Netgain Reviews

* Overworked and underpaid. * Standards have gone by the wayside. * Massive disconnect between leadership and technicians (leadership does not understand what the techs do). * ZERO work life balance. They recently laid off a number of staff (from an already thinning herd). We are now struggling to keep up with our day to day work, let alone all of the break fixes and special requests from clients. There is no plan for employee retention. None. It is almost like they want the remaining team to leave so they can show profit in the books and sell the company. Management does not understand what the downstream teams do. All they know is that "it gets done". They also don't want to understand what we do, or how we do it. They are under the impression that whatever that may be, is old, archaic and it can be updated. So they hired a group of engineers to a new DevOps team recently, with the vision of automating what we do. However, that team has started from the ground up, revamping how everything is done. How servers are built, how applications are installed. Management is counting on this DevOps team's work to be the magic bullet that will fix it all. It is great that they are doing that and introducing new technologies, but we will not see an impact of that work anytime in the near future - it will be 6 to 8 months (at least) before anything comes to light. The plan until such time is... just fix it. We have no subject matter experts anymore. They all left. We have L1 technicians troubleshooting senior engineer issues. It is taking weeks to resolve issues, all the while the clients are complaining. To make matters worse, they have not replaced any of the staff that left. There is no action plan to fill the gap when a resignation is received. The plan is "let's add what they did to someone else's plate". They just keep piling on more and more work on to the remaining techs. They recently posted a few positions, but that doesn't even account for 1% of the lost staff. There is also no effort to retain the remaining talent. None. 10-12 hours work days are normal. Weekends? Just another work day for most of us. We are answering emails and messages at all hours of the day. The staff are exhausted. They are tired. The quality of work is dropping. Fast. Clients are starting notice the change in quality. It is taking longer to resolve simple issues. Basic technical tasks are getting skipped, in favor of the latest fire that needs to be put out.

- Job instability - Low compensation for most employees - Extremely poor executive leadership - Overworked operational staff are unable to keep up with workload - Toxic culture I had worked at Netgain for more than 5 years. Company had so much potential until CEO's tenure. In the past 2 years, company has transitioned away from a culture focused on employee and client satisfaction, to one of growth and profit at what seemed like almost any expense. CEO and the executive leadership team he's put together have managed to spend recklessly on ineffective efforts and drive out the vast majority of technical talent who built Netgain, while repeating his mantra: "I never lose". He may not personally lose as a well-paid and protected C-level, but those employed by him certainly do. Morale is extremely low for staff who struggle with maintaining heavy workloads while their longtime co-workers continue to leave for healthier environments and executive leadership continues to make decisions without understanding the impact on staff. Middle management does what they can to build and maintain morale within their teams, but are frequently railroaded by poor C-level decisions and communications that scatter team focus and effectiveness. CEO brought in a freshman "hands-on" CTO in spring of 2019, who only amplified morale problems to a new level. If the intent of the CTO hire was to reduce headcount by driving out technical employees refusing to tolerate CTO's dysfunctional management, he has greatly exceeded in his goal. Adding to the mass departure of talent, there have been 2 rounds of zero-notice layoffs in the last year, effecting many families. Both rounds were followed up by hollow apologies and statements by CEO on how Netgain would never do this again. Fool me twice. On top of all this, HR department also accelerates departures by hiding behind business suits, policy books, and robotic responses. Their inexperience in connecting on a human level has lost confidence in staff, who many now feel have no place to go with concerns, which now spill into public reviews. Netgain executives tell a great story over and over again about how much opportunity is in the market, but they can't maintain a functional working environment. No one seems to understand the obvious: Same leadership, same results. This is the worst executive leadership+HR team I've worked with in my entire career. If you're considering a position here, use extreme caution.