Miniso Reviews

2.7

35% would recommend to a friend

(1,024 total reviews)

27% positive business outlook

Miniso has an employee rating of 2.7 out of 5 stars, based on 1,024 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Miniso employee rating is 24% below average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

1K reviews
3.0
31 May 2023

horrific

Recommend
CEO approval
Business outlook

Pros

good team cute store okay environment

Cons

rubbish pay no benefits higher management seem to not know what they’re doing half the time

1.0
25 Oct 2025

Poor Management

Recommend
CEO approval
Business outlook

Pros

Other staff are friendly, supportive, and hardworking, and many create a positive team atmosphere despite management issues.

Cons

During my time at Miniso Norwich, I observed and personally experienced repeated unprofessional and bullying behaviour from my direct manager. This included public criticism in front of colleagues and customers, dismissive responses to legitimate requests for adjustments related to health conditions, and inappropriate discussion of private matters with other staff members. There was a consistent lack of support, a failure to follow basic professional procedures such as formal warnings or performance discussions, and an overall environment that felt intimidating and unsafeguarded for staff. I would caution prospective employees to consider that, based on my experience, staff wellbeing may not be adequately protected, and management practices at this location can be inconsistent and at times hostile.

1.0
8 Aug 2024
Recommend
CEO approval
Business outlook

Pros

The discount i suppose ??

Cons

where do i even start. Managers are incompetent. DO NOT apply here if its a zero hour contract. i was hired to work there at a new store that was opening, me and other employees were dismissed after only A WEEK of the store being open, even though the store manager told us there would be a minimum of 3 months before there was a review of how many staff they still needed. Pay rate is minimum wage too. oh and this is the same manager who came in hungover on OPENING DAY (with media and hundreds of customers present) and then left about 3 hours in.

Viewing 1 - 3 of 1,024 Reviews

Glassdoor has 1,315 Miniso reviews submitted anonymously by Miniso employees. Read employee reviews and ratings on Glassdoor to decide if Miniso is right for you.