Regus Reviews | Glassdoor.co.uk

Regus Reviews

Updated 22 April 2019
1,461 reviews

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2.7
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
769 Ratings

Employee Reviews

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Pros
  • "There is a clear work/life balance" (in 53 reviews)

  • "The work environment is team oriented and everyone is willing to help each other out" (in 75 reviews)

Cons
  • "Not enough support from upper management" (in 95 reviews)

  • "Rules often create barriers to providing great customer service" (in 59 reviews)

More Pros and Cons

  1. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Regus full-time (Less than a year)

    Pros

    Amazing place to work

    Cons

    No cons I can think of

    Advice to Management

    Continue the great work


  2. "Still Learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Edinburgh, Scotland
    Current Employee - AREA SALES MANAGER in Edinburgh, Scotland
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Regus full-time (More than 3 years)

    Pros

    Flexible working and autonomy. Working pattern and team spirit. Common goals, and targets.

    Cons

    No many benifits and change is constant but if you can handle this then you will fit in well.

    Advice to Management

    There is a lot of ambiguity and fairness and clarity are lacking. Rule and processes do not fit purpose. It takes too long for processes to be followed and not enough stratigic auditing goes on in order to ensure follow through. Overseas teams processes are not well connected and lack of responsibility means delays and customer complaints.

  3. Helpful (3)

    "Disgraceful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time

    Pros

    The doors open...some passionate staff.

    Cons

    Bullying senior executives promoted to a level of incompetence.

    Advice to Management

    Leave.


  4. Helpful (2)

    "Community Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Regus full-time

    Pros

    there is chance to grown within the company

    Cons

    they expect more that they say on their job description


  5. Helpful (2)

    "12 Years at a company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/CSM in London, England
    Former Employee - Customer Service Representative/CSM in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Regus full-time (More than 10 years)

    Pros

    The time spent with the on-site staff was great and have great memories.

    Cons

    Middle and upper management just saw you as a number and offered no progression in mid to long term, if this was your first time in the Serviced office industry great start but much better opportunity.

    Advice to Management

    Take more care of your centre staff these are your customer staff if you kept them happy they would be more productive.


  6. Helpful (4)

    "Where to begin? Uninspiring work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Manager
    Former Employee - Community Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    -Tenants were great for the most part- I made some brilliant connections whilst working there.
    -You end up wearing many different hats so there’s no shortage of challenging situations.
    -Progression is speedy, however this is usually down to shocking staff retention.

    Cons

    Where to start?
    -Expect to be called to work out of hours - and not be paid a supplement for essentially being on call 24/7.
    -Staff are utterly dissengaged- this company are the kings of micro management.
    -Be prepared to be a cleaner, a centre manager, an expert in facilities management, a milkman, a project manager and everything in between.
    -Everything breaks, and when I say everything I mean absolutely everything. I worked in a reasonably new centre and we saw everything from broken lifts, lights, doors, flooring, air con, toilets-the list goes on.
    -Management are shocking, all scared of the CEO and no escalation points (unless you fancy raising a ticket on their 20 year old system and get some randomer in another country to help you)
    -Be prepared to spend your own money. There is no such thing as petty cash as the company has no trust in its employees.
    -Clients are filthy, you are essentially a cleaner as the business won’t invest in day time cleaners. Most mornings were spent on my hands and knees scrubbing floors and cleaning up after useless call centres. I even had to wipe down toilet seats.
    - Nothing is urgent, like literally NOTHING. Power outage? Don’t worry, clients can work in another building until we find some bloke on the other side of the country who can fix it for less money.
    -Sales team are allowed to run a muck, originally when I began working at Regus the sales and operations departments worked harmoniously, until each departments bonus were conflicting. This caused a cannabalistic atmosphere, where some felt it necessary to do anything for a sale.
    -Accounts team are a joke, they’re overseas- and get far to many queries and complaints to cope with.
    -Pay structure is ridiculous! No banding, some cities had massive discrepancies to do the same job.

    Advice to Management

    Work harder on your staff retention.
    Stop outsourcing departments- 1 person in HR in the whole of the UK is a joke!
    Spend more money on local facilities management companies and handymen etc.
    Trust your staff, stop trying to sell a dream.
    Provide more training- not just online, I mean real tangible management training at a local and senior level.


  7. Helpful (2)

    "centre manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager
    Current Employee - Community Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Regus full-time (More than 3 years)

    Pros

    variety of work, every day is different, customer orientated, clients are really nice,

    Cons

    too much expectations from employees, work loads getting heavier, more and more responsibilities without financial benefits, lack of support, really bad communication between different departments, very strict pecking order

    Advice to Management

    need to support your team better

  8. Helpful (4)

    "It's like working at Hogwarts with Professor Umbridge and the Dark Lord"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    Customers are fantastic - made great relationships with them
    Mon to Fri
    You will be well paid to deliver unrealistic results and the best bit is that "behaviours" are ignored so you can do what you want.

    Cons

    Will invoice customers wrong but expect you to enforce payment or lock them out
    No leadership
    No culture
    No people skills
    You will fear for your job after the fluffy and fake probation period
    Managers lie and cannot be trusted
    When on induction you will be expected to pay £500 for your hotel for the week if the company credit card fails at 11pm the night before you training

    Advice to Management

    Don't change - you are hated by customers, record levels of attrition, no sense of how to develop and get best out of people, brand is non-existent compared to wework. But you are making money and growing... good luck IWG.


  9. Helpful (2)

    "Difficult"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Regus full-time (Less than a year)

    Pros

    Flexible working arrangements were readily available

    Cons

    Very disorganised - frequent changes in strategy. Very poor IT.


  10. "..."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Regus full-time

    Pros

    you can learn a lot at Regus.

    Cons

    sometimes you have to work by yourself.