I have scored for different companies for 20 years and have been a scoring leader. I have never experienced anything like MI. This is my third year working for them. It has always been chaotic, with a person in charge who regularly expresses anger toward everyone rather than aiming feedback at just those scorers who require guidance. Along with the impersonal computer guidance, the overall effect is demoralizing and no doubt can make workers feel less inclined to please out of resentment.
This year, I was trained for certain grades before the scoring began; after one day of live scoring, I was switched to different grade levels/prompts -- no training and no communication to help me out. No feedback on incorrect scoring apart from a generic response from the system. I reached out multiple times for help and was told by leaders that they were not trained on the prompts, either. I received feedback only when I requested it, but it was often not complete enough or appropriate to apply to all responses.
Why would MI do this? I can't figure it out. You may find yourself having to figure things out on your own and repeatedly doing things wrong due to a lack of guidance.
You will however, see A LOT of chat messages (often exasperated ones) about scoring various prompts -- in my case, never on the prompts I'm working on.
Also, the job is unjustifiably low paying, to the point of being insulting. I don't understand that, either.
