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Provident Financial Reviews

Updated 14 May 2017
32 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Provident Financial CEO Peter Crook
Peter Crook
10 Ratings

32 Employee Reviews

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  1. "Good company to work for, progressive and not afraid to change the way we work to get the best results"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in London, England
    Current Employee - Business Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Provident Financial full-time (More than 3 years)

    Pros

    Great team, passionate about what we offer, friendly service, always trying to be the best. Overall great place to work.

    Cons

    Challenigng targets made difficult by current financial climate. FCA imposed changes difficult to manage and work through but this is no fault of the company.

    Advice to Management

    Keep it up!


  2. Helpful (1)

    "Area Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Belfast, Northern Ireland
    Current Employee - Area Manager in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook

    I have been working at Provident Financial full-time (More than 10 years)

    Pros

    The majority of your direct team or colleagues are a great bunch to work with. Pension scheme, PMI (for what it's worth), but you pay £500 per year towards it, SAYE but the return on your investment a few years ago was a lot better then than what it is now.

    Cons

    Their technology leaves a lot to be desired. Currently no clear direction on their plans for the future i.e. next year or the years to follow, so with the current rate of decline on customer numbers it leaves people wondering if the current changes are merely a cost effective way to downsize and wind up the business as we know it. Those that ask too many questions won't get to hang around too long.

    Advice to Management

    Promoting openess and honesty within the organisation would drive much needed respect towards senior management.


  3. "Basically good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development Manager in Aldershot, England
    Current Employee - Development Manager in Aldershot, England
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of training and personal development. Decent basic salary.

    Cons

    Long hours if line manager is not helpful - mine is! some late nights due to customer needs. No company car with my role just mileage allowance.

    Advice to Management

    More monitoring of working week adherance by branches.


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  5. Helpful (1)

    "Poor management, awful atmosphere, avoid like the plague"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Bradford, Yorkshire and the Humber, England
    Former Employee - Marketing Manager in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Provident Financial full-time (Less than a year)

    Pros

    Flexible working, on site gym, good canteen and a good salary

    Cons

    Where to start, career progression is a joke, everyone only cars about their department, back stabbing is rife and HR is a mess.

    Advice to Management

    Get proper employment procedures in place and make sure that everyone is pulling in the same direction


  6. Helpful (1)

    "Out of date business that doesn't value or reward its employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Former Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial (More than 3 years)

    Pros

    Cheap lunches. Nice coffee. Onsite parking for free (managers only though!)

    Cons

    Where to start....
    1) If only people spent as much time on doing their jobs and being productive as they do getting involved in politics etc.. this would be a great business. its not.

    2) Out of date systems and when they do invest in new technology its poorly thought through and typically reliant on ancient legacy systems to bolt on to.

    3) Desperately trying to make a success of online lending. Over 3 years in and Satsuma is failing miserably though.

    4) The business has an identity crisis and struggles to be comfortable admitting what it essentially is - a pay day lender. Instead they kid themselves they are a short term lender "there for their customers when others aren't" Are they a charity? No!

    5) Constant change at the top - always hiring and getting rid of senior people but never hiring the right senior people at the right time when they launch a new brand or business.

    6) Some great people work their but the legacy of people who have worked their for 20+ years who through no fault of their own are institutionalized to the Provident way and will always hold the business back as they lack any experience elsewhere.

    7) Change for the sake of change.

    Advice to Management

    Plan a strategy that works and then hire the right people before implementing it.


  7. "Underwriting Expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Underwriter in Bradford, Yorkshire and the Humber, England
    Former Employee - Senior Underwriter in Bradford, Yorkshire and the Humber, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Provident Financial full-time (More than a year)

    Pros

    By the book compliancy with FCA.
    Nice ethos and vision.
    HOF's very visible and present.

    Cons

    Heavy Politics and red tape
    Unlikely to make a difference, unlikely to be held in high regard when you do.

    Advice to Management

    Carry on with the style of direction and you will be set for a well established future


  8. "Good Company but......"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Current Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Recommends
    Positive Outlook

    I have been working at Provident Financial full-time (More than a year)

    Pros

    The company is friendly and all the staff try had to make you feel welcome. The reward structure is okay, and they seem to retain staff for a long period of time (most of the people on my team have been here 5+ years). Car lottery held every year where 100 employees are picked out of a hat to get free NCP parking, they do a lot for charity and the management is very good at organising nights out, team events etc.

    Cons

    A lot of fire fighting! the company has grown quickly and the technology is only just now being updated. There are still a lot of 'this is how we've always done it' mentality. The reward package could be better and if you're not one of the lucky people to win the car park lottery, you do have to pay for car parking at the NCP next door.


  9. Helpful (3)

    "Ruthless and unpleasant place to work unless if your mum or dad works here..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Current Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Provident Financial full-time (Less than a year)

    Pros

    Great salary but don't get too comfortable you may be sacked. Very high staff turnover Quite commutable from anywhere in Yorkshire or Lancashire.

    Cons

    Place brings a new meaning to the term family as it helps if your mum or dad works there! There's constant micro-managing and
    it's quite odd how you only speak to your team. No one smiles or even talk of the weather in the lift. Very disjointed organisation where you are in it for yourself.


  10. Helpful (1)

    "Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Current Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Provident Financial (More than a year)

    Pros

    People are great and easy to socialise with

    Canteen is okay but food needs to be swapped more often.

    Cons

    There are little progressions as the company often seek outside employment than train and progress their staff.

    Managers care more about their targets than employees who are actually achieving these targets. You get thank you today and tomorrow it is all forgotten.

    Advice to Management

    Train your staff, appreciate their effort


  11. "Development Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development Manager in Walthamstow, England
    Current Employee - Development Manager in Walthamstow, England
    Recommends
    Neutral Outlook

    I have been working at Provident Financial (More than 8 years)

    Pros

    Great team, Good products and great sale suport

    Cons

    There are no downsize in this company


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