Pros
Base pay was good. Helped me get into my house. Remote work, was a huge plus. People I worked with regularly at the factory were great and supportive.
Cons
The role was presented to me as a sales-focused position, but in reality it was about 80% customer service. Most of my time was spent managing long-neglected, hostile accounts, many of which had serious unresolved issues before I ever inherited them. This created a lot of negativity that was largely out of my control to resolve. I requested product training and time at the production facility to better understand the operations, but those requests were never fulfilled. Instead, I was expected to handle highly escalated accounts without the knowledge, tools, or support needed to succeed. Ultimately, I felt set up to fail. The culture leaned toward “every person for themselves,” with little collaboration or meaningful support from upper management. The safest path seemed to be keeping your head down rather than raising issues or suggesting improvements. Finally, compensation expectations were not aligned. During the interview process, I was assured that my On-Target Earnings (OTE) would meet the level I required, but the reality fell about $40k short. Between the misalignment of job responsibilities and pay, the experience felt like a bait-and-switch.
