Regus Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Regus Reviews

Updated 17 October 2017
1,146 reviews

Filter

Filter

Full-timePart-time

2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Regus Chief Executive and Director Mark Dixon
Mark Dixon
631 Ratings

1,146 Employee Reviews

Sort: PopularRatingDate

Pros
  • work/life balance is good atleast (in 39 reviews)

  • Safe work environment and everyone is very close (in 59 reviews)

Cons
  • Upper management doesn't know what's going on in the center's because managers lie to them in order to look good (in 80 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 45 reviews)

More Pros and Cons

  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Regus full-time

    Pros

    -Good hours
    - Great people to work with

    Cons

    - Sometimes staffing levels are low


  2. Helpful (2)

    "Not the best job in the world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time

    Pros

    No weekends, struggling to think of anything else

    Cons

    Staff undervalued
    No real training
    Not the most realistic KPIs
    Playground antics springs to mind sometimes
    Breaks could be better scheduled sometimes

    Advice to Management

    Value your staff more, without them you cannot function as a business.
    Listen to what employees say without brushing everything off.
    Offer real up-to-date training.


  3. Helpful (3)

    "Manager -worst company on earth! RUN!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus full-time (Less than a year)

    Pros

    Sorry but I simply can't think of any except that I get to work in a desirable location.
    Oh and sometimes, just sometimes I get time to dream of a future that doesn't include this god awful company.

    Cons

    Throughly awful, contemptuous senior management who are simply negative and vile at every opportunity.

    Constantly under staffed.

    Furniture etc is done on the cheap but savings are not passed on to the customer so you're basically 'selling a lie'

    Zero live training.

    People are sacked on a whim leading to a terrible working atmosphere.

    HR dept is non existent

    VOTED ONE OF THE TEN WORST COMPANIES to work for in the U.K. This is very well deserved.

    Do not, I repeat do not work for Regus!

    Avoid like the plague & run for your life!

    Shockingly bad company to work for!

    Advice to Management

    Sell your company


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Avoid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Associate in London, England
    Former Employee - Community Associate in London, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    None I can think of particularly

    Cons

    Frontline jobs are not respected in the slightest. You are looked down on and constantly expected to clean up the messes of your superiors. Avoid.

    Advice to Management

    Look after your frontline workers. Fix your employee perk system.


  6. Helpful (6)

    "Do not work for this company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Manager
    Former Employee - Community Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Regus full-time (More than a year)

    Pros

    Ranked the Top 10 Worst Company to work for in the UK (The Telegraph)

    Cons

    Where do I begin, to anyone reading this, who wants to work in the industry, please for the love of god, don't work for Regus, because 6 months in OR LESS, they will hang you out to dry for some "technically" that is beyond your control.

    You are given no training or support, other than their in house online training, which is about 7 years outdated, once you've signed off that, you're thrown into the deep end, with no support from senior management or Direct Line Support. The company has a historical history of having an extremely high staff turnover, due to the Area Director's not giving a rat's about their staff only about figures and numbers. If you slip up, or are not performing to their standard they get rid of you immediately without any remorse or thought for consequence.

    Due to their mind set of thinking that "everyone is replaceable" has all the staff on edge all the time, once an e-mail comes in or a conference call happens, it's not a good work life balance, I had to work 18 hours a day, 7 days a week to try and keep ahead of the things they'd throw at you.

    I'm making it my personal mission to discredit Regus at every opportunity, and hold the Area Director in my patch personally responsible for everything.

    Advice to Management

    Look after your staff, for the love of god, because they are your back bone. Change your staff turnover, and get out of the being ranked the top 10 worst company to work for.


  7. Helpful (2)

    "Community Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time

    Pros

    Ability to gain experience, very large clients/co-workers network.

    Cons

    Constantly short of staff, 'blame your staff - make them scared' policy, targets too high, impossible to get bonuses. Salaries not high enough for the workload .

    Advice to Management

    Look after your staff instead of constantly looking who to blame. Huge turnover is the reason clients are leaving Regus.


  8. Helpful (5)

    "Worst company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus full-time

    Pros

    There are none, seriously, none.

    Cons

    poor pay, no training, don't value staff, skeleton staff, waste money on the superficial, scratch beneath the surface and you will be horrified. Don't even consider, you will regret it.

    Advice to Management

    Value and pay staff well. You will get it back tenfold. Prioritise the right things to ensure the health and safety of all your staff teams and clients. How can you not have a full time HR person when this company is so huge. Provide training and a proper induction.


  9. Helpful (2)

    "Community Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager in London, England
    Current Employee - Community Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus full-time (Less than a year)

    Pros

    Never the same day. Lots of challenges

    Cons

    Burn out mentality of employer

    Advice to Management

    Recruit for more staff


  10. Helpful (9)

    "Avoid at all costs this place is the Aldi of office rentals!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/CM/Cleaner/Traffic Warden/Accountant/Punchbag in Bristol, England
    Former Employee - Customer Service Representative/CM/Cleaner/Traffic Warden/Accountant/Punchbag in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    No weekends.
    fast progressing as everyone leaves in under a year.
    Having the option to quit.
    (a year ago we would get birthdays off, Christmas shopping day, annual work parties) now, this has all been taken away!

    Cons

    Centre staff have been cut from 4 down to 1, this means you have to run the whole building yourself. No real training for the job and you're expected to manage all the health and safety, accounts, reception, cleaning, car parking, complaints, booking and meeting, restock milk and coffee machines, renew contracts, sales, contractors and building maintenance.

     if you fail at keeping up with these along with an inbox of 100 emails per day you are told to manage your time better. while you're not allowed to leave the centre on your unpaid break(not a legal request).

    They shaft everyone by changing hours, reducing hours, swapping your main centre, demote and humiliate you for asking for more staff.

    AVOID AVOID AVOID!

    Advice to Management

    Rethink what you're doing, you are charging your clients masses of money for a lack of service and destroying your workforce in the process.


  11. "Employees need more assistance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Chertsey, England
    Former Employee - Senior Customer Service Representative in Chertsey, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    It was easily accessible by public transport.Very good office space.

    Cons

    The level of training a little make shift and not well structured.

    Advice to Management

    Concentrate on employees a little more


Showing 1,146 of 1,166 reviews
Reset Filters