Porch Group Reviews

Way too many to list. Read the review. Low pay Bad product Low/no hiring standard Call centre environment

Unfortunately, the list of cons is quite lengthy. Lets start off with the company values: No Jerks, No Egos: Amongst the employees you work side by side with I think people who worked at Porch held true to this value. Everyone was respectful of one another for the most part and genuinely cared for each other. But when it came to middle management and leadership they really couldn’t hold true to a value they put in place themselves. When it came down to it, even your manager wouldn’t have your back and a lot of times you were blindsided about what was actually going on. Customer Delight: I will give it to Porch on this one. They/the Customer Success Managers did everything they could to try and make customers happy. Aside from getting yelled at by pros everyday because the product barely performed the CSM’s always tried to make it right and in most cases were able to come to a resolution. Honestly, I don’t think Porch really has any other option at this point. You either make it right with the customers you have or you won’t have a company any longer or anyone using the product. It cost more to get a new customer than to retain the ones you already have. Problem Solvers: Porch started out very strong in this category. When I was first hired Porch was really about solving the problems that homeowners faced when hiring a professional. As time went on they shifted direction so many times that by the time I got let go Porch was no different than Angieslist or Home Advisor. Just another lead generation company with no way to stand out in the industry. Even with their Guarantee program it was a complete joke. I myself would not even trust hiring a Guarantee professional on the Porch.com network. I think Porch is still trying to find its place and figure out ways to stand out compared to its competitors. Transparent: This specific value should just be removed from the Porch.com company values entirely. I am not even sure were to begin. Porch is absolutely NOT transparent. Sure, they give you basic statistics showing how well they are doing in certain categories at the all hands company meeting but aside from that they do not show the bad or ugly or what needs to be improved. Porch can continue to say it until their faces are blue that they are being transparent but until they start acting like it people and employees will not have trust. Aside from not being transparent about how the company is performing or doing there is no transparency in your actual role. Everyday you walk into work wondering if that day will be your last or if one of your friends will be let go. Its a horrible feeling and affects productivity. I was “let go” and I had no idea it was coming. It was a normal day and I continued my work like I always did. I was then pulled aside by my manager into a room and was told “unfortunately, today is your last day” when I asked for feedback none was given. I understand letting someone go based on poor performance but when you have no idea something is wrong - that is not transparency. Most sales reps would be given a performance improvement plan to help get them back on track. This was implemented for the Customer Success Team as well but barely utilized. Instead you were just fired. Ambitious: This is a value of the past. When I first started 2.5 years ago each person that worked at Porch had ambition. Times were exciting and Porch was really trying to make an impact and shake up the industry. Now, you walk into Porch and you do not feel the same vibes or atmosphere. In fact, I bet if you asked, two thirds of that company would say they are looking for a way out if not already searching for a new job. Its a place for them to make money in the meantime and hold them over until they can find something better. I am truly surprised Porch has even made it this far. I would assume the smartest move would be an acquisition by Lowes at this point. Either way, if you are looking for a company that still has their excitement and has employees that really believe in the future of where they are working this is not the place for you. Aside from company values another huge con is the product. Although it has made great improvements over the last year and it was great to see the growth, there is still a long way to go before Porch starts making profit. Middle management needs more of a backbone for their team and leadership needs to be more involved with what is actually going on. CEO: He is really great at selling you an idea and getting buyin from everyone. You will feel like you are truly a part of something and its easy to trust him in regards to his plans. This is a con because the follow through rarely happens. You are sold on the idea and then reality sets in and 2.5 years go by and no progress has actually been made. Overall, I will forever be grateful for my time at Porch, the people I have met and the things I learned along the way. I hope they stick true to what they set out to accomplish and get back to why they started in the first place. Hopefully with all the feedback they are getting they can start valuing their employees and implement change for the positive.