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Provident Financial Reviews

Updated 29 August 2017
39 reviews

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2.7
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Provident Financial CEO Peter Crook
Peter Crook
10 Ratings

39 Employee Reviews

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  1. "Customer Experience Manager roles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Aberdeen, Scotland
    Current Employee - Customer Experience Manager in Aberdeen, Scotland
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Provident Financial full-time (Less than a year)

    Pros

    Rate of pay, chance to make a difference in people's lives

    Cons

    poor hours, lack of work life/balance. disconnect between head office and field staff

    Advice to Management

    Stop passing the buck to field staff for issues that should have been corrected well before deployment of a new system


  2. Helpful (2)

    "Dont bother"

    StarStarStarStarStar
    Former Employee - Customer Experience Manager in Nottingham, England
    Former Employee - Customer Experience Manager in Nottingham, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Provident Financial full-time (Less than a year)

    Pros

    Lies about the role and if you have family issues including bereavement you will be forced to go through a humiliating explanation process that demeans you even more. They lie to get you on bored then treat you badly. New expanding process and technology doesn't work but blamed on employee and told they should sort it themselves yet when you do are told it was wrong! Now thats a pro ........

    Cons

    Con! See above i have never worked for such a disorderly company. Rubbish process from start to end including me paying £800 to train as my jurisdiction was 1 mile out. Horrific company don't bother applying

    Advice to Management

    Get rid of out of company management and try listening to staff when you have invested time and training rather than utter morons you employ at HR


  3. "Customer Experience Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Provident Financial full-time

    Pros

    Provident financial look after all their staff. Brilliant pay. There is a lot of support (if needed).
    Many chances for promotion, payrises, bonuses.
    I personally enjoy my role collecting and issuing credit.

    Cons

    Only con is sales targets, but as of the start of July 2017, sales targets are being removed.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "They want robots not people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager in Leeds, England
    Current Employee - Human Resources Manager in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Provident Financial full-time (More than 3 years)

    Pros

    The people in my department

    Cons

    Where to start..
    The business profit all comes from its home credit division but profit from that is plummeting as they desperately try and modernise this part of the business. They are making a mess of it though and want to have people who are "controlled" rather than individuals with talent and personality - what the business was built on.
    The Bradford head office is a nightmare environment of politics and differing agendas and old boys clubs.
    Im trying to get out and will finally just be relieved to hopefully soon be working in a normal business and one that is expanding and not at risk of going bust.

    Advice to Management

    Treat people how you would want to be treated yourself.


  6. "Do less, and do it better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Provident Financial full-time

    Pros

    At its heart, Provident has some great people. The company has some nice touches for its staff too - subsidised restaurant and on-line gym to name a couple.

    The working environment is good, and they are constantly looking for ways to improve the space and facilities.

    Cons

    The company is trying to do far too much far too quickly, and in doing so it's struggling to any of it particularly well. The new leadership has become an "old boys network" and seems to be more focused on talking the talk rather than walking the walk.

    Advice to Management

    Do less, and do it better. Change in an organisation is a good thing, but not when it's just change for change's sake.


  7. Helpful (1)

    "Terrible treatment of staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Bradford, Yorkshire and the Humber, England
    Former Employee - Project Manager in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Provident Financial (More than 3 years)

    Pros

    Some nice colleagues but other than that a truly dreadful environment to work in. The company care only about profit and not at all about their staff or customers.

    Cons

    Poor working environment, directors and manages bully staff, performance management is woeful, bad treatment of staff who are off sick or on compassionate leave. Do not work here if you are a nice person!

    Advice to Management

    Start treating your staff better and be more flexible in terms of bereavement issues. The way you treat people is pathetic and needs to change.


  8. Helpful (1)

    "Improvement needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Agent in Bradford, Yorkshire and the Humber, England
    Current Employee - Contact Center Agent in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Provident Financial part-time (More than a year)

    Pros

    Part time hours, get on with colleagues

    Cons

    No help with progression, unprofessional team leaders, favouritism, very busy call centre, wrap times must be kept to absolute minimum, no team spirit

    Advice to Management

    Please help colleagues to progress and discuss career plans at 121 meetings


  9. "Forward thinking............but......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Provident Financial full-time (More than 10 years)

    Pros

    Forward thinking company, investing a lot of money into the company, they have brought in new technology for new ventures within the various companies under its umbrella.

    Cons

    Forgot about the people doing the job, so focused on the new technology and what they hope it will bring, they have forgot about how to treat the people still there working. No appreciation for the extra time given over and above the contracted hours, it had just become expected.

    Advice to Management

    Don't forget your people, without them you having nothing. Treat them with the respect they deserve.


  10. Helpful (3)

    "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Belfast, Northern Ireland
    Current Employee - Area Manager in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook

    I have been working at Provident Financial full-time (More than 10 years)

    Pros

    The majority of your direct team or colleagues are a great bunch to work with. Pension scheme, PMI (for what it's worth), but you pay £500 per year towards it, SAYE but the return on your investment a few years ago was a lot better then than what it is now.

    Cons

    Their technology leaves a lot to be desired. Currently no clear direction on their plans for the future i.e. next year or the years to follow, so with the current rate of decline on customer numbers it leaves people wondering if the current changes are merely a cost effective way to downsize and wind up the business as we know it. Those that ask too many questions won't get to hang around too long.

    Advice to Management

    Promoting openess and honesty within the organisation would drive much needed respect towards senior management.


  11. "Good company to work for, progressive and not afraid to change the way we work to get the best results"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in London, England
    Current Employee - Business Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Provident Financial full-time (More than 3 years)

    Pros

    Great team, passionate about what we offer, friendly service, always trying to be the best. Overall great place to work.

    Cons

    Challenigng targets made difficult by current financial climate. FCA imposed changes difficult to manage and work through but this is no fault of the company.

    Advice to Management

    Keep it up!


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