Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"The benefits are great and affordable" ((in 65 reviews)); "Great people and gets fun" ((in 23 reviews)); "Good hours and training." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Coworkers are good." ((in 8 reviews))

What are the cons of working at Optimum according to real employee reviews?

"long hours and un real expectations" ((in 9 reviews)); "Hypocritical and unrealistic expectations upper management overly focussed on the wrong metrics they are no longer customer focussed and have all but automated my job with no room for knowledgeable employees" ((in 8 reviews)); "bad leadership." ((in 8 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 7 reviews)); "Poor communication." ((in 6 reviews))

What are employees saying about Optimum redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum redundancy and their outlook for job security at Optimum in 2026.

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Optimum

Optimum Reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.3

Compensation and benefits

2.9

Work/Life balance

2.7

Career opportunities

2.6

Culture and values

2.4

Senior management

Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

519 reviews

5.0

14 May 2026

Challenging work but frequent organizational changes

Instructional designer

Recommend

CEO approval

Business outlook

Pros

flexible, fast-past, challenging but fun projects

Cons

frequent organizational and structural changes, including layoffs

5.0

3 Feb 2026

Great place to work

Workforce manager

Recommend

CEO approval

Business outlook

Pros

- Growth opportunities - Good pay structure - Remote work

Cons

-nothing that I could think of here

5.0

1 Feb 2026

Great place

Manager

Recommend

CEO approval

Business outlook

Pros

Positive work environment. Work hard and you’ll be rewarded.

Cons

None to speak of at the moment

Viewing 1 - 3 of 519 Reviews

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Optimum

Optimum Reviews

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Challenging work but frequent organizational changes

Great place to work

Great place

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