Does New Balance pay their employees well?

According to anonymously submitted Glassdoor reviews, New Balance employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at New Balance. This rating has been stable over the past 12 months.

How satisfied are employees working at New Balance?

71% of New Balance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated New Balance 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at New Balance?

Sales Associate (215) , Retail Sales Associate (88) , Team Lead (26) , Store Manager (21) , Manager (19) , Sales Representative (19) , Vendedor (19) , Assistant Manager (17) , Sales Assistant (16) , Sales (14) , Intern (12) , Part Time Sales Associate (12) , Retail Sales Assistant (12) , Software Engineer (11) , Fit Specialist (10)

What are the pros of working at New Balance according to real employee reviews?

"the benefits are great and the money." ((in 111 reviews)); "Great people to work with and easy to get along with" ((in 89 reviews)); "Work life balance is good" ((in 53 reviews)); "Flexible hours and pay." ((in 27 reviews)); "great staff and good accommodations" ((in 25 reviews))

What are the cons of working at New Balance according to real employee reviews?

"Poor management that does not understand the value in their people" ((in 69 reviews)); "Pay is low and hours not guaranteed." ((in 54 reviews)); "If you have a bad manager or team lead it can be a miserable experience" ((in 27 reviews)); "Toxic culture and bad upper management" ((in 21 reviews)); "Senior leadership (not all) is not strong and unable to make the company competitive." ((in 20 reviews))

What are employees saying about New Balance redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about New Balance redundancy and their outlook for job security at New Balance in 2026.

What are the top reviewed New Balance locations?

London , Warrington , Flimby , Manchester , Swindon , Dewsbury , Keswick , Edinburgh , Bicester , Birchwood , Cardiff , Wembley , Castleford , Newton Abbot , Leeds

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New Balance

New Balance Reviews

3.9

71% would recommend to a friend

(1,242 total reviews)

Joe Preston

82% approve of CEO

61% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.9

Culture and values

3.9

Work/Life balance

3.6

Senior management

3.6

Compensation and benefits

3.4

Career opportunities

New Balance has an employee rating of 3.9 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

24 Jun 2026

Great discount, but poor communication from management

Store manager

Recommend

CEO approval

Business outlook

Pros

Great Discount and Uniform provided quarterly

Cons

Terrible communication from upper management and lack of infrastructure business wise to support operations in store

3.0

23 Jun 2026

Management issues overshadow potential benefits

Sales associate

Recommend

CEO approval

Business outlook

Pros

the advantages and the shoes

Cons

the management and the people working for the management

5.0

22 Jun 2026

Supportive team but disorganized back-of-house operations

Sales associate

Recommend

CEO approval

Business outlook

Pros

Flexible, supportive team and management

Cons

Disorganized when it comes to dealing with the back of house with stacked up boxes of shipment.

Viewing 1 - 3 of 1,242 Reviews

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Jobs at New Balance

Retail Associate (16 hours) - Oxford Street

Retail Associate (16 hours) - Oxford Street

London, England

View job

Retail Associate (30 hours) - Trafford Centre

Retail Associate (8 hours) - Bicester

Retail Associate (12 hours) - Bicester