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"There is a clear work/life balance" (in 53 reviews)
"The work environment is team oriented and everyone is willing to help each other out" (in 74 reviews)
"Not enough support from upper management" (in 95 reviews)
"Rules often create barriers to providing great customer service" (in 59 reviews)
I have been working at Regus full-time (Less than a year)
Pros
Amazing place to work
Cons
No cons I can think of
Advice to Management
Continue the great work
Helpful (1)
I have been working at Regus full-time
Pros
there is chance to grown within the company
Cons
they expect more that they say on their job description
I worked at Regus full-time (More than 10 years)
Pros
The time spent with the on-site staff was great and have great memories.
Cons
Middle and upper management just saw you as a number and offered no progression in mid to long term, if this was your first time in the Serviced office industry great start but much better opportunity.
Advice to Management
Take more care of your centre staff these are your customer staff if you kept them happy they would be more productive.
I worked at Regus full-time (More than a year)
Pros
-Tenants were great for the most part- I made some brilliant connections whilst working there.
-You end up wearing many different hats so there’s no shortage of challenging situations.
-Progression is speedy, however this is usually down to shocking staff retention.
Cons
Where to start?
-Expect to be called to work out of hours - and not be paid a supplement for essentially being on call 24/7.
-Staff are utterly dissengaged- this company are the kings of micro management.
-Be prepared to be a cleaner, a centre manager, an expert in facilities management, a milkman, a project manager and everything in between.
-Everything breaks, and when I say everything I mean absolutely everything. I worked in a reasonably new centre and we saw everything from broken lifts, lights, doors, flooring, air con, toilets-the list goes on.
-Management are shocking, all scared of the CEO and no escalation points (unless you fancy raising a ticket on their 20 year old system and get some randomer in another country to help you)
-Be prepared to spend your own money. There is no such thing as petty cash as the company has no trust in its employees.
-Clients are filthy, you are essentially a cleaner as the business won’t invest in day time cleaners. Most mornings were spent on my hands and knees scrubbing floors and cleaning up after useless call centres. I even had to wipe down toilet seats.
- Nothing is urgent, like literally NOTHING. Power outage? Don’t worry, clients can work in another building until we find some bloke on the other side of the country who can fix it for less money.
-Sales team are allowed to run a muck, originally when I began working at Regus the sales and operations departments worked harmoniously, until each departments bonus were conflicting. This caused a cannabalistic atmosphere, where some felt it necessary to do anything for a sale.
-Accounts team are a joke, they’re overseas- and get far to many queries and complaints to cope with.
-Pay structure is ridiculous! No banding, some cities had massive discrepancies to do the same job.
Advice to Management
Work harder on your staff retention.
Stop outsourcing departments- 1 person in HR in the whole of the UK is a joke!
Spend more money on local facilities management companies and handymen etc.
Trust your staff, stop trying to sell a dream.
Provide more training- not just online, I mean real tangible management training at a local and senior level.
Helpful (2)
I worked at Regus full-time (More than a year)
Pros
Customers are fantastic - made great relationships with them
Mon to Fri
You will be well paid to deliver unrealistic results and the best bit is that "behaviours" are ignored so you can do what you want.
Cons
Will invoice customers wrong but expect you to enforce payment or lock them out
No leadership
No culture
No people skills
You will fear for your job after the fluffy and fake probation period
Managers lie and cannot be trusted
When on induction you will be expected to pay £500 for your hotel for the week if the company credit card fails at 11pm the night before you training
Advice to Management
Don't change - you are hated by customers, record levels of attrition, no sense of how to develop and get best out of people, brand is non-existent compared to wework. But you are making money and growing... good luck IWG.
Helpful (1)
I have been working at Regus full-time (More than 3 years)
Pros
variety of work, every day is different, customer orientated, clients are really nice,
Cons
too much expectations from employees, work loads getting heavier, more and more responsibilities without financial benefits, lack of support, really bad communication between different departments, very strict pecking order
Advice to Management
need to support your team better
Helpful (1)
I worked at Regus full-time (Less than a year)
Pros
Flexible working arrangements were readily available
Cons
Very disorganised - frequent changes in strategy. Very poor IT.
I have been working at Regus full-time
Pros
you can learn a lot at Regus.
Cons
sometimes you have to work by yourself.
Helpful (1)
I worked at Regus full-time
Pros
Biggest company in it's sector
Cons
No progression, long hours and poor wage.
Helpful (3)
I have been working at Regus full-time (More than 8 years)
Pros
Big company with some great people working there.
Cons
Ever changing goal posts and management is so transient they have not got a clue.
Advice to Management
Listen to the team on the ground
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