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      ProtoCall Services

      Engaged employer

      ProtoCall Services Reviews

      3.2

      53% would recommend to a friend

      (156 total reviews)
      avatar

      Phil Evans, MBA

      70% approve of CEO

      61% positive business outlook

      Ratings by category

      3.7

      Diversity and inclusion

      3.6

      Culture and values

      3.6

      Career opportunities

      3.4

      Senior management

      3.4

      Compensation and benefits

      3.1

      Work/Life balance

      ProtoCall Services has an employee rating of 3.2 out of 5 stars, based on 156 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ProtoCall Services employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      156 reviews
      5.0
      10 Jan 2026

      A mental health company that’s growing and still tries to do right by its people

      Customer relations
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong medical and dental benefits Excellent mental health and EAP support Leadership understands crisis work firsthand Employees are treated as people, not numbers Supportive culture during life changes Meaningful work that directly supports people in need Solid 401k match and generous PTO accrual

      Cons

      Rapid growth can create growing pains Processes and systems evolve frequently High responsibility even in non-clinical roles Emotionally demanding field overall

      avatar
      ProtoCall Services Response
      6d
      The perspective of long-tenured employees carries deep value, especially as we continue to grow. Thank you for taking the time to share what has stood out to you over the years working at Protocall. We are glad your experience reflects our intention to treat people as people, not numbers. Thank you again for all that you continue to do to support our shared mission.
      5.0
      20 Nov 2025

      Incredibly Supportive- makes sense why they’re on the best workplace list

      Crisis and access specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      I love working for Protocall. Not only is the training top notch, but it has helped me in my real life. I’ve become more confident and assertive. I’ve learned so much about myself. The job development and the different teams are just a1. They care about you as an employee and there is room for me to be human here. The flexibility (if you’re good at coordinating your own logistics) is amazing. I can get shifts covered when I can’t come in, I can pick them up virtually whenever I want more. Our consultation makes us stronger and we all have great diverse attributes to bring to the table.

      Cons

      Sometimes I stay later than I want to because I’m on a call. Not even a complaint tho bc I get overtime lol

      avatar
      ProtoCall Services Response
      4mo
      Thank you for your review. We are glad to hear that we supported your growth and that you found our training meaningful and impactful. We appreciate you taking the time to share your experience.
      Viewing 1 - 3 of 156 Reviews
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      ReviewsProtoCall Services reviews

      Glassdoor has 157 ProtoCall Services reviews submitted anonymously by ProtoCall Services employees. Read employee reviews and ratings on Glassdoor to decide if ProtoCall Services is right for you.