Northern Trust Reviews

3.6

67% would recommend to a friend

(6,442 total reviews)
avatar

Michael OGrady

80% approve of CEO

61% positive business outlook

Northern Trust has an employee rating of 3.6 out of 5 stars, based on 6,442 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Northern Trust employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

6K reviews
1.0
5 Nov 2015

Clueless... and dangerously conservative mindset

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As they have no clue about testing (system testing was a new concept to them) you'll look like a rock-star for the first few months as you explain the benefits of test requirements and system testing, auditability, and so on, as they listen to you with their mouths open in astonishment at this new heresy... There are some genuine moments of comedy - such as project managers deciding that the best approach to testing is to get the new test team to author the functional specs, whilst the BAs author the test scripts from them and do the testing....

Cons

Company motto should be "If nothing else works, a total pig-headed unwillingness to look facts in the face will see us through". Technologically and ideologically incompetent. Most of the permanent staff are lifers and have never worked anywhere else, and have therefore no idea about other ways of working - and are too scared to try something different. Useless at project management as an organisation. The project managers are more concerned with their own inter-company 'networks' than actually delivering anything of quality. No inclination to ever change their failing processes, even when clients are warning them that another occurrence of having to send the code back (when it won't execute, because they don't understand the concept of testing) to NT will result in loss of client. A lot of this is born out of ignorance and arrogance. There is a culture of blame. Various teams are constantly at loggerheads over whose fault it is for either developing a system without first having the requirements, or waiting until a project is going critical and they 'borrow' resource from other teams in a desperate attempt to meet deadlines. It's like the old Jasper Carrot joke about anthrax in pick 'n mix at Woolworths, in the respect that people are only bothered with their own job, and just ensuring that they pass their task on to the next person in the chain, regardless of the quality. Avoid like the plague - there is nothing to enhance your career by working there. You'll wonder how a large organisation can survive whilst being so inept at delivering IT, until you see the sheer volume of live defects and the very large off-shore team devoted to operating manual workarounds in live.

1.0
10 Aug 2017

2nd Vice President

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The benefits package and pension is very good

Cons

The company structure and lack of any support, the management is based on micro management but also any lack of management support when it's needed. The whole structure is based on blame and who can take the fall. No ownership is ever taken and if it does it's very much swept under the carpet. There is an uncomfortable atmosphere and there are a lot of old pockets of staff that have been in the same roles for many years and lack any responsiveness to admitting errors, providing support or even open to change. The firm is built on its customer excellence however this is clearly lacking operationally internally. Unfortunately a very very toxic environment. Almost felt like working with a pack of fighting dogs.

3.0
16 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Good diversity training. Good social responsibility program.

Cons

A lot of people are leaving as they're not happy with the workload, which keeps getting piled on. Many people are working into the evening, over their lunch break, and at weekends, for no extra pay. The company seems determined to pile on more and more contractors to fill in the gaps, but we're only allowed to keep them for 2 years, after which all that knowledge goes with them and we have to start training again with a new person. Very short sighted.

Viewing 1 - 3 of 6,442 Reviews

Glassdoor has 6,913 Northern Trust reviews submitted anonymously by Northern Trust employees. Read employee reviews and ratings on Glassdoor to decide if Northern Trust is right for you.