OpenText Reviews

3.2

52% would recommend to a friend

(5,587 total reviews)
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James McGourlay

40% approve of CEO

43% positive business outlook

OpenText has an employee rating of 3.2 out of 5 stars, based on 5,587 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OpenText employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
30 Apr 2024
Recommend
CEO approval
Business outlook

Pros

* Work/life balance * Good people at the lower levels, doing the actual work

Cons

Our company got acquired by OpenText. * On day 1, Mark Barrenechea (CEO) announced the return to office policy of three days a week. - Mark and the execs have very little wiggle room in this policy. - It doesn’t matter how far away from the office you live, or your living situation. You’re expected to be coming in three times a week. (If you can’t do one day in a particular week, there is some leniency for that). - Thankfully, on the ground, managers and site staff understood the practical realities of such a policy. * Mark talked about his immense enthusiasm for what’s called the “OpenVerse” (essentially piggy backing off the Metaverse trend of Meta). - In Mark’s own words it is “about OpenText being reborn in the cloud.” - He’s even written a published book about it, called Versant (look for it on Amazon). Such quotes from the book include: - “Clouds can only reach as high as about 280,000 feet above the surface of the earth. We’re reaching beyond that, into outer space. Into the OpenVerse.” - “We seek gamers. With grit. Who are home in guilds, and embrace growth and goals. Who practice gratitude. The G-Force.” * Mark did an immediate U-turn during the AI hype in the middle of 2023. The OpenVerse was never again mentioned. The pivot was incredibly abrupt. - Suddenly, we were an AI company. Everything was about data, and stuffing AI into as many products as possible. - We even got some "lovely" AI mascots (yes, generated by AI). Google "OpenText ice mascot" and look at the images. * The feeling of many employees was that the company culture was the "Cult of Barrenechea". Everything revolved around Mark. * Approval is needed at literally the highest levels (Mark or C-Suite) for any decision that is even slightly outside of normal processes. * When it comes to UK employment law, OpenText seem to not care. - Those making the big decisions (C-Suite) will act as if US employment law is how things are everywhere. - If people cause trouble, they will default to firing them, unless they get persuaded out of it. * Any HR grievance raised which threatened the status quo was disregarded. - Many of the people in the UK HR teams seemed like good people, but were hamstrung by the rigid approval required from above them. * Despite being a Canadian company, the American corporate culture is overpowering. - There were toxic levels of positivity/enthusiasm shown by C-Suite which were completely detached from those on the ground. * No meaningful pay rises. OpenText gave us small pay rises when buying us out of benefits of our employment contracts. * OpenText want to make software as cheap as possible (ideally in India) and sell as much of it as possible. They really don't care about their employees. * Huge amount of lip service was given for things like environmental policy and diversity. No substance. * All the C-Suite seem like Mark Barrenechea super-fans who have been put in place because they adhere to his word.

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OpenText Response
2y
Thank you for your feedback. All office-based employees have flexible working arrangements in line with our policy. ​Over time, we have seen that while virtual work has undeniable benefits, coming into the office brings about more creativity, innovation and collaboration. ​We remain flexible and there is also a process for colleagues to request becoming remote workers.
1.0
26 May 2020
Recommend
CEO approval
Business outlook

Pros

Your salary goes into your bank on time Great colleagues and local management That is all

Cons

CEO displays some sociopathic behaviours. Barely a month will go by without a perk being erorded. No merit increases (ie a pay cut every year). Your 5% pay cut will be used to pay shareholders. Office closures. 5% of global workforce laid off - just after a record earnings call. Disempowered managers. Need a piece of software? You'll need CEO Approval. Need to travel to conferences? Forget it. Training courses? Forget it. Find yourself working from home after your office closure? Tough. Work on the kitchen table. Need to meet up with colleagues? OT Won't pay for venue hire. Use a library (I wish I was making this up). National and international travel is banned (not just because of Covid). 5% redundancies every year. Hiring freezes do not apply to SVPs, just menial, disposable serfs. All joy, life and fun will be sucked out of you.

1.0
24 Apr 2024

Would not Recommend

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

My immediate team are excellent. Annual allowance for training and development.

Cons

- this company treats you like nothing more than a number and not a human being - CEO behaviour towards women is appalling. He was interviewing a professional female athlete on Livestream as a part of the annual sales kick-off and he repeatedly 'jokingly' offered to massage her thighs when they were sore after a match. She was noticably uncomfortable, and even if she wasn't, there is absolutely no place for that in the workplace. No apology or even any acknowledgement that it happened from upper management. - insane levels of approval means that even the simplest task takes unnecessarily long to do. You get the feeling Big Brother is watching. - don't trust upper management for one second. They have been known to swoop in and steal deals off sales reps by taking the customer out for dinner and offering them a gigantic discount behind the sales rep's back - U-turns on messaging from upper management are extremely common. There was a huge 'return to office' initiative where Mark (CEO) told people they would be at high risk for redundancy if they do not go to the office. Not only is this illegal in UK law, but over a year later when questioned on it, HR said 'oops, Mark sometimes gets a bit carried away and says things he doesn't mean'. People have significantly altered their lives and way of working because they were told they were at risk of their jobs if they didn't, and the best HR can say is 'oops'. I could really go on, but everything else I have to say has already been covered in other reviews.

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OpenText Response
2y
Thank you for your feedback. At OpenText, we provide continuous development opportunities for our leaders, to ensure they support and manage their teams efficiently to foster progression. ​ Overall, we hear that team members work closely and efficiently with their managers, so we are sorry to hear that this has not been your experience.
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