Rayburn Tours Reviews

- Great facilities. The building is less than 10 years old, and is clean and bright. The building offers aircon, toilets, showers, drink making facilities (hot water boiler, tea, coffee, milk) and a kitchen with microwaves, toaster, fridges. There are also bicycle racks. - Flexibility. There is a flexi banding system for working hours, which is great and there is flexibility for time out for appointments or tweaks to make public transport work. - Progression. The company likes to promote from within and recognises talent, in some cases, creating positions to suit an individual. The managers and Directors help to nurture staff development and there is regular contact via the appraisal system. I have personally gone through many changes in my role and progressed/grown with the company over the years. - Amazing people. The recruitment process is very focused on getting the right skill set but also the fit within teams. The staff here are very personable and fun as well as being hardworking. With a shared passion in languages and travel, it's never dull! There are often fun social/charity events in and out of the office, with chance to socialise and interact with other departments. - Engaged Directors. The Directors are massively invested in making the company the best it can be and they are always open to suggestions for improvement. They always say they have an open door policy, and they actually mean it! - Ethics. The company have a good moral compass and decisions concerning the client base and problems are always thought of with the bigger picture in mind...what is the right thing to do and what will bring client retention.

I have been at Rayburn Tours for a little over 4 years now and without a doubt I love my job. A huge part of this is down to the people I work with and for, as well as the lovely working environment that we are provided with. We all work hard at Rayburn Tours, but it is not all work and no play for staff. Within individual teams and across the company as a whole we have socials, Friday treats, mid-week quizzes, lunches, team awards, celebrations and charity events. The office is always clean, tidy and a pleasant place to work in. When it comes to facilities we have everything we need to do our jobs as well as kitchen space with fridges, microwaves and toaster. All the tea, coffee, sugar and milk is provided by the company as well. The flexible bands for working hours is a great benefit too. It allows us all to work hours that suit our lifestyle and commitments each week. For people that have particular circumstances further flexibility has been organised and again there is flexibility for when staff have appointments etc. Having an hour for lunch is a definite plus too! Customer satisfaction is key at Rayburn Tours and we all strive to give all our clients 5 star service every single time - an ethos that comes from the top. Our customer feedback reflects this and we are all proud of our customer service ratings which continue to be high across all departments. We have grown as a company quite considerably over the last few years which has been great to see and it has allowed people within the company to progress internally. Personally, I have been very lucky to have been promoted within the company and have had some fantastic support from colleagues, managers and directors as my career at Rayburn Tours has developed. The directors’ open-door policy is great and they are always willing to listen, advise and offer support or a pep talk as needed for any member of staff. They are also receptive to feedback and open to suggestions for improvement. It is obvious that they care about their staff, customers and the business.