Provident Financial Reviews

Updated 13 May 2021

To filter reviews, or .
2.4
23%
Recommend to a Friend
13%
Approve of CEO
Provident Financial CEO Peter Crook
Peter Crook
27 Ratings
Pros
  • "Flexible working, on site gym, good canteen and a good salary(in 6 reviews)

  • "potential to growth, robust processes, good people(in 5 reviews)

  • Cons
  • "Zero care for staff & absolutely no work life balance(in 3 reviews)

  • "Managers often contradict the key behaviours and culture they are promoting / 'preaching'(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 10 years

      Redundant

      13 May 2021 - Customer Service Representative in Wolverhampton, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary plus bonus and expenses

      Cons

      Long hours ,pressure,and unrealistic targets

      Continue reading
      Be the first to find this review helpful
    2. 1.0
      Former Employee, more than 3 years

      LOL

      31 Mar 2021 - Customer Experience Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Initial salary was good however due to pandemic and poor business motto salary was reduced by 6k

      Cons

      Where do I start. Quite possibly the worst job I’ve ever had and I used to work in Primark. They sell you a dream about how the company is for the customer but this company is single handily putting customers in debt. Your nothing more than a loan shark. Unrealistic targets are put on you to collect money from people living on the breadline. If you don’t hit your target management makes you feel awful too much pressure. Encouraged to sell loans to customers who are clearly vulnerable just to hit targets. Can’t recall how many customers I’ve seen cry due to being in so much debt makes you really evaluate life. Micro management makes you feel as though you are being watched even though you are field based. Non stop calls from managers asking you to do a million and 1 things. Pointless 1 to 1 meetings far from your patch.

      Continue reading
      Be the first to find this review helpful
    3. 2.0
      Current Employee, more than 5 years

      Closed

      11 May 2021 - Business Development Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They are no longer open

      Cons

      They have left the country

      Be the first to find this review helpful
    4. 4.0
      Current Employee, more than 3 years

      Great place to work - be open minded

      14 Apr 2021 - Talent Acquisition Consultant in Bradford, Yorkshire and the Humber, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great working culture, encouraged development opportunities internally, good values, competitive salaries, great pension scheme

      Cons

      Limited free parking spaces, some benefits not available to staff less then manager level

      Be the first to find this review helpful
    5. 2.0
      Former Employee, more than 3 years

      Bad management throughout

      14 Apr 2021 - Platform Engineer in Leeds, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people are the best part about provident, you will make friends at work

      Cons

      The management is self serving, look out for their friends and hold grudges/petty. The compensation is also pretty terrible if you're starting from the bottom.

      Continue reading
      Be the first to find this review helpful
    6. 3.0
      Current Employee

      Home Credit

      26 Jan 2021 - Manager in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary and rewards package

      Cons

      Poor work-life balance along with some managers stuck in the past in relation to management methods.

      Be the first to find this review helpful
    7. 3.0
      Former Employee

      ok

      23 Jan 2021 - Administrative Assistant in Bradford, Yorkshire and the Humber, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      nice people, work hours not too bad

      Cons

      none that i can think of

      Be the first to find this review helpful
    8. 1.0
      Former Employee

      avoid provident

      3 Mar 2021 - Customer Representative in Worcester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      remote working . bonus is good

      Cons

      management was awful . work life balance is terrible

      Be the first to find this review helpful
    9. 1.0
      Former Employee, more than 3 years

      No coherent strategy, no leadership, no hope.

      2 Nov 2020 - Customer Experience Manager in Wigan, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get paid, that's it.

      Cons

      I have never worked anywhere where the culture revolves around pushing people into wrong behaviours, a total lack of trust from anyone in a management role. At field level contrasting and conflicting instructions which creates needless noise and a distraction from core activity.

      Continue reading
      1 person found this review helpful
    10. 4.0
      Former Employee

      Good company

      18 Oct 2020 - Customer Service in Wellingborough, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great salary and flexible working

      Cons

      Management not so good and unachievable targets

      Continue reading
      Be the first to find this review helpful
    Viewing 1 - 10 of 86 Reviews

    Popular Careers with Provident Financial Job Seekers

    Customer Experience Manager
    Learn About the Job
    JobsSalariesInterviews
    Business Development Manager
    Learn About the Job

    Work at Provident Financial? Share Your Experiences

    Provident Financial logo
    or