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Regus Reviews

Updated 26 June 2017
1,060 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
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Regus Chief Executive and Director Mark Dixon
Mark Dixon
582 Ratings

1,060 Employee Reviews

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Pros
Cons
  • Upper management doesn't know what's going on in the center's because managers lie to them in order to look good (in 76 reviews)

  • Hard to provide good customer service when you are stretched so thin (in 42 reviews)

More Pros and Cons

  1. Helpful (2)

    "Area Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Manchester, England
    Current Employee - Area Manager in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Regus full-time (More than a year)

    Pros

    When you are paid bonus it 'can' be quite good

    Cons

    Zero confidence in senior Managment style and motivational methods

    Advice to Management

    Clear them all out


  2. Helpful (6)

    "Atrociously​ managed company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Bristol, England
    Former Employee - Area Manager in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (Less than a year)

    Pros

    None, this is without a doubt the worst job I have ever had.

    Cons

    Incredibly low morale in team due to awful management. Manage staff through fear - hit your target or they will simply dispose of you immediately. No support from senior management. No HR support. Constantly making cuts leading to ridiculous understaffing and overworked staff.

    Advice to Management

    You have lost sight of how to run a business healthily. Take note that 99% of your staff are unhappy and this will be the slow demise of your company if things don't change.


  3. Helpful (8)

    "Just dont"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Handler in Leeds, England
    Current Employee - Call Handler in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus full-time (More than a year)

    Pros

    No weekend work or public holidays

    Fairly relaxed dresscode, despite forever changing

    Cons

    People get fired without any good reason
    My previous manager didn't even know my name
    Managers and team leaders have a god complex
    Same managers and team leaders have innopropriate conduct on work outings, I won't go into detail, but it's often illegal
    No career progression despite what they may tell you

    This is career suicide and you have no real chance of steady employment unless you're close with management

    Advice to Management

    Grow up and act with a little more decorum

    Stop getting rid of people and build a decent team, you may be a new call centre but better training would go along way, that goes for workers on all levels


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  5. Helpful (5)

    "Disgusting people to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in London, England
    Former Employee - General Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than 5 years)

    Pros

    The money made from commission after a lot of hard work! That's only after general monthly arguments about how much commission is due and fighting to get what's owed to you!

    Cons

    Everything else! The management do not care about their staff. The company takes no interest in training its people. The goalposts are continually moved to make it harder and harder to make money. If it wasn't for he money and the fellow teammates I wouldn't have lasted as long as I did.

    Advice to Management

    Take more care of your staff!


  6. Helpful (4)

    "poor management, communication and progression"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Manchester, England
    Former Employee - General Manager in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Regus full-time (More than 10 years)

    Pros

    Team mates, clients, and contractors.

    Cons

    lack of communication, no authority to be able to run the business, too much senior managment and red tape. Big Blame culture.

    Advice to Management

    review centre teams to see how hard it is on the ground.


  7. Helpful (1)

    "Community Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centre Manager Assistant in London, England
    Current Employee - Centre Manager Assistant in London, England

    I have been working at Regus (More than a year)

    Pros

    Free coffee, tea and biscuits while you there.

    Cons

    Long hours and most cases overtime.


  8. Helpful (7)

    "Worst job I've ever been in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in London, England
    Current Employee - Customer Service Representative in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Regus (More than a year)

    Pros

    Team, sociable, locations, nothing else

    Cons

    Pay, management is awful, feels like being at school, no bonus

    Advice to Management

    Value your employees. There's a reason why your staff turnaround is so high.


  9. Helpful (8)

    "Fear culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Liverpool, England
    Current Employee - General Manager in Liverpool, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Genuinely cant think of any!!

    Cons

    Lack of support from AD... fear culture. Training, if you can call it that is diabolical.... only system based!!! Too many systems and processes which are outdated, confusing and time consuming. Regus cant decide on what a good product looks like and are continually getting rid of furniture and replacing it with cheap and tacky alternatives.... customers pick this cost up at renewal! Constantly being asked why you aren't hitting sales numbers.... its because the price of the office space for the price per sqm is do high and the targets are soooo unrealistic that they set you up to fail!!!!

    Advice to Management

    Develop and value your people don't give up on them and replace them at a drop of a hat!


  10. Helpful (8)

    "Shocker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Guildford, England
    Former Employee - General Manager in Guildford, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    Working for Regus is marginally better than being unemployed, but considerably more demoralising.

    Cons

    There is a phrase that the cream rises to the top. That's not true of Regus, or if it is it would be sour cream. The company is led by the ethical dregs of society. If you are the type of person who could steal your own grandma's pension book to pay for prostitutes you'd be C-suite material at Regus.

    Advice to Management

    Live long because you are all going to hell


  11. Helpful (4)

    "Zero culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in London, England
    Former Employee - General Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Regus full-time (More than a year)

    Pros

    There are no pros in this role or company

    Cons

    Lack of customer service and empathy for poor delivery of a solution. Invest in front of house, to appear something they are not. Lack of investment in crutial elements like AC and IT. No commission and poor benefits package

    Advice to Management

    Don't make the decision to join this company its goal is to remove head count and replace with IT and solutions to cut cost and make more for share holders. Also the company is managed by accountants with not a thought towards CS and employee appreciation. Zero career opportunity here as they believe in burn and churn


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