MIR Reviews

3.3

56% would recommend to a friend

(18 total reviews)
avatar

Douglas Grimes

80% approve of CEO

40% positive business outlook

MIR has an employee rating of 3.3 out of 5 stars, based on 18 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MIR employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

18 reviews
2.0
9 Dec 2015
Recommend
CEO approval
Business outlook

Pros

Great co-workers with diverse backgrounds and extensive travel experience, opportunities to travel (approximately once per year) to lesser visited areas of the world, decent salary for the travel industry.

Cons

Workload distribution: There is a huge variance in the amount of work distributed to employees. If you prove yourself to be a quick learner, detail oriented, and able to juggle a demanding workload, you will be saddled with even more work, which essentially sets you up for failure. This is particularly true if you work in the OTBP/catalog tours department, which is sorely understaffed and receives no assistance from the department’s management. Expect to skip lunches, come in early, or stay late during the high season (all unpaid). If you are unable to get your work done within your allotted hours, then it is assumed you have problems with time management (rather than the extensive workload being the issue). At times, department management will advise you to come in early or shave time off of your lunch hour, which is highly illegal as we are non-exempt employees. Management: Company management is incredibly secretive; there is a huge lack of transparency in all aspects of the business, from simple programming decisions to financial metrics. At times, management's only concern is that you are keeping your seat warm from 8:30am - 5:30pm. If you work in the OTBP department, your comings and goings will be monitored, and if you happen to be 5 minutes late for work, or coming back from lunch, this will be notated in a spreadsheet or Word document and you'll receive a sternly-worded email from department management, whose main role is to serve as an incredibly expensive punch card time clock. In addition, department management, simply put, fails to pull its own weight when it comes to workload. As you are drowning in work, zero assistance is offered; instead department management concerns itself with surfing the internet when not attending to its Orwellian tasks. Lack of upward mobility: There is zero chance of upward mobility within the company. Office environment: Get a better office – the employees don’t like working in a grimy, freezing (during the winter) or hot, stuffy (during the summer) office while dealing with clients who are spending thousands upon thousands of dollars per trip. Furthermore, it is embarrassing when clients actually come to the office to meet with sales staff or tour specialists! Morale: Incredibly low employee morale; some of the lowest I have seen of any organization.

1.0
15 Oct 2015

Do not work here

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You are well compensated and your coworkers are interesting, likable and very knowledgeable.

Cons

The root of the problem at MIR is the management. They do not respect, value or support their employees. They treat their employees as if anyone is replaceable and will never give positive feedback even if you do a fabulous job. The workload is unevenly distributed at MIR. The company was recently restructured so that the manager's work was given to their supporting employees and the managers only role now is to police their underlings and micromanage them. The part that is most disheartening is that there is no room for upward mobility. You will stay at the role you are hired at indefinitely, albeit with pay increases. There is also no attempt to educate employees, to foster their growth or develop their skills. The work/life balance at MIR is also lacking. They demand that you be in the office from 8:30-5:30 every day with no exceptions. You should be sitting at your desk, silently working for that entire time period without breaks or socialization. They are not sympathetic to difficult life situations like parenting, sickness or even bereavement. Not only is the schedule very inflexible, but the workplace itself is sub par. The office has been infested with rats, which the management tried to ignore for quite some time. There is also mold and very little heat or air regulation as the building is from the early 1900s.

2.0
9 Dec 2015
Recommend
CEO approval
Business outlook

Pros

Good salary, opportunity to travel to amazing destinations 1- 2 times per year. Co-workers are intelligent, interesting, passionate and great to work with.

Cons

Extreme micromanagement and disregard for employee morale. Employees are frequently scrutinized and punished for small mistakes, which are often made due to the enormous workload. Work is often unbalanced between departments, which creates tension. Complete lack of encouragement from management - instead they would rather fixate on and rehash old wounds rather than try to improve the conditions that cause problems. Employees' ideas for improving processes, customer service, and efficiency are often ignored if not completely dismissed because "this is how we have always done things". Zero upward mobility. You will working at the same job indefinitely albeit with generous pay increases. Poor work life balance - you are expected to sit at your desk silently working without breaks, any kind of social interaction, or collaboration with your fellow employees, despite the fact that they are extremely knowledgeable and increased cooperation between departments would benefit the company . Vacation black-out dates are common and it takes weeks for them to approve more than 2 days off in a row. Sick days are also frowned upon despite the cloistered conditions where germs are easily spread. They are unaccommodating to things like parental leave, bereavement, and serious illness and instead these situations are treated callously as if employees are personally insulting them for requesting time off. The atmosphere at the office makes you feel like you're constantly under a microscope and that your behaviors are being policed. Poor employee morale has never been addressed and instead you are advised to "just ignore it and go about your business as usual" even though everyone is visibly miserable. Location is terrible as well. Building is run-down and infested with rats. Drug addicts and criminals frequently hang out in the neighborhood and harass you on the way to work. Many female colleagues have expressed concern about leaving the building at night. I have called the cops a few times on people fighting and shooting up outside the office. Sometimes important phone calls with clients are made difficult due to the noise coming from the guitar shop downstairs. Overall, a good experience but a miserable place to work.

Viewing 1 - 3 of 18 Reviews

Glassdoor has 18 MIR reviews submitted anonymously by MIR employees. Read employee reviews and ratings on Glassdoor to decide if MIR is right for you.