Provident Financial Reviews | Glassdoor.co.uk

Provident Financial Reviews

Updated 8 June 2018
55 reviews

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2.2
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Provident Financial CEO Peter Crook
Peter Crook
19 Ratings

55 Employee Reviews

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Pros
  • "Flexible working, on site gym, good canteen and a good salary" (in 4 reviews)

  • "Lots of new technology being introduced" (in 3 reviews)

Cons
  • "No appreciation for the extra time given over and above the contracted hours, it had just become expected" (in 3 reviews)

  • "Obvious the senior management looking for quick buck then sell off company" (in 3 reviews)

More Pros and Cons

  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provident in Dartford, England
    Former Employee - Provident in Dartford, England
    Recommends
    Positive Outlook

    I worked at Provident Financial full-time (More than 8 years)

    Pros

    Provident was always there to support you in your time of need

    Cons

    Can't find fault with provident Financial

    Advice to Management

    Keep going you're doing a great job


  2. Helpful (2)

    "Never ever work of this unprofessional illiterate people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CEM in London, England
    Former Employee - CEM in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time (Less than a year)

    Pros

    Nothing is PRO salary was basic 27 k now changed to 23k

    Cons

    Micro Management, bullying, harassment, no support from the higher management, overtime wont be paid, no appreciation for your hard work, mismanaged company, too many managers harassing you and calling you for the same thing ten times in a day.

    Advice to Management

    Learn to appreciate and trust the hardworking employees you have, you are making money because of them, managers are so unethical and bullying spend some money in giving them right training.

  3. "Head of QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of QA in Bradford, Yorkshire and the Humber, England
    Former Employee - Head of QA in Bradford, Yorkshire and the Humber, England

    I worked at Provident Financial full-time (More than 3 years)

    Pros

    good people, good team values

    Cons

    Poor Leadership, micro management, blinkered


  4. "Customer experience manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time

    Pros

    The people and customers !

    Cons

    No appreciation for hard working CEMS . No acknowledgement of previous self employed achievements. No customer loyalty due to constantly changing work force. No praise for doing well, only criticism for failing(even when its the company's fault.

    Advice to Management

    Show more appreciation to your staff and stop expecting people to risk their lifes driving in severe weather conditions!


  5. "A shadow of its former self"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Manager in Sheffield, England
    Former Employee - Development Manager in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time (More than 10 years)

    Pros

    Great camaraderie amongst staff. Flexible working hours. Good salary for job

    Cons

    Phone is always on so you never get away from the job. Poor work life balance. Stress levels can be very high

    Advice to Management

    Look after your staff-they are your best and only asset


  6. "Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - L&D Specialist in Bradford, Yorkshire and the Humber, England
    Current Employee - L&D Specialist in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Provident Financial full-time (More than a year)

    Pros

    Gym, building close to train station, 45% discount on train

    Cons

    Lack of strategy and vision. Poor infrastructure, poor change governance, poor planning and organisation

    Advice to Management

    Create robust change management policies.


  7. Helpful (1)

    "Making staff redundant without regard to the cost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Bradford, Yorkshire and the Humber, England
    Current Employee - Senior Software Developer in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Provident Financial full-time (More than a year)

    Pros

    Good benefits particularly the pension. Good middle management

    Cons

    Short-sighted policies. A number of invaluable members of staff, particularly testers are being made redundant without regard to the knowledge which is leaving the firm. Culture once great is being eroded but new Senior management.

    Advice to Management

    Value your permanent members of staff. Savings need to be made, but it should be done in a smart way.

  8. "Some great people - treat them properly!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Provident Financial full-time

    Pros

    Some great passionate people (though many have now gone)
    Used to have clear vision and leadership
    Benefits getting better (head office better than field)
    Flexibility (some areas better than others)

    Cons

    Trap door culture - people disappear all the time without explanation
    Face fits organisation - promotions/moves done under wraps without fair process
    No diversity in leadership team results in decisions being made that aren't necessarily thought through or right for business - nobody dares to question for fear of consequence - real blame culture
    No people focus - clearly just a number - no support, development etc.
    No long term thinking - constant fire fighting everywhere

    Advice to Management

    Focus on your people as well as your customers - listen to them before you lose more.


  9. "Leave a lot to be desired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Provident Financial full-time (More than a year)

    Pros

    Nice building
    Located close to shops
    Reasonable salary

    Cons

    Poorly structured and managed
    No real progression, just extra work under the guise of "opportunity" with no extra pay or recognition

    Advice to Management

    Develop your staff


  10. Helpful (1)

    "This company is absolutely vile. Both customers and potential new employees need to avoid it like the plague."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Manager in Birmingham, England
    Former Employee - Customer Experience Manager in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Provident Financial full-time (Less than a year)

    Pros

    There are no Pros for being with this company. Please be cautions when applying for home credit or employment. Do your research, there are better companies available who offer home credit and also take care of their staff.

    Cons

    Everything. By far this has to be the worst company I have ever worked for. The way they disrespect their customers is disgusting.

    Advice to Management

    Start respecting your customers and your employees


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