OCS Group Reviews

Pros

Friendly staff, amazing people, ok place

Cons

Not pay on time it was hard to get to big boses

Pros

Some of the contracts are a joy to work with and can be very rewarding.

Cons

Can by quite siloed with some sectors being neglected and overlooked.

Advice to Management

Recognize the importance and value to training and the staff that deliver the training.

Pros

Relaxed atmosphere, lots of travel, some really hard working and dedicated teams

Cons

Lack of support, unstable environment, long hours, poor treatment

Advice to Management

Look after the good management that work for you and not just the people who suck up

Pros

Paid on time and good hours

Cons

Never paid correctly and not very appreciated

Pros

Great people to work with

Cons

None really that I can think of

Pros

Nice building in Crawley with car parking

Cons

Cost-cutting takes precedence; UK shared services team slowly being moved elsewhere; little career opportunities

Advice to Management

Look after your staff - they make the business

Pros

Perks such as regular attendance to the company box at the o2 Greenwich with clients, relaxed working environment with the flexibility of working at home most of the time . In a sales role there is also a lot of opportunity to travel bringing lots of variety to the role.

Cons

Sometimes a bit too laid back. Difficult to see end goal, so not for those who are looking for quick progression.

Advice to Management

Very friendly and generally very personable which is crucial for moral within a business. Perhaps more emphasis on individual targets and progression would be beneficial.

Pros

None for a part time cleaner

Cons

I have worked for Ocs for over 5 year and in that time I have had little input from the Ocs management but the few things they have done they have they have got wrong. First wages over the last 5 years are routinely wrong and have to be made up with either a separate payment or wait till next months wages to see the missing amount which for someone on benefits can be a big loss when I receive too much one month and... not enough on others which can directly affect career's allowance and housing benefit, on one occasion I received an out of the blue payment which I shouldn't have got which was directly taken out of my benefits but when I asked my boss why it was paid knowing they will want me to pay it back the response from Ocs was they didn't pay it and I had to prove by providing bank statements(twice) that they paid it but still after 6 months they were still investigating it and couldn't find it on their accounts and still refused to admit their mistakes. For past year now Ocs has under paid me my contracted hours by odd amounts off between 0.08 of an hour to 0.56 of an hour which are so small and petty it begs belief and regardless of their numerous excuses blaming me or my site they still refuse to see it as an issue for them to look into, the most recent excuse for the shortcomings are that I am logging in too late or off too early but I am logged in and out at same time as other employees who don't see the same deduction. Training at Ocs has been minimal and more to do with site policy vut then did get me to do a year long customer service corse with Bristol collage but after the year was out I never heard anything back about whether I passed or failed and my year long of corse work handed in was never marked or returned or any kind of results from the corse and 4 years on no one knows if I ever passed or failed and Ocs won't comment and Bristol collage have no record of me. Staff benefits are a joke unless you earn high enough, I applied for the cycle to work scheme but was told I don't earn high enough to be eligible which at the time even my boss was miffed and pointed out that lower wage employees need more help with schemes to buy a bike then someone on a higher wage and yet is only for full time staff to apply even though when Ocs took over our site contracts 5years ago they made a big selling point on the benefits we will all receive and yet when we all signed on with the ideas they sold us and few months down the line all the promises disappeared along with the upper managements who I have never seen and been allowed to speak to and not even told names until months after they have visited site to introduce themselves to site management. Cover staff to help cover sick and holidays were only provided first few months after that we were left to our own devices. Equipment orders are a nightmare source and orders are often delayed or lost to other sites with blame being put on us with excuses like emails were never received or we put wrong site number on email even though send emails are saved but considered unnecessary to show as we just have to "wait". I have been asked 3 times over the last year+ for my measurements for new uniform which still gone unanswered and my boss had to provide me with a t-shirt that was ment for someone else but didn't fit. Overall Ocs has been a big let down and still continue to be distant and almost uncaring of our site and if wasn't for the fact I still want to work for our current site I would be abandoning my contract with Ocs by now.

Advice to Management

Pay what people actually earn, accept responsibility for mistakes and work with us to correct them and stop changing who is responsible for our site because each one comes in with same old story about wanting to help and correct mistakes but then "changes" before anything happens and have to start all over again.