NewStore Reviews

3.4

58% would recommend to a friend

(52 total reviews)
avatar

Mike DeSimone

68% approve of CEO

48% positive business outlook

NewStore has an employee rating of 3.4 out of 5 stars, based on 52 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NewStore employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

52 reviews
4.0
10 Feb 2025
Recommend
CEO approval
Business outlook

Pros

- Some really talented colleagues to learn from. - Interesting & impactful engineering challenges to get stuck into. - Whilst there is lots of tech debt in the system, tackling it is actively encouraged, and part of the fun! - CTO has a clear vision that is well-communicated. Taking big swings to change things for the better. - Great product with a lot of potential. - Supportive management and engineering leadership (directors, CTO, etc). - Great pay.

Cons

- Benefits for UK employees are lacking, though will apparently improve soon. - No real DEI initiatives. Engineering teams not very diverse. Whilst I haven't felt excluded at all, ERGs would be a welcome addition. - Not really sure what the company values are, other than "enable omnichannel retail" and "make money". - I feel some colleagues who have been here longer than I are suffering from change fatigue due to previous organisational changes.

2.0
28 Jun 2017

Traumatic Experience

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Beautiful loft in central location. Fair salary, good work conditions.

Cons

Unhealthy competition due to lack of leadership. Many unresolved internal conflicts. Too many developers, who are either bored or afraid to ask questions. "Shared success" with customers is nothing, but another advertisement trick. In short, if you are open minded and believe in values, like real team work, honest feedback, knowledge sharing - get away from this company. Find yourself a real startup to invest your energy and talent.

2.0
26 Mar 2021
Recommend
CEO approval
Business outlook

Pros

- Compensation is competitive & you get stock options. - Founder has a good track record on driving his companies to IPO. - You work with very bright people and learn a lot. - You get good feedback from most clients. - If you care about retail, the product is somewhat cool, even game-changing, enabling mid-sized businesses to compete with Amazon. If you don't care about retail at all, the product is just a boring management software running on mobile with a nice design.

Cons

- 2020 was a tough year. Because of Corona, benefits like learning budget were cut, and people were openly displeased. Some of the best technical talents left. You can see other feedback in this page about that. - Mandatory on-call duty. All team members are expected to take part on it. - While it's a startup with < 200 people, it has too many hierarchy levels and internal politics, like a big company. You'll have to face a couple of entitled, status-seeking individuals who'll lick their way up in the internal food chain. - It markets as a product-based company, yet internally it feels like an agency or a sweatshop for developers. The product needs to be highly customized for each client, and they expect features to be instantly available, so that creates a high-pressure environment in the bottom line. - Internal productivity metrics promote unhealthy internal teams' competition. Teams are measured & compared internally mainly on how fast they deliver tickets. Such metrics are generally not transparent to developers, only shared between managers, and this creates an environment that almost feels like the famous Stanford Prison Experiment (Google it). Some team leads' attitudes (especially the high-performing ones) are creepy, yet validated by such metrics. - Micromanagement hell at scale supported by C-level and HR. Do you really believe a top-down weekly feedback cycle is healthy?

avatar
NewStore Response
5y
Thank you for the feedback. We are happy with the positives you pointed out - competitive compensation and stock, cool product, experienced CEO, smart people. Speaking of feedback, 15Five is a tool that NewStore (and many other companies) use to have regular 1-1s and check-ins with their managers and teams. It is not a performance tool, but a development tool. It’s unfortunate you didn’t find the tool useful as the majority of our managers and employees do. Our company is growing and we have put the right structure in place over the last year or so to accommodate that growth. We understand that this structure is not for everyone. That said, even once skeptical engineers are seeing positive results and better efficiencies. Our top notch Engineering Team is working hard and smart and the platform is stronger than ever. Our customer list continues to grow as well, even throughout the pandemic. All good things from our perspective.
Viewing 1 - 3 of 52 Reviews

Glassdoor has 65 NewStore reviews submitted anonymously by NewStore employees. Read employee reviews and ratings on Glassdoor to decide if NewStore is right for you.