Pet Partners Reviews

Corporate is chaotic-always meeting to discuss issues but providing no real resolution. For an "experienced" company in practice acquisition the NY team was inept at many key transition elements like 401K and payroll, website transitioning and standing behind difficult decisions to eliminate excessive payroll though they clearly wanted to see reduction. The team seemed more concerned with how they would be perceived in their job than actually implementing the MARS pillars in the culture by standing for smart business and supporting culture that was universally fair. Example- rubber stamping large raises for underachievers while hard working employees were capped at 3% (which for the lowest paid and hardest working employees amounted to peanut shells -not even peanuts. In their "open communication" policy they set up conflict within the hospital as they never investigated the validity of disgruntled employee complaints and promised but did not deliver on support for existing managers making difficult decisions. Unprofessional HR-self serving leadership (more interested in cocktail hour than offering support in challenging circumstances.)

The evolution that the corporate office has gone through in the last 2 years is detrimental to the company and continues to get worse. When I started at Pet Partners years ago, any and every associate at the OSC would do anything and everything they could to support the hospitals. It has now become a cold, do what I say, dont bother me environment with most people you encounter. Complete lack of trust toward anyone on the practice level. Has definitely grown to live up to the negative stigma of veterinary corporations since evolving with MARS