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Provident Financial Reviews

Updated 12 November 2017
43 reviews

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2.4
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Provident Financial CEO Peter Crook
Peter Crook
13 Ratings

43 Employee Reviews

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  1. "Customer Experience Manager roles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Aberdeen, Scotland
    Current Employee - Customer Experience Manager in Aberdeen, Scotland
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Provident Financial full-time (Less than a year)

    Pros

    Rate of pay, chance to make a difference in people's lives

    Cons

    poor hours, lack of work life/balance. disconnect between head office and field staff

    Advice to Management

    Stop passing the buck to field staff for issues that should have been corrected well before deployment of a new system


  2. "Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Provident Financial full-time

    Pros

    Customer orientated with variety in work

    Cons

    Lack of direction
    consistent changes
    lack of vision
    disconnected with customers


  3. "Shocking Organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Former Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time (More than 3 years)

    Pros

    On-site gym
    Heavily discounted travel incentives
    Canteen
    Modern offices
    Relaxed dress code is a refreshing change
    Flexible working on certain departments.

    Cons

    Shocking culture. Company has failed to understand the demands required by it’s regulator.
    Small number of senior individuals wield too much power having been with the company too long.
    Senior people in roles they do not understand.
    Ruthless. People often disappear or do not come back from holidays.

    Advice to Management

    Clear out the dead wood and appoint some high quality executives who understand financial services and what the regulator expects.


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  5. "Company in decline"

    StarStarStarStarStar
    Former Employee - Customer Service Agent in Belfast, Northern Ireland
    Former Employee - Customer Service Agent in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time (More than 10 years)

    Pros

    Waiting to hear what incentives will be introduced next which invariably translates as ways to shaft the agents

    Cons

    Satsuma, moneybarn and vanquis obviously taking priority and hcc left floundering. Inexperienced individuals been given high ranking positions causing mayhem. Constant changes resulting in lower wages.

    Advice to Management

    Go back to basics. Put the "personal" back into the title. Treat customers and staff with the respect they deserve.


  6. Helpful (3)

    "Dont bother"

    StarStarStarStarStar
    Former Employee - Customer Experience Manager in Nottingham, England
    Former Employee - Customer Experience Manager in Nottingham, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Provident Financial full-time (Less than a year)

    Pros

    Lies about the role and if you have family issues including bereavement you will be forced to go through a humiliating explanation process that demeans you even more. They lie to get you on bored then treat you badly. New expanding process and technology doesn't work but blamed on employee and told they should sort it themselves yet when you do are told it was wrong! Now thats a pro ........

    Cons

    Con! See above i have never worked for such a disorderly company. Rubbish process from start to end including me paying £800 to train as my jurisdiction was 1 mile out. Horrific company don't bother applying

    Advice to Management

    Get rid of out of company management and try listening to staff when you have invested time and training rather than utter morons you employ at HR


  7. "Shame on you Provident"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Provident Financial full-time (More than 10 years)

    Pros

    Good pay , but only for management

    Cons

    Extra hours expected but unpaid , no loyalty from company, they have destroyed the customer relationship with the agent .
    Obvious the senior management looking for quick buck then sell off company

    Advice to Management

    Wise up


  8. "Customer Experience Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Provident Financial full-time

    Pros

    Provident financial look after all their staff. Brilliant pay. There is a lot of support (if needed).
    Many chances for promotion, payrises, bonuses.
    I personally enjoy my role collecting and issuing credit.

    Cons

    Only con is sales targets, but as of the start of July 2017, sales targets are being removed.


  9. Helpful (2)

    "They want robots not people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager in Leeds, England
    Current Employee - Human Resources Manager in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Provident Financial full-time (More than 3 years)

    Pros

    The people in my department

    Cons

    Where to start..
    The business profit all comes from its home credit division but profit from that is plummeting as they desperately try and modernise this part of the business. They are making a mess of it though and want to have people who are "controlled" rather than individuals with talent and personality - what the business was built on.
    The Bradford head office is a nightmare environment of politics and differing agendas and old boys clubs.
    Im trying to get out and will finally just be relieved to hopefully soon be working in a normal business and one that is expanding and not at risk of going bust.

    Advice to Management

    Treat people how you would want to be treated yourself.


  10. "Do less, and do it better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Provident Financial full-time

    Pros

    At its heart, Provident has some great people. The company has some nice touches for its staff too - subsidised restaurant and on-line gym to name a couple.

    The working environment is good, and they are constantly looking for ways to improve the space and facilities.

    Cons

    The company is trying to do far too much far too quickly, and in doing so it's struggling to any of it particularly well. The new leadership has become an "old boys network" and seems to be more focused on talking the talk rather than walking the walk.

    Advice to Management

    Do less, and do it better. Change in an organisation is a good thing, but not when it's just change for change's sake.


  11. Helpful (1)

    "Terrible treatment of staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Bradford, Yorkshire and the Humber, England
    Former Employee - Project Manager in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Provident Financial (More than 3 years)

    Pros

    Some nice colleagues but other than that a truly dreadful environment to work in. The company care only about profit and not at all about their staff or customers.

    Cons

    Poor working environment, directors and manages bully staff, performance management is woeful, bad treatment of staff who are off sick or on compassionate leave. Do not work here if you are a nice person!

    Advice to Management

    Start treating your staff better and be more flexible in terms of bereavement issues. The way you treat people is pathetic and needs to change.


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