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      PetLab Co.

      Engaged employer

      PetLab Co. Reviews

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      3.7

      63% would recommend to a friend

      (38 total reviews)

      Chris Masanto

      62% approve of CEO

      63% positive business outlook

      Ratings by category

      3.7

      Culture and values

      3.7

      Diversity and inclusion

      3.5

      Senior management

      3.4

      Work/Life balance

      3.4

      Compensation and benefits

      3.3

      Career opportunities

      PetLab Co. has an employee rating of 3.7 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetLab Co. employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      38 reviews
      1.0
      8 Aug 2023

      The company is a shambles! Rude, greedy bosses who act like sharks - AVOID at all costs.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are none that I can think of? Perhaps the office building looks aesthetically pleasing? And its centrally located.

      Cons

      - Senior management who are rude & aloof! - A narcissistic COO & CEO, with much of the rest of the team been engaged but mentally weak. So the negative behaviour continues. (What COO refuses to even shake the hand of a 'junior' staff member? Thats 1 example. I could cite a dozen more.) - A nepotistic "presenteeism" culture which is office clique 1st.

      1.0
      12 Dec 2025

      Deeply Disappointing Experience – Major Red Flags From Day One

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      None that stood out based on my experience.

      Cons

      From my first experience at PetLab, I was shocked at how quickly I realised I had made a very bad decision joining this business. The environment felt chaotic, the staff seemed stressed and unsure, and everything I had previously read in the reviews about the leadership —turned out to be true. My advice to anyone considering joining: read the reviews carefully. They are clear red flags. In my opinion, you should seriously consider a different company if you want a stable and positive working experience.

      1.0
      4 Nov 2025

      Toxic - Awful leadership and total chaos

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Possibly a lesson in how not to run a business

      Cons

      Chaotic, wasteful management Poor communication from leadership Constantly shifting priorities Toxic, stressful work culture No work to life balance The UPS no one believes this, take the signs down

      Viewing 1 - 3 of 38 Reviews
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      ReviewsPetLab Co. reviews

      Glassdoor has 40 PetLab Co. reviews submitted anonymously by PetLab Co. employees. Read employee reviews and ratings on Glassdoor to decide if PetLab Co. is right for you.