PATLive Reviews

The management in this company is lackluster at finest. There are too many levels of hierarchy, and within those tiers of management, no one is truly a manager of the person below them. A sense of leadership is only held by the executive team, and even then their inability to make up their minds leads to mixed messages being passed through the company. The leaders claims to be perfectionists, but in actuality are egotistical and micromanage their employees. There is a lot of talk about a new product that will revolutionize the industry, but the steps to make sure it's successful are not being taken. This new product has not even been explained to the answering center staff at a level that people who are not developers can understand, so there's a lot of confusion there. Too much money is spent on things that are not as important, that could be used for bonuses or increasing incentives. Gossip is a huge issue among management, as is big-headedness.

Cons I'm being completely honest when I say, the "call grading" is ridiculous. There is no designated way that the call graders follow when listening to our calls. I got call graded on the EXACT same call twice and one grader gave me 100%, and positive comments about my tone. Another grader who is negative 90% of the time gave me a 50% and mentioned things that weren't incorrect. I notified my team leader, and he changed the grade up to 100%. He openly admitted the grader was nit picking and was incorrect. Other times I was marked failing and flagged for "grammar" yet, the grader themselves were grammatically incorrect and I called them out on it. It's pathetic that it's a constant issue and I got to the point where I would just accept all the grades whether they were pass or fail. What's the point when there's no conformity, or procedures and everyone picks and chooses what they grade you on and what they consider the "correct/proper" way of doing things? And I get that businesses need the information we obtain to be verified, but repeating and spelling everything back to the callers upsets them sometimes. If you are in a hurry and trying to get off the phone, wouldn't you be frustrated to have someone repeat and spell back your first name, last name, phone number, address, email, etc.? The pay is not enough for the mental and emotional impact you experience. I have had calls where elderly people were signing away their property to land investors at 5% of its value and I wanted to tell them so badly that the company was pretty much stealing from them. You get yelled at, cursed at, insulted, and just have to keep taking it in strides. There is no moving up in the company. I was recommended for the position as a Virtual Assistant 3 times by my team leader, but nothing came of it. The VA's constantly complain about having to answer real estate calls when staff is low and VR's are not available because they feel they are above that position and don't want to get yelled, and cursed at. News Flash. No One wants to experience that. The first few months of employment, it was easy to trade shifts with others, but the last two months it has been impossible. Literally EVERYONE has been trying to drop their shifts and no one wants to pick up because they are unsatisfied with the work and pay. Overall, my time with the company was not very pleasant and they only really do "spot lights" and openly complement the same people repeatedly. A lot of the shady business with the real estate investors is questionable and some of the health insurance companies are fraudulent and scamming people out of money. I did not feel right with myself continuing my employment with the company. As a few others on here have said before "you've been warned".