone. Engineering work can sometimes languish due to capacity constraints, which is nothing new to a maturing company but can be frustrating. Both a pro and a con but hiring for new positions or to backfill can take a long time because we want to hire the right people, not just anyone that can fill a seat, so sometimes things have to sit on the shelf for a while.

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      ReviewsLumen5 reviews

      Glassdoor has 21 Lumen5 reviews submitted anonymously by Lumen5 employees. Read employee reviews and ratings on Glassdoor to decide if Lumen5 is right for you.