Papercup.AI Reviews

4.2

81% would recommend to a friend

(33 total reviews)

Jesse Shemen

70% approve of CEO

61% positive business outlook

Papercup.AI has an employee rating of 4.2 out of 5 stars, based on 33 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Papercup.AI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

33 reviews
1.0
3 Jul 2024

A good culture gone toxic

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some good people, but most of them left the company (no surprise).

Cons

The culture at Papercup may not be suitable for those who value open communication and fairness, as there is a tendency towards internal politics and blame-shifting. While every startup has its growing pains, the level of disorganisation at Papercup makes it difficult for employees and freelancers to work efficiently or develop professionally. The company environment appears highly political, “cliquey” as another reviewer described. Senior leadership holds most of the power and lacks transparency in their communication. Concerns from employees often seem to be dismissed, especially when they involve HR issues. I have observed instances where employees felt mistreated or humiliated in public. There is a pervasive culture of intimidation and exclusion, where negative behaviour from certain team members is overlooked, making it difficult for other employees to feel safe and supported. Papercup prioritises securing Series B funding over its employees' well-being or professional growth. This approach can create a challenging and toxic work environment.

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Papercup.AI Response
1y
Thank you for taking the time to write this review. While it is disappointing to hear about your experience, we value your feedback and will be taking it on board - genuinely. We take employee psychological safety and development very seriously but it sounds like we may not have met your expectations and for that, we are sorry. We do not condone political behaviour and work hard to intervene when made aware, but we realise the information does not always get surfaced to the right people due to the nature of the issue. We will keep working on this and continue to encourage folks to flag anything that doesn't feel right. If you would like to discuss this further I would really like to hear more about where we went wrong and how we can improve. I absolutely hear your comments on people management and we will seek to improve internal training and scrutiny during the interview process. You can reach me at kaylee@papercup.com. Best, Kaylee, People and Talent
5.0
11 Feb 2021

Best job I've ever had

Recommend
CEO approval
Business outlook

Pros

Having worked at multiple tech companies, this is the most ethical one I've seen so far. We have multiple committees dedicated to ethics in AI, community outreach, and the environment. Employees have the ability to take volunteer days to give back to the community (for example going to local schools). Despite being a small startup, Papercup makes a substantial contribution to offsetting environmental impact of conference travel. Employees have the ability to speak up if any content we are helping to generate is questionable in any way. The company structure is very democratic. Everyone who works here has the company's best interests at heart, but also enjoys the job. So it's very rare that anyone is 'told what to do'. Especially on the ML team, we all have a say in what we're working on collectively. Also the people in general are so welcoming and diverse. We have employees from five different continents who speak many different languages (in addition to English). Everyone is friendly and genuinely enjoyable to be around, both in the office and at company socials. We have a parental leave policy instead of maternity or paternity leave, which means that all parents, regardless of gender, are treated equally. As a gay woman in tech, I've never been so impressed by a a company's team and structure.

Cons

I'm not sure what I'm supposed to say for cons. I guess it's that I miss the office so much because of Covid?

3.0
1 Jul 2024

Cliquey

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most colleagues, innovation, location, team activities, salary

Cons

Poor management, no training nor user-friendly resources, generally cliquey and unpleasant work environment

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Papercup.AI Response
1y
We are sorry to hear about your experience with Papercup! It's disappointing to hear your thoughts on the management and work environment in particular. We are learning and growing all the time and your feedback is important to us. We have had a career framework in place for some time now (you can find this on the public Paperhub) but we'd still love to hear your thoughts on how this and our resources could be improved. I'd be happy to discuss any additional thoughts or advice you have for us at kaylee@papercup.com - please don't hesitate to reach out. Kaylee, VP People and Talent
Viewing 1 - 3 of 33 Reviews

Glassdoor has 55 Papercup.AI reviews submitted anonymously by Papercup.AI employees. Read employee reviews and ratings on Glassdoor to decide if Papercup.AI is right for you.