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      Quest Software

      Engaged employer

      Quest Software Reviews

      3.3

      58% would recommend to a friend

      (1,222 total reviews)
      avatar

      Tim Page

      54% approve of CEO

      51% positive business outlook

      Ratings by category

      3.8

      Diversity and inclusion

      3.7

      Work/Life balance

      3.2

      Culture and values

      3.2

      Compensation and benefits

      2.9

      Career opportunities

      2.8

      Senior management

      Quest Software has an employee rating of 3.3 out of 5 stars, based on 1,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quest Software employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      1K reviews
      2.0
      10 Apr 2019

      Sales

      Account director
      Recommend
      CEO approval
      Business outlook

      Pros

      Good product range. Good colleagues. Good reputation.

      Cons

      Terrible internal processes for booking orders to earning commission. Concentrated firmly on EBITDA and not the comp plan, so difficult for a seller to earn big. Poor policies around territory alignment and splits for multi-region deals. Poor IT.

      1.0
      13 Sept 2021

      A mess, avoid

      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good people locally, recognised brand name.

      Cons

      operates as 4 separate brands, no collaboration between them. In fact, competition seems to be encouraged. No investment in new products or new features, seem to be selling the same old stuff and relying on compliance audits. Don't seem to care about solving a customer's problem.

      2.0
      15 Apr 2021

      Best years of my life

      Senior technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      I worked at Quest between 2001 - 2016, when I got made redundant. These 15 years where the best working years of my life as I worked with people, that went on to be friends outside of working for the company. When there was issues, you communicated it to management and if management found issues they did the same to their staff. For me personally, there was a few times that management insisted that I took time off and did it on a quarterly basis as they felt I was getting burnt out otherwise. It was and still is the best paid job that I ever had in my working career.

      Cons

      For the most part when the current owners took over in 2016 and began the gradual process of moving the support for European Customers to India, due to the cost of the support staff they were having to pay in Europe, specifically in the UK. Many customers after being made redundant became friends on social media platforms and they tell me that the support service was never the same again and that they are having to regularly chase the support engineers to escalate the issues in a timely manner to the development teams to get resolution to their issues.

      avatar
      Quest Software Response
      5y
      Thank you for taking the time to leave a review during what is surely a tumultuous time in your career. The changes in our Support team were necessary for a number of reasons. While not everything has been smooth during the transition, our customer satisfaction scores have remained high throughout the shift and that speaks volumes to us about the success of this change. Good luck in your next role. Best regards, LuAnn CHRO
      Viewing 1 - 3 of 1,222 Reviews
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      ReviewsQuest Software reviews

      Glassdoor has 1,281 Quest Software reviews submitted anonymously by Quest Software employees. Read employee reviews and ratings on Glassdoor to decide if Quest Software is right for you.