Oncue Reviews

As soon as COVID-19 hit, the company went fully remote and this is where inconsistencies in the values of the company started to surprisingly show from the executive level. The CEO advertises her principles as part of the mission statement, but her day-to-day actions showed otherwise. Not only does she ignore feedback from her employees on well-thought-out and researched process improvements, but she is aggressive towards dissent in an unhealthy way. Thinly veiled passive aggressive-attacks towards others became a noticeable and frequent pattern. Example: several employees from different departments (sales, product, onboarding, customer experience) received an unwarranted group email notifying them that a deduction would be applied to their following paycheck because a client wanted to cancel their account. Instead of going with this approach the CEO could and should have taken this as an opportunity to assess processes, identify what went wrong, and address systemic issues rather than scorning all groups involved. Be prepared to be micromanaged and placed under high scrutiny if you speak up about your priorities or challenge the CEO’s way of thinking. The lack of clear or realistic direction from the executive team, as well as the general culture of fear around making mistakes, creates an incredible amount of unhealthy employee burnout.

- For full transparency, I was laid off 3 weeks after starting. You may ask, "Why would they hire someone just to lay them off 3 weeks later?" The reason for this is because they have no real sense of how to run a company and are just staling for time until the company eventually runs out of money and fails. They market to a segment that's notoriously hard to convert (moving company owners) and I honestly don't see them being around 5 years from now. If you're considering a role with this company, don't. They have no real start up leadership experience and won't hesitate to make their problem your problem. I left a stable role to be with this company, and they laid me off within my first month. If you're the breadwinner of your household, I would highly advise you to look elsewhere (I'm not saying this out of spite either, but because I legitimately wouldn't trust my financial livelihood with these folks).