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      Prompt

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      Prompt Reviews

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      3.9

      75% would recommend to a friend

      (38 total reviews)
      avatar

      Brad Schiller

      75% approve of CEO

      75% positive business outlook

      Ratings by category

      4.4

      Diversity and inclusion

      4.3

      Senior management

      4.1

      Work/Life balance

      4.0

      Culture and values

      3.5

      Career opportunities

      3.4

      Compensation and benefits

      Prompt has an employee rating of 3.9 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Prompt employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

      Reviews by job title

      38 reviews
      1.0
      30 Jun 2021

      Going down hill - prospective coaches stay away

      Writing coach
      Recommend
      CEO approval
      Business outlook

      Pros

      -Decent pay per essay -Lots of work available June-January -Some flexibility

      Cons

      Working at prompt is not what it used to be. Management wants highly skilled and trained employees but doesn't provide the assurances and compensation to match. Used to be flexible, but now they don't want you to take more than two days off at a time (aka no more than a standard weekend!). They expect you to be *available* to work during these times, but no compensation if, for instance, there's no work to do. Time reading emails, responding to messages, updating your schedule, and paperwork are UNPAID, which is usually done during working hours at any other job Work expectations keep changing without proper communication. Coaches cannot keep up with all the changes. Online platforms and products are also constantly changing without much explanation. Prompt is growing rapidly, but it is clear they cannot keep up with the demand. It has the potential to be a great part-time job with happy employees, but there seem to be organization issues at the top. They might have many clients coming in, but I don't think this company will last long given the disorganization, constant technical issues, and questionable payment practices. Management used to be supportive when answering questions. Recently, they're rude and exasperated. Definitely signs of disorganization or other problems higher up.

      avatar
      Prompt Response
      4y
      Hi. Thanks for your response. I'm writing to clear up a few things. I'll start by saying – we're growing very quickly, as you've astutely pointed out. We're working hard to improve in many areas – from technology to communications to more support for our writing coaches. But, not everything can happen overnight. The rest of the team and I are here for you. We're dedicating all of our time to making everything run smoothly. You can reach out to us at any time – brad@prompt.com. Flexibility. We've never been a traditional 9 to 5 job. We're here to serve our student customers. They're doing the work on nights and weekends. And so are we. We promise to provide essay feedback within 48 hours (2 days). So, our coach policy doesn't allow for scheduling two or more days off in a row without requesting time off. You can request time off two or more weeks in advance. This allows us to set customer expectations and schedule students. Since we strive for a one-to-one relationship (each student works with one coach), we need to know our coach's schedules. Income guarantee. When we provided the option to transition to part-time W2 from 1099, we included an income guarantee ($18k or $9k – your choice based on the amount of work you desired). We did this to provide you with the confidence work will be available. If work isn't available, we'll make up the difference. But, we also know this is a variable job, but with working hour flexibility within the day and week. Most of our work requires assigning specific students to each coach. We expect our coaches to complete the assigned essays. We don't control when students submit essays as much as we'd like. So, sometimes many essays that are exclusive to you can come in one day with relatively few another day. Our systems work to level the demand some for you. But, we know it can never be perfect. Our goal is to work how students work. Compensation. We know there are some tasks coaches are increasingly doing (e.g., responding to student questions) that are not compensated directly by the current structure. We have been working out a plan to improve this part. Our goal is to always compensate our coaches for the time spent. If you had reached out, we would have let you know we've been thinking about this and requested your input. You can expect we'll announce something soon.
      1.0
      22 Aug 2022

      Underpaid and Overworked

      Writing coach
      Recommend
      CEO approval
      Business outlook

      Pros

      Fairly flexible remote schedule working with generally nice people.

      Cons

      Was looking to earn a few extra bucks in my downtime with this job. This company is about creating a facade of fair compensation and appreciation for its workers. They go out of their way to be very encouraging and open during the hiring process. After being hired, they give feedback on your feedback of students' work that is beyond nitpicky and so hyper-specific that it just isn't worth the time or energy. On average you are compensated $20 per feedback based on their estimated to complete, which is 48 minutes; however, without months of practice, it will take you far longer than 48 minutes. They give you a measly $100 bonus after your first 15 essays--not worth it. Additionally, they continue to give you feedback long after you've been hired, and honestly, it just isn't worth the time and effort, especially when I learned that students are paying $500 on average for Prompt's services, but I'm only getting paid $20 of that when I'm doing all of the work! They are taking advantage of English majors and honestly, it feels abusive. Also, you're mostly helping already-entitled, privileged students get into mostly elite schools, so the work you're doing just props up existing systemic inequalities. Don't work here if you value your time, talent, and dignity.

      avatar
      Prompt Response
      3y
      Hi. Brad here, Founder of Prompt. I'm sorry you feel this way. And our team would be happy to have a conversation with you about your concerns. I will respond to your misconceptions below to provide you and everyone reading your review with better context around how we operate. 1. We base our estimated editing time per document on time studies we conducted with experienced writing coaches. Many experienced writing coaches are 20-30% faster than the estimated editing time, and therefore, they are effectively earning at a higher rate. We know some coaches take longer than the estimate, but we coach each writing coach on how to become faster without sacrificing quality. If you're looking to improve your speed, please speak with your mentor. 2. We pay coaches for our training and evaluation process – even if a coach ultimately isn't hired. The $100 bonus after completing 15 paid essays is a reward. 3. Our coach pay is better than many tutoring positions. I would encourage you to look more into how we price our services. Our $500 product you reference is for unlimited coaching for the Common Application Essay. And a coach typically earns $150-200 for a Common Application Essay student – not the $20 you reference. Keep in mind that we make, we have considerable costs to pay – such as operating our business and obtaining customers. 4. We work with many thousands of students each year. Yes, many of these students are applying to highly-selective colleges where essays may be more important to admission. And yes, many students come from wealthier backgrounds. But we also believe that every student deserves to improve their writing skills and produce essays they are confident in. We offer free essay bootcamps and reviews to students on free and reduced lunch plans across hundreds of high schools. And we also work directly with many Title 1 schools. 5. All of our writing coaches are employees. And our customers have very specific needs, which often require us to provide written feedback within short time windows. We've structured our writing coach program to maximize coach flexibility while also meeting our customer needs. Thank you for reading our responses. And I hope you reach out to the Prompt team to discuss your concerns and clear up any misconceptions you may have.
      4.0
      27 Feb 2022

      Something Going On?

      College advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Have loved working here for several years. Great flexibility, fun work environment, and very rewarding to work with students.

      Cons

      Something strange happened in 21-22 application year. Lots of management overturn and what seemed to be a mass exit. It was very chaotic.

      avatar
      Prompt Response
      3y
      Hi. Brad here, Prompt's Founder/CEO. 2021-22 was a difficult year as we found ourselves at some points with more demand than writing coach capacity. We made significant improvements during 2021-22 and made even more for the 2022-23 college application season to provide more flexibility to our writing coaches while also clarifying what each writing coach needs to accomplish each day. We've also hired many more writing coaches, and our 2022-23 application season is going smoothly :)
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      Glassdoor has 54 Prompt reviews submitted anonymously by Prompt employees. Read employee reviews and ratings on Glassdoor to decide if Prompt is right for you.