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Science Museum Group Reviews

Updated 27 January 2018
19 reviews

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3.7
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Science Museum Group Director of the Science Museum Group Ian Blatchford
Ian Blatchford
6 Ratings

19 Employee Reviews

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  1. "Excellent employer with genuine opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - People Team in London, England
    Current Employee - People Team in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Science Museum Group full-time (More than a year)

    Pros

    Amazingly talented people creating exciting exhibits and developing the museum in incredible ways. Lots of progression for staff to move up into different roles. High-performance but supportive culture. A genuine embracing of flexible working arrangements and remote working where relevant. Good management. An admirable adherence to organisational values.

    Cons

    Salaries could be higher but it is a charity. If more benefits could be negotiated with affiliate organisations (eg free passes to other exhibitions) that would make a difference.

    Advice to Management

    Keep listening to your staff and embracing change!


  2. "Good, but could be so much greater"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Science Museum Group full-time (More than 3 years)

    Pros

    Working in such a renowned place, you walk past iconic science exhibits every day on your way into work.
    The colleagues are generally a really good bunch, the first line managers are normally ok.
    If you knew who to ask for things or where things were everyone was really helpful, but nobody ever told you stuff, you just had to try and work it out for yourself.

    Cons

    Everyone knows the pay is bad but it means turnover is really high.
    Training is minimal, from day 1 you are counted as one of the people on a position and don't have any to learn properly. You just have to try your best to pick it up as you go along. A lost security guard asked me for directions once because he'd never been shown round this part of the building.
    The building is old and doesn't seem to be looked after. Our staff room had no microwave for ages, and a leaky roof, you'd report things and a guy would come "to have a look" and that's all that happened, nobody fixed it.
    There was a bit shooting snootyness from back office people . They'd send out emails wishing everyone a good Christmas holiday, whilst you had to work through it.

    Science Museum Group Response

    7 Feb 2018 – Recruitment Business Partner

    Hello from the People and Culture Team,

    We are really sorry to hear about your experiences, particularly around training and welcome.

    As a group, we are really starting to focus on developing... More


  3. "Visitor Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Science Museum Group part-time (Less than a year)

    Pros

    Great peers in the team you work with
    Amazing buildings and contents in the form of one of the most prestige museum collections in the world.
    Staff discounts in the shops and cafes
    Reciprocal agreements with other museums and cultural organisations across london and the UK.

    Cons

    Horrible visitors can ruin a day, and some are downright awful.
    The current customer relationship managment system still needs a lot of work.
    Staff room is badly equipped and not the nicest place to take breaks.
    Not enough training time for the roles you undertake.
    Unpaid lunch breaks mean an 8hr day becomes 7 paid.
    "Revolving door" is fast.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Volunteer"

    StarStarStarStarStar
    Current Employee - Volunteer in London, England
    Current Employee - Volunteer in London, England
    Recommends

    I have been working at Science Museum Group part-time (More than a year)

    Pros

    A great place to volunteer - friendly staff, and a great sense of satisfaction helping the public in one of the world's great museums.

    Cons

    Volunteering is what you make it, so everyone's experience is different.


  6. "I feel like I am Inspiring Futures working at Science Museum Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England
    Current Employee - Anonymous Employee in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Science Museum Group full-time (Less than a year)

    Pros

    A unique, special and great place to work. Working for SMG I feel as though the organisation is really beginning to invest in developing its culture through new museum brands, its engaging Mission and Values and how it keeps its employees informed.

    Furthermore, there are some amazing 'behind the scenes benefits' working for the group. For example, behind the scenes tours of our stored collections, trialling new VR equipment and experiences and getting sneak peaks before the openings of new galleries and exhibitions.

    In terms of personal benefits, there is plenty of opportunity for flexibility. As long as you have the organisation in mind the managers here are open and very friendly.

    Cons

    As a public sector, charitable, organisation it is hard to not always have the luxury of finance behind you. Some of our office work-spaces and systems could use a little TLC but at the end of the day its the people and environment that make it such a great place to work. Besides, who needs a massive slide in the middle of the office or ping-pong tables in the staff social area when we have awesome galleries, exhibitions and collections to look around during our lunch break!


  7. "Estates dept is a shamble"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Estates Administrative in London, England
    Former Employee - Estates Administrative in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Science Museum Group full-time (Less than a year)

    Pros

    I work with great people who had worked in the dept for over 20 years

    Cons

    The directorship of the dept is a nightmare, got new head of dept recently who was a nightmare.

    Advice to Management

    Need to do better with people management


  8. "Relaxed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    A very relaxed and fun place to work, fair working hours

    Cons

    Not much to say about the cons, the benefits aren't great

    Advice to Management

    NA


  9. "Science Museum"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun and relaxed place to work!

    Cons

    At the time there was no career development.


  10. "tour person"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Science Museum Group part-time

    Pros

    fun and interesting place to work

    Cons

    pay wasn;t the most great


  11. Helpful (1)

    "Culture of bullying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Science Museum Group full-time

    Pros

    Museum itself it full of wonderful items

    Cons

    Culture of blame and bullying is rife among employees, especially from the 'established' generation towards the interns and new employees. Management always seem to twist HR around their little finger, lying to avoid getting into trouble for inappropriate conduct. I was told they would make sure I never worked in the museum industry again when I attempted to make an official complaint about my manager's behaviour. A truly miserable place to work.

    Advice to Management

    Your job is to nurture and support your employees, not belittle, bully and humiliate them, then threaten them when they try and fight back. Senior management need to have a word with themselves: when you see this kind of thing, don't awkwardly shrug and pretend it isn't happening.


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