SSP Group Reviews | Glassdoor.co.uk

SSP Group Reviews

Updated 20 Jul 2019

To filter reviews, or .

Found 317 reviews

2.2
StarStarStarStarStar
Rating TrendsRating Trends
26%
Recommend to a Friend
21%
Approve of CEO
SSP Group CEO Kate Swann
Kate Swann
132 Ratings
Pros
  • "cheap transport to and from Bristol Airport for staff - 24 hours a day(in 12 reviews)

  • "Friendly customer, flexible hours, fast-paced environment, good place to keep yourself busy(in 10 reviews)

Cons
  • "Minimum wage expected to do more than you can as hardly any staff(in 28 reviews)

  • "Long hours, rude management team(in 14 reviews)

More Pros and Cons
  1. "Great company for a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SSP Group full-time for more than 10 years

    Pros

    Starting at SSP back in 2007 I only knew one brand. Now I know and have worked in multiple brand which some overseas working. This is a great company to have a great career. Don’t get me wrong a lot of hard work has gone into this but if you don’t put hard work in you don’t get anything out of it.

    Cons

    Only thing hours can be random but what do you expect working in a very busy 24 hr airport.

    SSP Group2019-06-02
  2. "No personnel developments at all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader in Royal Leamington Spa, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSP Group full-time for more than 8 years

    Pros

    50% food discount card for employees

    Cons

    only national minimum wages and bank holidays normal pay very expensive

    SSP Group2019-07-17
  3. "Interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at SSP Group part-time for less than a year

    Pros

    Staff discount and friendly colleague

    Cons

    Sometimes they try to save money but end up hurting the business

    SSP Group2019-07-07
  4. "Working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at SSP Group part-time for more than a year

    Pros

    Good team members you can get a long with, it’s a pretty easy job once you get the hang of it

    Cons

    The mangement team are quite annoying and may talk about the team members behind your backs, long hours on your feet, not paid enough if you are under 21, team leaders can make you feel worthless about yourself if they don’t have enough staff and may make you stay an extra 2 hours on top of the 8 hours you’ve already done

    SSP Group2019-07-05
  5. "Great for retail fast pace environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSP Group part-time for more than a year

    Pros

    Great people to work with me.

    Cons

    Really Poor pay and poor standards.

    Advice to Management

    you Need to reconsider what you pay for station staffs.

    SSP Group2019-07-04
  6. "All depends on the people you work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in London, England
    Recommends

    I have been working at SSP Group full-time for more than 5 years

    Pros

    Lots of positives, opportunities to develop, good work/life balance

    Cons

    Focus on profit/money so people often get neglected, blame culture

    Advice to Management

    Look after people better and they will look after the business

    SSP Group2019-06-26
  7. "Worst company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources Advisor in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at SSP Group full-time for less than a year

    Pros

    Some of the staff and other teams are nice

    Cons

    Uncaring and bullying management Clicky team Drowning in policies and procedures Staff in units are of no interest to a department that is meant to help them. Getting rid of them as quickly and easily as possible is the way the company operates. Company and profit before staff No work-life balance Low wages. No bonus/benefits for new employees (Older employees get it) Work an extra 10-15 minutes...

    Show More

    Advice to Management

    Not point in giving any. Management sticks together to enforce a company culture of profit over staff. They pretend to care but really don't.

    SSP Group2019-07-20
  8. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SSP Group part-time

    Pros

    Good team to work with

    Cons

    Minimum wage and under staffed

    SSP Group2019-06-10
  9. "Worst Job Ever."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pumpkin Cafe Team Member in Southampton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSP Group part-time for less than a year

    Pros

    Friendly and genuinely lovely staff who were underpaid and overworked.

    Cons

    Poor working conditions - old and outdated station cafe, not a nice atmosphere for anyone. Terrible pay - minimum wage and I was 19 at the time so paid even less than those 21+. Unsanitary and dangerous - stairway to a fire exit filled with cardboard boxes. Only worked there for 3 weeks due and my pay was docked for a uniform that I never received AND a station pass that was never sent off/received. Claimed to be...

    Show More

    Advice to Management

    Value your staff and give them better pay, benefits and working conditions. The whole cafe needed a makeover and was clearly run down.

    SSP Group2019-06-25
  10. Helpful (2)

    "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at SSP Group full-time for less than a year

    Pros

    I was able to leave relatively quickly.

    Cons

    I worked at the head office of SSP & there is an awful culture there, I would strongly ward off anyone considering working here. This was the worst period of my working life by a country mile. I was subjected to daily workplace bullying by my manager that HR didn't seem particularly worried by even though they were aware of it & I was not the first person to leave due to said manager. On top of this there...

    Show More

    Advice to Management

    Try & weed out some of the overtly negative presences & consider more about customer & staff satisfaction when applying your policies.

    SSP Group2019-05-25
Found 317 reviews