Landry's is the biggest hospitality corporation in America now owning over 500 franchises nationwide. Landry's bought all 13 Mitchell's locations in 2015. Since then Mitchell's has had a sharp decline in staff quality. Turnover has escalated and lots of talent has made a mass migration out of the company.
-We were forced to sell these frequency cards and would be threatened with termination if we didn't sell them. These loyalty cards are on a point system giving customers free food when they reach a certain amount. The catch is the customer would get an E-Mail whenever they dined, asking them how there service/food was. These customers opinion would go straight to corporate and the restaurant's management would get yelled at for a sub-par customers opinion. most of these customers were over forty. Then corporate would send them a free gift card and they would come back and do the same thing over again. I never got any complaints but I saw it happen a lot. Most of the servers that had stayed with Mitchell's since it opened left the restaurant shortly after I started. (I really liked those guys)
-We slowly lost our best customers leaving only the customers who only complained and wanted free food.
-Kitchen had high turnover as well.
-Management seemed extremely stressed out all the time and sometimes took it out on the employees.
