Regus Reviews

Pros

London weighing and christmas bonuses, 1 hour lunch break

Cons

i don’t have any

Pros

Hard working, knowledgeable co-workers. Opportunity to work on multiple projects

Cons

Cost-cutting was taken to the extreme - with the customer experience impacted. Employees do not feel valued in any way, knowing that at the drop of the hat their jobs could be shipped off to a low-cost offshore location.

Advice to Management

Nothing i say here will make any difference.

Pros

Coming from the Hospitality industry, you get the luxury of Mon-Fri, colleagues and clients make the experience and as a centre manager, the work-life balance is pretty good, you are not expected to be in the centre past 5:30pm unless you absolutely have to be. Clients are also sympathetic to the fact that their is no real structure in place so they do not personally blame the Centre Manager's when things go wrong.

Cons

Lack of HR, reward, benefits and training etc. I was with the business over two years and didn't get a payrise, even 1-2% is company standard surely. The CEO belittles and bullies Centre Managers for the lack of wider business support. I was actually reduced to tears by him once in the middle of the centre, which was quite embarrassing as my team and clients witnessed this. The back office and department... structure is just shocking. Accounts/Billing/IT based in Philippines, can takes weeks/months to get things resolved. Centre managers are then scrutinised for your clients not wanting to stay or even pay their incorrect bills! There seems to be a lack of departments within this business, customer service team closed down, no means of escalation for team or clients.

Advice to Management

Retain your staff! Knowledge is power and you are giving them the tools to go and work for your competitors who treat them much better! The saddest thing is that your own employee’s are even saying that you don’t care about them. Mortifying. Develop a Company Culture where you will retain your own people, so that they retain your customers.

Pros

Good bonuses during my time Monday to Friday A few nice spots to work from if you are in a city centre location Some nice clients Peers who 'get it' and are generally good people Inspiring to be around start up businesses and successful people - met some cool people.

Cons

Sadly, time travel doesn't exist. However, Regus/IWG will offer you a fairly unique experience should you decide to work for them, where, dependant on your line manager, you are transported back in to 1989. The sales system that they use, is functional, sure - but it looks like something Bill Gates was working on when he was 32. The CEO of the company, despite being a billionaire and an incredibly successful... entrepreneur, still decides to get involved at ground level, working on and developing sales collateral himself. This itself demonstrates the lack of management structure and the inherent lack of trust that courses throughout the veins of this company. Sadly, the end user is often the one feeling the brunt of IWG's shortcomings, leading to zero consistency within or across any of the brands that they operate in terms of 'benefits'. The billing system, which is systematically set up to extract maximum funds as quickly as possible, is utilised within ALL brands, naturally. Which brings me nicely to their growth strategy, which is often utilising their aggressive and relentless tactics of making huge additional revenue from offering extra services to clients, that to all tense and purposes, should be included within their offering. This enables them to acquire other, smaller serviced office providers who are very customer centric and reputable, ethical companies. Naturally, as soon as they are purchased, the name above the door remains the same, but the back of house mechanics of woeful billing platforms and the systematical erosion of their clients bottom line kick in with 3-4 months rent required upfront for new customers. Leaving customers bewildered, frustrated and out of pocket. It is not uncommon to find customers having to pay for tea and coffee at £20 a per person per month. This is managed with an iron fist, with centre staff often having formal action being taken for not adhering to this process. Clients expectation is that this is included, as it is with every single other serviced provider. It makes it harder to sell an office when for a '10 person' office, it would be a further £200 per month on the rent for tea and coffee...customers often think you are joking when you mention this. They would be wrong. Prior to my time in the company, there was a £3 charge for Carbon Levy, a pre-requisite and surely something you would not have to pay in addition for? Wrong. Think again. Ultimately, if you enjoy giving customers a great service and you would like to sleep well at the end of the night, knowing that you had offered any form of value for money in terms of service - do not consider working here. You would anticipate in a company of this size, that there would be a strong and exciting sales structure? Wrong. For a good while, the sales side of the business was ran by an accountant with the charm and persona of Jacob Rees Mogg. More boil you face, than boiler room. Regardless, he would run conference calls on a monthly basis to relay information around how the business had been underperforming, despite record months of revenue and growth. For 3-4 months I attended as I quite enjoy satire. That wore thin after a while so I gave up attending as did many. Nobody noticed or cared. No human element required here. You might be thinking, 'well, the company might not be great to work for, but maybe the line management or my peers would make it rewarding and worthwhile?' - and you'd be right, partly. Some peers use each other almost like a whistleblower hotline, which is useful and supportive. However, the management offer a very unique approach to leadership in 2019. It is not unusual for these guys to wear the absolute finest of watches, suits and drive expensive cars. The kinda guys who's favourite films are Boiler Room and/or Glengarry Glenn Ross, possibly bullied at school and out for revenge. Got an image in your mind? Good, you are probably on the money. These guys and/or girls will have you on twice daily conference calls, talk to you as though you are 5 years old and implement different rules dependant on who you are. When you get this wonderful concoction of ineptitude, ignorance and a total lack of emotional intelligence you are often left with a Senior Manager here. There are one or two exceptions, but you might need to move departments to unearth these people. Think carefully, if you get the right line manager, it could be bearable and okay, if not, it is a job for 12 months to make some good money, sell your soul and sleep a little less than you have done previously. Just think, whilst you have been reading this review, somebody somewhere in the world is resigning from the job you are about to apply to with here...

Advice to Management

Make every decision as if you were a customer/staff member Think about how you make customer/staff members feel Demonstrate empathy Get proper, robust departments in place to increase consistency across branding and service levels. Give service - too many tyre kickers who's go to response is 'we can't do this' - they are on the front line, unhappy and won't look after your customers. Train people - properly.... Manage behaviour not just results. Build a brand - You are the biggest, not the best - much better options out there. Your USP is only scale and locations, this is fine for now but WeWork proved that you are lazy and if another firm even slightly goes toe to toe on locations, you lose. Smile.

Pros

Work life balance, flexibility and great teams

Cons

Red tape and boundaries to run your business

Pros

Local team was awesome. We had so much fun

Cons

Senior management was so terrible.

Pros

High pressure, multiple jobs, required flexibility

Cons

Low wage, does not care about staff

Pros

friendly staff, networking opportunities and flexible hours

Cons

incompetent management, lack of training

Advice to Management

get an education and basic people skills