Mr. Delivery Reviews

The entire system is manual- at first, this can be exciting. You feel like you're in control since there is very little in terms of guidelines. If you fall for it, like I did, you'll end up way overworking yourself on their time for a front office that can't make up it's mind about what direction it wants to go in. Over the three years I was employed, directions were switched multiple times with little to no regard for what the middle management and day to day operations people were experiencing, which creates a strong sense of unity in the employees that had to "deal with it" through head nods and repressed sighs, especially when the CEO and COO are breathing down your neck. Often while tasked with manually programming all orders in 8-10 cities, I would get calls on my personal cell phone from the CEO himself, asking for a piece of information so tiny, yet so important due to his lack of touch. Once I escalated into operations, the lethargy carried over. I had reached up from the menial labor tasks to work directly under the COO, and realized that the company was hollow from the core. Tasked with creating a culture for the companies 200+ independent contractors, I found myself the on-demand issue firefighter of the COO, however by the time I had put out one fire I was being ridiculed for not being on top of the other one. This, along with having to work weekends when contractors were so often busy on the road or unresponsive, created an impossible job that was impossible to devote passion or resources to. After coming back into the call center only to witness the new middle management cursing and berating the poorly trained employees working at the time, I had no choice but to leave. This company is truly a sinkhole, consumed by the pursuit of cheap profit at the expense of everyone that makes the mistake of giving any energy to it, and it is doomed to fail.

I thought every one should know about this if you thinking about getting into delivery jobs. Mr Delivery takes about 20% of every order you take for them, I was paying them about $300 monthly in fee's. (working full time, Just one driver). No hourly pay. You don't get paid for redelivery's, even when you do nothing wrong. They also make you take extra equipment when it says you do not have to if you have your own. When you ask about making it easier for us drivers, when your order are not even placed before you reach the restaurant,(so in turn you wait longer for the food) they make the restaurant have to pay for the tablets (coast Mr D $50, makes restaurant pay $100). When they should get them for free to make sure the customer and driver don't have to wait. I also had to catch them taking my tips away without any notification. If order and didn't receive the whole order, they take off the item that was missing and also adjust your tip with it. Would not matter so much if I knew before hand, but I just happen to be watching closely and noticed this. When you start asking these questions about these things they fire you. They have a bathroom at the headquarters but don't even let drivers have assess to it because they don't want to clean it all the time, or pay someone to... Just be wary, they are very greedy company.