Manulife Reviews

Updated 7 May 2021

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4.0
77%
Recommend to a Friend
92%
Approve of CEO
Manulife CEO Roy  Gori
Roy Gori
543 Ratings
Pros
Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in London, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Manulife full-time for more than 3 years

    Pros

    God culture, small team means get lots of exposure

    Cons

    Mobility to move into new roles/get promoted

    Manulife Response

    August 19, 2020

    Thank you for your positive feedback and for offering suggestions for areas of improvement. We value the opinion of our employees and this information will help us deliver on our goals.

  2. "Good and well structured insurance company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Slough, Berkshire, South East England, England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Manulife full-time

    Pros

    Intensive training plan for all new employee

    Cons

    Crowded working areas and high sales goals target

    Manulife Response

    August 19, 2020

    Thank you for taking the time to write a review and provide feedback. We are sorry to hear your negative comments and are sharing these internally.


  3. "my review for my day job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Manulife full-time

    Pros

    good job good salary which is nice

    Cons

    bad office and the staff are rude

  4. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Full Stack Software Engineer in Kitchener, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Manulife full-time for more than 3 years

    Pros

    Engineering transformation is something incredible that started in 2018. A 4 weeks program hands-on to learn the "new stack" Benefits - health, dental, vision

    Cons

    Compensation increase is pretty standard. I've seen engineers leaving the company to then come back a couple of months later with better compensation

    Continue reading
  5. COVID-19
    Helpful (1)

    "It’s not the same now"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supporting Function in Hong Kong
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Manulife full-time for more than 5 years

    Pros

    One of the top players in the industry, benefits above average. Most working level colleagues are friendly and devoted to their work

    Cons

    Poor management of some senior leaders and SMT who don’t listen and don’t care about their staff. What’s worse is that their line managers are also aware of it but have chosen to turn a blind eye. Competent and loyal staff got sacked and there are no succession plans, no explanation given. People remained in the team are willing to take up extra work, yet there’s no guidance and support and no one explained to them clearly as to what happens now that their boss has been sacked, it feels as if the company doesn’t care about people’s morale and whether they will leave too.

    Continue reading

    Manulife Response

    May 5, 2021

    Thank you for taking the time to write a review and provide feedback. We are sorry to hear your negative comments and are sharing these internally.

  6. Helpful (2)

    "Wish the organization cared about employees"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative (CSR) in Kitchener, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Manulife full-time for more than a year

    Pros

    Good learning opportunity, if you work in manulife call center you can survive any job any were, coworkers support, multitasking jobs. Good benefits, can apply for other jobs internally.

    Cons

    Shift work every week a different shift, no human factor in assigning shifts once I got my lunch break at 10.30 AM and my shift started at only at 8.30 AM in the morning( how can I have my lunch at 10 stating my shift only at 8.30 AM) . I asked them to change and they shifted my lunch to 11 AM for the whole week stating that’s when they can accommodate. They need people on phones at typical lunch times. I cannot take a vacation day off on the day we want to , have to book for your vacation even before 6 months. If you ask permission for a medical appointment they will ask you to swap shifts with my team mates since they does not want people on phones no matter . If you take more breaks you will be dinged. Example: if you take bath room break more than twice in two hours. You Will be a top performer achieving all the status and going beyond service level expectations and however you get a bad rating stating you are new to the role (1.5 years) so we can give you only developing rating. Too much stress for little money. It’s not worth it.

    Continue reading

    Manulife Response

    March 1, 2021

    Thank you for sharing your feedback with us. Our goal is to consistently provide a positive employee experience for all and it is disappointing to hear that was not the case. We are sharing this feedback with the team involved.

  7. "Great company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager, Customer Service Representative & Publicity in Hong Kong
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Manulife full-time for more than a year

    Pros

    Very pleasant work culture and environment, also care for its employees, the community, embrace inclusion and diversity!

    Cons

    Not that I can think of.

  8. "Employer of Choice"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Business Analyst in Diliman, Quezon City, Quezon City
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Manulife full-time for more than 8 years

    Pros

    Annual performance based salary review

    Cons

    Market alignment of salary range - needs improvement

    Continue reading
  9. "Great company"

    5.0
    Former Employee - Sales 

    I worked at Manulife full-time

    Pros

    Benefits, company engagement, stocks, events

    Cons

    Depends on Manager for success

  10. "Review for Manulife"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer 

    I have been working at Manulife full-time

    Pros

    great company great team work with

    Cons

    so far, I can't find cons yet

Viewing 1 - 10 of 1,905 Reviews

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