Provident Financial Reviews | Glassdoor.co.uk

Provident Financial Reviews

Updated 1 November 2018
59 reviews

Filter

Filter


2.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Provident Financial CEO Peter Crook
Peter Crook
22 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Flexible working, on site gym, good canteen and a good salary" (in 4 reviews)

  • "The only Pro left at Provident is a good salary" (in 3 reviews)

Cons
  • "Forced to work unnecessary Saturday shifts and late nights" (in 3 reviews)

  • "No appreciation for the extra time given over and above the contracted hours, it had just become expected" (in 3 reviews)

More Pros and Cons

  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provident in Dartford, England
    Former Employee - Provident in Dartford, England
    Recommends
    Positive Outlook

    I worked at Provident Financial full-time (More than 8 years)

    Pros

    Provident was always there to support you in your time of need

    Cons

    Can't find fault with provident Financial

    Advice to Management

    Keep going you're doing a great job


  2. Helpful (1)

    "Bad Times Ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CEM
    Current Employee - CEM
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Provident Financial full-time (More than 5 years)

    Pros

    Fuel allowance paid at 45p a mile

    Cons

    Everything, one minute they are saying your the manager of the area use your initiative the next your chastised for using your initiative. Poor micro management. Forced to work unnecessary Saturday shifts and late nights. BM rings you even when you’ve finished and expects you to answer. Emails that require replies whenever they feel like it. Request you to go 40 mile off patch for a 9am meeting and refuse to pay you mileage

    Advice to Management

    Sort it out or make the cuts you need to so you can take care of the actual hard working staff you have

  3. Helpful (1)

    "Vicious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in London, England
    Former Employee - Area Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time (More than 3 years)

    Pros

    The only Pro left at Provident is a good salary. Everything else has changed for the worse in the past 18 months.

    Cons

    Management is conflicted at all levels. Clear plans from above are in place to get rid of who they can before redundancies start in 2019, and this is resulting in shocking management and communication. With a pretence that FCA guidelines are being followed when really targets are still set to ensure the longevity of their total customer numbers.

    Advice to Management

    Your not safe and your burning bridges.


  4. "Complaints Handler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Complaint Handler in Bradford, Yorkshire and the Humber, England
    Current Employee - Senior Complaint Handler in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Provident Financial full-time (Less than a year)

    Pros

    Great company and friendly environment and people.

    Cons

    Employees not looked after and to demanding and pressuring

    Advice to Management

    Put a good training system in place, look after employees, set reasonable targets and try to keep your employees.


  5. "The company is a little lost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager in City of London, England
    Current Employee - Business Manager in City of London, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Provident Financial full-time (Less than a year)

    Pros

    Relatively flexible especially in regards to WFH etc

    Cons

    Still trying to sort itself out so new rules being brought in all over the place. VERY political

    Advice to Management

    It’s not all about the big cheese, middle management are a nightmare because they don’t feel important enough so they become iobsworths


  6. Helpful (5)

    "Never ever work of this unprofessional illiterate people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CEM in London, England
    Former Employee - CEM in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time (Less than a year)

    Pros

    Nothing is PRO salary was basic 27 k now changed to 23k

    Cons

    Micro Management, bullying, harassment, no support from the higher management, overtime wont be paid, no appreciation for your hard work, mismanaged company, too many managers harassing you and calling you for the same thing ten times in a day.

    Advice to Management

    Learn to appreciate and trust the hardworking employees you have, you are making money because of them, managers are so unethical and bullying spend some money in giving them right training.


  7. "Head of QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of QA in Bradford, Yorkshire and the Humber, England
    Former Employee - Head of QA in Bradford, Yorkshire and the Humber, England

    I worked at Provident Financial full-time (More than 3 years)

    Pros

    good people, good team values

    Cons

    Poor Leadership, micro management, blinkered

  8. "Customer experience manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time

    Pros

    The people and customers !

    Cons

    No appreciation for hard working CEMS . No acknowledgement of previous self employed achievements. No customer loyalty due to constantly changing work force. No praise for doing well, only criticism for failing(even when its the company's fault.

    Advice to Management

    Show more appreciation to your staff and stop expecting people to risk their lifes driving in severe weather conditions!


  9. Helpful (1)

    "A shadow of its former self"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Manager in Sheffield, England
    Former Employee - Development Manager in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time (More than 10 years)

    Pros

    Great camaraderie amongst staff. Flexible working hours. Good salary for job

    Cons

    Phone is always on so you never get away from the job. Poor work life balance. Stress levels can be very high

    Advice to Management

    Look after your staff-they are your best and only asset


  10. "Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - L&D Specialist in Bradford, Yorkshire and the Humber, England
    Current Employee - L&D Specialist in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Provident Financial full-time (More than a year)

    Pros

    Gym, building close to train station, 45% discount on train

    Cons

    Lack of strategy and vision. Poor infrastructure, poor change governance, poor planning and organisation

    Advice to Management

    Create robust change management policies.