Provident Financial Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Provident Financial Reviews

Updated 13 April 2018
51 reviews

Filter

Filter

Full-timePart-time

2.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Provident Financial CEO Peter Crook
Peter Crook
18 Ratings

51 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Obvious the senior management looking for quick buck then sell off company (in 3 reviews)

More Pros and Cons

  1. "Customer Experience Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Provident Financial full-time

    Pros

    Provident financial look after all their staff. Brilliant pay. There is a lot of support (if needed).
    Many chances for promotion, payrises, bonuses.
    I personally enjoy my role collecting and issuing credit.

    Cons

    Only con is sales targets, but as of the start of July 2017, sales targets are being removed.


  2. "Head of QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of QA in Bradford, Yorkshire and the Humber, England
    Former Employee - Head of QA in Bradford, Yorkshire and the Humber, England

    I worked at Provident Financial full-time (More than 3 years)

    Pros

    good people, good team values

    Cons

    Poor Leadership, micro management, blinkered

  3. "Customer experience manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time

    Pros

    The people and customers !

    Cons

    No appreciation for hard working CEMS . No acknowledgement of previous self employed achievements. No customer loyalty due to constantly changing work force. No praise for doing well, only criticism for failing(even when its the company's fault.

    Advice to Management

    Show more appreciation to your staff and stop expecting people to risk their lifes driving in severe weather conditions!


  4. "A shadow of its former self"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Manager in Sheffield, England
    Former Employee - Development Manager in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time (More than 10 years)

    Pros

    Great camaraderie amongst staff. Flexible working hours. Good salary for job

    Cons

    Phone is always on so you never get away from the job. Poor work life balance. Stress levels can be very high

    Advice to Management

    Look after your staff-they are your best and only asset


  5. Helpful (1)

    "Making staff redundant without regard to the cost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Bradford, Yorkshire and the Humber, England
    Current Employee - Senior Software Developer in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Provident Financial full-time (More than a year)

    Pros

    Good benefits particularly the pension. Good middle management

    Cons

    Short-sighted policies. A number of invaluable members of staff, particularly testers are being made redundant without regard to the knowledge which is leaving the firm. Culture once great is being eroded but new Senior management.

    Advice to Management

    Value your permanent members of staff. Savings need to be made, but it should be done in a smart way.


  6. "Some great people - treat them properly!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Provident Financial full-time

    Pros

    Some great passionate people (though many have now gone)
    Used to have clear vision and leadership
    Benefits getting better (head office better than field)
    Flexibility (some areas better than others)

    Cons

    Trap door culture - people disappear all the time without explanation
    Face fits organisation - promotions/moves done under wraps without fair process
    No diversity in leadership team results in decisions being made that aren't necessarily thought through or right for business - nobody dares to question for fear of consequence - real blame culture
    No people focus - clearly just a number - no support, development etc.
    No long term thinking - constant fire fighting everywhere

    Advice to Management

    Focus on your people as well as your customers - listen to them before you lose more.


  7. "Leave a lot to be desired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Provident Financial full-time (More than a year)

    Pros

    Nice building
    Located close to shops
    Reasonable salary

    Cons

    Poorly structured and managed
    No real progression, just extra work under the guise of "opportunity" with no extra pay or recognition

    Advice to Management

    Develop your staff

  8. "Short Term for Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Bradford, Yorkshire and the Humber, England
    Former Employee - IT Analyst in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time (More than 3 years)

    Pros

    On site gym
    Close to home
    Halal canteen
    Pray room

    Cons

    Lack of progression as I was there 3 years
    Management had changed in the last year which I was in which made it the whole IT department hard to work with as it became like a call centre and no motivation or structure within the departments
    Towards the last few months the company was losing a lot of money hence I left

    Advice to Management

    Listen to your staff and action what you say you will


  9. "STAY AWAY DO YOURSELF A FAVOUR."

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - CEM in Bristol, England
    Current Employee - CEM in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Provident Financial full-time (Less than a year)

    Pros

    Money for Petrol even with a months delay.

    Cons

    You work 45 - 50 hours contracted 37.
    They change the requirements all the time trying to maximise sales.
    They are LIERS in everything else.
    MANAGER?YOU WISH.
    Basically, you are a glorified taxi driver - postman.
    The moment you start working forget all your training.
    The reality of bullying, spying and aggressive management hits you in the face.

    Advice to Management

    Never felt so used and drained and tired in my life.


  10. "Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Provident Financial full-time

    Pros

    Customer orientated with variety in work

    Cons

    Lack of direction
    consistent changes
    lack of vision
    disconnected with customers


Showing 51 of 52 reviews
Reset Filters