Novarad Reviews

Support has recently had a major change in policies. The new policies make it more of a low-budget call center. You are required to take a certain number of calls, you are tracked on your time, and certain people of leadership capacity monitor your every move via cameras and probably read your messages too, who knows. Having a negative opinion of the company or leadership will reflect in your pay, regardless of your skills or performance. If they discover who I am, they'll probably punish me for this review --EDIT: I was FIRED because of this review--even though I was top in my rank for the last year and a half by cases owned! Much of the support department are unhappy and are looking for another place to work. A member of the integral management of the company is heard to have said that support could be done my trained monkeys. The new policies in support are proving to reflect that line of thinking--if we don't produce positive numbers, like you would expect to find at very low-budget outbound call centers, you will be punished (in pay, write ups, discipline, and termination of employment). The different ranks of engineers in support have very little difference between them--a tech 3 is required to take as many calls as a tech 1, but they also have to work on hard, time consuming projects that make the above standard almost impossible to achieve. All of support are very underpaid, and rather than giving decent raises they find and use literally any excuse possible to keep pay low. Gossip and rumors run rampant, and the fact that those who are unhappy are punished by leadership causes those rumors and gossip to spread even more. Yet there are favorites of management, and those individuals are prized regardless of their work ethic (some of them have very poor work stats indeed). Some of these favorites support new, extremely strict and controlling (for no reason other than to control) policies, some of them only support said policies and procedures to stay in the good light of new leadership. And those who kiss up are held guiltless while they can smear the names of those who dislike the changes. The latter are punished based SOLELY on those rumors. The place is a mess right now with already three good engineers gone (with almost 10 years employment between them) and probably many more to follow. And in the end the customer suffers, which kills the bottom line. And worst, upper management doesn't seem to care.

Recent changes in mangement in the support department have alienated many of the TSE's. I worked for Novarad for over 3 years, and worked hard to get up to TSE III from level I. However, with the recent changes there has been a lot of negativity. Novarad recently completed Employee reviews that rated our salary and benefits compared to other local companies. This could have been a great motivator for many employees, but instead Novarad used it against the employees and instead did their best to make Novarad look good, regardless of employee ratings. The ratings from employee's of Novarad plummeted after the reviews were released.. They often throw employee's under the bus to make Novarad look good, and this was the case with this review. They conveniently placed the lowest point of the salary range in the reviews to include employee's current salaries so they didn't have to make any changes to pay. I personally was 13% below the average for my position. I was told that in 1-2 years I could possibly work my way up. Not based on my work ethic, but solely on my positive attitude, which was determined by this one individual who happened to be the only person that I did not get along with. I remind you that I absolutely loved Novarad the first 2.5 years working there. I had a great attitude and worked hard. The only reason my attitude (and many others) changed was because of the recent changes, and most importantly how one individual placed in new position chose to handle situations. I was accused of several things that were incorrect and any negative comment made about the company, or this person was taken by this individual as a personal attack. The bottom line was that if you did anything that made this one person look bad, you were on the black list. Several really good techs have left because of this, and more are leaving. The pay is low, and Novarad keeps denying this. I personally know 4 techs that left and every single one of them is working within 20 miles and making significantly more than what they were making at Novarad. I am also in the same situation. It did not take long to find a job that pays better, and has a much less complicated product(s). So, less work/stress, no on-call, and I get payed more and treated better. It was a no brainer. The company I moved to said they received 8 resumes from Novarad in the last couple months. All from support. That is a huge red flag, but Novarad is too busy hiding it, or denying it. There is a black list, and some really good techs are on it. This one individual denies this list exists, but almost every tech on there has left novarad because of poor treatment. If novarad treated employees like they weren't just expenditures, I would still be there. I was in a unique position and was able to get to know many employees in several departments while working there. I will miss seeing the good friends daily.