5y
Thank you for taking the time to share your thoughts and feelings. I have to say that because the negativity in this anonymous post, I get the sense that this was made with ill intent by a disgruntled ex-employee or a competitor. However, while we don’t agree with what that you have stated, we do appreciate the opportunity to take a deeper look into the remarks that you have made.
We pay our employees competitively and provide frequent generous raises for those that quickly excel and show awesome customer service skills. Hands-on training, classroom, and on-line training is included and available to all our employees. In addition, when a new employees starts they receive personal one on one training before they start working with any client. In addition, we have a database of hundreds of SOPs with step by step instructions for doing anything from setting up a printer to more complex tasks such as setting up a server. Turnover in the tech field can be high, but we are fortunate to have employees that have been with us on average three to five years with some over 10 years.
As a long standing Corona, CA based family business, we have employed many people over the last 20 years and we take pride in our reputation and only want our employees to have a positive work experience. Based on the daily feedback we receive from our clients through ticket satisfaction surveys, our employees enjoy what they do and the place that they work at.
Perhaps in the future, bringing up your concerns in a professional manner so that they can be addressed in person would be recommended so that you can work through any issues.
Best regards,
Frank Barbarossa
Founder and President
Onsite Computing, Inc.