Provident Financial Reviews

Updated 30 Jun 2020

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2.4
30%
Recommend to a Friend
19%
Approve of CEO
Provident Financial CEO Peter Crook
Peter Crook
25 Ratings
Pros
Cons
More Pros and Cons
  1. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Provident in Dartford, England
    Recommends
    Positive Outlook

    I worked at Provident Financial full-time for more than 8 years

    Pros

    Provident was always there to support you in your time of need

    Cons

    Can't find fault with provident Financial

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  2. "Crazy micro-managed"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Provident Financial full-time for less than a year

    Pros

    Some nice people In city center

    Cons

    Massively micro-managed No promotions for atleast 2 years in contract Management randomly listen in on calls Every support call has the same target time to finish it in, even if it's a difficult call

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  3. Helpful (1)

    "Avoid"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Recruiter in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time for more than a year

    Pros

    Some good people but most people now see it as a salary rather than long term career.

    Cons

    Don't want to hear ideas, management team spend too much time gossiping than supporting team, managers in overall HR function need training, pointless 1-2-1s nothing to do with YOUR development, micro-managed. People in senior roles who don't have a clue, no empathy with customers who are clearly struggling to make ends meet, where is their corporate responsibility and common human decency? There are better companies around who will value and appreciate you.

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  4. "Awful company to work for, Employees are not valued one bit"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Provident Financial full-time for more than a year

    Pros

    Competitive pay, Other than that I struggle to find any Pros!

    Cons

    Constant working hours, No flexibility at all & management dictate how you should treat your team. CEMs were not valued at all & the poor management flowed down from above to create a horrible working atmosphere.

  5. Helpful (1)

    "CEMs are not valued"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Manager in Worcester, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Provident Financial full-time for more than a year

    Pros

    Good prospects though heavily dependant on which branch you work in and management.

    Cons

    Some branch managers have been found guilty of bullying staff. Customers tend to be more valued than staff.

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  6. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - N/A in Bradford, Yorkshire and the Humber, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time for more than 5 years

    Pros

    People are approachable. There are a lot with long service who are happy to share their knowledge.

    Cons

    Too many changes in close succession which had led to uncertainty and has bred a challenging cultural environment

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  7. Helpful (1)

    "Its a shame"

    1.0
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Provident Financial full-time for more than 8 years

    Pros

    Good money for local work

    Cons

    Very long hours, lack of field support

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  8. Helpful (1)

    "Good company, good people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Support in Bradford, Yorkshire and the Humber, England
    Recommends
    No Opinion of CEO

    I worked at Provident Financial full-time for less than a year

    Pros

    I enjoyed the working environment, the teams I worked with were good fun and made me enjoy working there

    Cons

    Didn't feel much opportunity for progression

  9. "Operations"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Provident Financial full-time for more than 8 years

    Pros

    The people - I’ve never worked anywhere else like it for people constantly going the extra mile. Decent pay Great on-site facilities - parking, restaurant and gym

    Cons

    Need to plan better - stop trying to do so much in a short space of time. Lack of training investment

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  10. Helpful (1)

    "Clueless management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous 
    Doesn't Recommend
    Negative Outlook

    I worked at Provident Financial full-time for more than 8 years

    Pros

    On site gym, casual dress code

    Cons

    Everything, this company is going down the pan, they lie to everyone about how things are going, staff arent stupid though and are jumping ship. No options to improve, no training. It used to be a great place to work but has now turned into a horrible atmosphere with everyone on edge. I wouldn't recommend anyone to work here, you are wasting your time and frankly better positions and indeed companies are out there.

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Found 73 reviews