Does PENFED Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, PENFED Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at PENFED Credit Union. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at PENFED Credit Union?

58% of PENFED Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENFED Credit Union 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PENFED Credit Union?

Member Service Representative (62) , Manager (34) , Mortgage Loan Officer (28) , Mortgage Loan Processor (25) , Director (22) , Customer Service Representative (16) , Intern (14) , Mortgage Underwriter (14) , Research Analyst (14) , Mortgage Closer (13) , Msr (10) , Loan Processor (9) , Operations Officer (9) , Universal Representative (9) , Analyst (8)

What are the pros of working at PENFED Credit Union according to real employee reviews?

"Benefits are good and lower cost than my previous employer." ((in 131 reviews)); "Great pay and promise of raises in the future of at least 3% or more." ((in 73 reviews)); "The organization as a whole is full of great people who want to see you succeed." ((in 66 reviews)); "• Good work life balance (based on which dept you work for)" ((in 32 reviews)); "can work from home after 6 months" ((in 21 reviews))

What are the cons of working at PENFED Credit Union according to real employee reviews?

"Senior leadership is on the verge of lawsuits with how abusively they speak to staff." ((in 34 reviews)); "Dishonest management: The manager and the director passed along incorrect information, blamed analysts when things didn't go well, stole your project to pretend to be his work, and put biased and untrue statements in employees' annual performance reviews." ((in 28 reviews)); "The hardest part has been too many changes with new systems and no training." ((in 27 reviews)); "Upper management is disconnected and dont understand the role and what we have to do or deal with." ((in 25 reviews)); "Layoffs have happened more than once in 6 months though we were promised it wouldn’t happen after the first time ." ((in 15 reviews))

What are employees saying about PENFED Credit Union redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENFED Credit Union redundancy and their outlook for job security at PENFED Credit Union in 2026.

PENFED Credit Union Reviews

3.3

58% would recommend to a friend

(1,038 total reviews)

James Schenck

58% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,038 reviews)

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

1K reviews

5.0

9 Jul 2017

Work hard and you don't have any issues

Manager

Recommend

CEO approval

Business outlook

Pros

Good benefits, solid leadership, CEO who cares about the membership. COO pushes hard to ensure we are are striving to be the best. Do your job and you will be recognized. Afraid to work then this is not the right place for you.

Cons

Analyze holiday work schedule. Look for more ways for your employees to work in their communities. Allow them time to get involved

4.0

8 Aug 2025

Pleased employee

Lead teller

Recommend

CEO approval

Business outlook

Pros

Easy going, staff benefits, friendly

Cons

relating to staff members, lower than expected pay

3.0

13 Aug 2024

Salary for Sr Managers

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Great learning culture and a lot of responsibilities

Cons

Long hours and fast-paced environment

Viewing 1 - 3 of 1,038 Reviews

Top companies for "Compensation and Benefits" near you

Barclays

3.8★Compensation and benefits

HSBC

3.7★Compensation and benefits

JPMorganChase

3.9★Compensation and benefits

Bank of America

3.8★Compensation and benefits

Jobs at PENFED Credit Union