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Prodigy IT Solutions

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Prodigy IT Solutions Reviews

3.8

67% would recommend to a friend

(12 total reviews)

63% positive business outlook

Reviews by job title

12 reviews
2.0
13 Mar 2019

Presentable at first but best to avoid

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly staff. Presentable work place. Home working opportunities if you don't mind a camera spying on you!

Cons

Extremely inexperienced, arrogant, immature and condescending management that strut-in at leisure and lock themselves away. Long variable hours, inflexible holiday cover system, non-competitive pay locally. Lots of other office-based companies in the Dorset / Hampshire area that have better staff retention for good reason. It was soon clear to me that a long line of employees had up and left prior to my joining of the company and that the business were struggling to find good staff to replace them. Office location is hardly lively and is very inaccessible

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Prodigy IT Solutions Response
5y
These bad reviews have recently come to our attention. We have reason to believe these reviews are all from the same former employee. It seems very coincidental that these reviews are left every time we advertise for a new position. I’m glad to hear the person enjoyed the team and found the workplace presentable. It is true that many years ago when we first introduced working from home opportunities that we used webcams for a few months. However, to suggest it was to spy on employees is simply incorrect. In the beginning, we were concerned about how it would impact the team togetherness and whether those working from home would feel detached, so it was actually a member of the team that suggested having two-way cameras between the office and those working from home with a large screen in the main service desk room. It was discussed during our company meeting and it was agreed as a team it was a good idea. However, after a couple of months, we asked for feedback and the consensus from those working from home was that it felt awkward having the cameras in their home. As a result, we ditched the two-way camera system immediately and have not used it since. Some of the comments are simply not true. Speaking as the Managing Director I am proud that the first person I employed in 2005 is still with us today, and I would like to think I have gained some experience over the last 17 years since starting the company. However, I am not perfect and think it is important to keep learning. Arrogance and strutting in at leisure is not something I ever heard or recognised in the past, if anything I think we might be guilty of being too far the other way. Our former offices were in the middle of a field, some people loved it the location, but I understand it was a bit rural for some, especially for some of the younger members of the team. It offered plenty of parking and the landowner also owned an ISP which gave us an opportunity for a superb internet connection, which as an IT company was an attractive part of having the office. I am pleased to say we are now in new modern offices that have been built with the team and company in mind. Whilst we might not be a perfect employer, we do try to look after our team, and I believe we do more than most. Some of the things we provide include: - Working from home opportunities - Company vehicles - 32 days holiday as standard - Regular appraisals - Regular staff outing - Half-day Fridays for those that are office-based - Like the queen, everyone has two birthdays. - Modern offices with Xbox’s, Sonos system & Smart equipment - Regular team meetings to talk openly about the business, problems & progression - Opportunity for Training including regular training days (both soft skill & certified based) - Dedicated kitchen and staff area - We won BEST PLACE TO WORK within our area & came runner-up the following year If anyone reading this would like to discuss the review further, I would welcome a conversation. Equally, I am confident that I could randomly pick out any employee or client and that the feedback would be positive. Unfortunately, Glassdoor do not vet whether the person leaving the review is genuine. It would be good if people were verified using some sort of formal identification, or had employment verified by HMRC.
1.0
30 Mar 2019

The decline of something good

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Where the office is based has a lovely sun rise. Met some very good guys and had some proper good laughs.

Cons

*Its in the middle of the sticks. *The management dont care about you. * pay you as little as possible and squeeze as much out of you as they can for no appreciation. * The customers are rude and management dont have your back.

avatar
Prodigy IT Solutions Response
5y
These bad reviews have recently come to our attention. We have reason to believe these reviews are all from the same former employee. It seems very coincidental that these reviews are left every time we advertise for a new position. This person is certainly correct, in that the team are the backbone of the company. Whether it is during the regular appraisals, open forum meetings, the suggestion box or simply as/when, we truly value feedback, as this feedback helps shape the business moving. Overall, our clients are amazing, and they continue to recommend us on a regular basis. Obviously, every business suffers from a difficult client or everyone can have a bad day. In most cases, I find it is the way our team approaches the client/situation that determines the client’s response. We are lucky that the current team are amazing with clients and as such we get individual positive feedback many times a week. I’m glad this person liked the sunrise, obviously being the middle of the sticks has its pros and con. The new office is more central with Lidl being less than a 10-minute walk. Unfortunately, Glassdoor do not vet whether the person leaving the review is genuine. It would be good if people were verified using some sort of formal identification, or had employment verified by HMRC.
1.0
14 Mar 2019

Stop gap

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some nice knowledgeable chaps there that would progress far in a company with better training

Cons

Used as a stop gap until a better company closer to Bournemouth was recruiting, The rumours on the IT scene in the area are true about this place sadly

avatar
Prodigy IT Solutions Response
5y
These bad reviews have recently come to our attention. We have reason to believe these reviews are all from the same former employee. It seems very coincidental that these reviews are left every time we advertise for a new position. I’m glad that this person enjoyed working with the team and that they identified that we do provide training, this includes both soft and technical skills. We are continuously looking at ways to improve the training and engagement within the team. As such, we introduced set training days for those who are seeking certain qualifications. I fear that if we were only ever seen as a stop-gap that we were never going to be the right fit, and that this person saw the outlook as negative even before they started. Unfortunately, Glassdoor do not vet whether the person leaving the review is genuine. It would be good if people were verified using some sort of formal identification, or had employment verified by HMRC.
Viewing 1 - 3 of 12 Reviews

Glassdoor has 12 Prodigy IT Solutions reviews submitted anonymously by Prodigy IT Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Prodigy IT Solutions is right for you.