Despite hearing a very favorable pitch on Reachdesk, and the good prospects to grow and nurture accounts, it became apparent quickly that the business focus was simply bring in revenue at any cost. This focus came at the detriment of building long-term relationships with clients. Clients were signed up and oversold and many contracts were sold with hefty discounts, devaluing services and making CS and AM’s jobs impossible at times to hold onto ARR. There were/are huge churn issues (millions) mostly because there is no robust onboarding/adoption plan post-sale. AE’s are allowed to hold onto accounts 6 months post-sale, but clients are usually abandoned with no consistent interactions or a solid plan to use what they've bought. The working hours were appalling leading to zero work-life balance when trying to save dead accounts. By the time AM’s were introduced, it was often too late. The above strategic decision meant 19% of the business got laid off. Good hard working people were let down by the awful decision-making of senior leadership. Speaking as someone who did get laid-off, I am not offended to be considered a “low performer” of this company. Reviews like the one below remind me that getting laid-off by this company is the best thing to happen to me. Despite many people having their lives turned upside down because of the lay-offs, the reaction of the business is to point the finger. Note that those who do leave for whatever reason are often mocked or spoken about badly. I have been witness to this toxic behavior. If you are ever thinking about working here, see the person below this review in context with everything else written around it - tells you everything you need to know.
