Science Museum Group Reviews | Glassdoor.co.uk

Science Museum Group Reviews

Updated 5 June 2018
26 reviews

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3.8
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Science Museum Group Director of the Science Museum Group Ian Blatchford
Ian Blatchford
7 Ratings

26 Employee Reviews

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  1. "A one-of-a-kind place to work!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Science Museum Group full-time (More than 10 years)

    Pros

    We display spacecraft and know astronauts!
    People love our brand
    Our visitors go away happy

    Cons

    So much to do, so little time
    That's it!


  2. "Expect to be very busy during weekends and holidays"

    StarStarStarStarStar
    Current Employee - Commercial Experiences Staff in London, England
    Current Employee - Commercial Experiences Staff in London, England
    Recommends

    I have been working at Science Museum Group part-time (More than a year)

    Pros

    - Team members are supportive, fun and great people which makes the workday enjoyable.
    - Role is not difficult but can be fast-paced and varied on weekends.
    - Very customer-oriented so good if you enjoy interacting with people.
    - There is the opportunity to work at exciting events since the Museum is often used as a popular hosting venue. You might meet many a famous face.

    Cons

    - You must be a very good and patient communicator, you will come across LOTS of tourists with little spoken-english ability, misbehaving children, rude visitors, stressed parents etc.

    - Lots of things in the museum are frequently broken (flight simulation rides, lifts, escalators, interactive exhibits), and there are sometime very long queues for popular experiences. Visitors will act like all of this is your fault because you are front of house.

    - Turnover of team members is quite high. Many people work part time as students so leave when their degree is up. That being said, friendship among ex-staff members is quite strong.

  3. "So far so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Science Museum Group full-time

    Pros

    - Some great benefits, generous holiday, flexible working arrangements
    - Good career progression and open to looking at opportunities to develop career
    - I work at the Science Museum..

    Cons

    - Some facilities in the older building are dated/lacking
    - Budget can be stretched as technically a charity, resulting in hurdles to making significant changes which limits capacity for making improvements


  4. "I don't hate it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Science Museum Group part-time (Less than a year)

    Pros

    - The rest of the front of house staff members are lovely
    - They offer some good benefits i.e private health and dental care
    - Better than retail
    -Before you start, they do go through quite an intensive induction for a number of days which really does help.

    Cons

    -Can be quite overwhelming when you first start, especially if you are not used to such a large scale corporation.
    -Management is absolutely rubbish especially the HR lot, I'm confused as to what they even do during the week seeing as they can't even get basic tasks done. I've been working here nearly three months and still have not received a single payslip. You can access an online payslip on their database, but cannot see the breakdown of your pay i.e if they've included any overtime you may have done etc.
    On the other hand though, managers for the front of house teams are pretty decent and seem nice.

    Advice to Management

    Advice to HR: Do the job your getting paid for.


  5. "mehh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Science Museum Group part-time

    Pros

    free entry to other exhibitions at other museums/galleries

    Cons

    management are useless and arent very good


  6. "Great place to work!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Science Museum Group part-time

    Pros

    The Science Museum is one of the most interesting places to work at and the people there couldn't be nicer

    Cons

    Admittedly the salary could be better


  7. "Excellent colleagues, leadership less so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Development Executive in York, England
    Former Employee - Senior Development Executive in York, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Science Museum Group full-time (More than a year)

    Pros

    Most of the operational staff are lovely, supportive and hard working.

    Cons

    Staff morale is extremely low, and there are very limited development opportunities.

    Advice to Management

    Involve staff more in developing strategies to improve morale. Currently very top down.

    Science Museum Group Response

    1 May 2018 – Recruitment Business Partner

    Hello from the People and Culture Team,

    Thank you for your review and apologies to hear your experience with us was not a positive one. We always try to ensure our culture, mission and values are... More

  8. "Good, but could be so much greater"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Science Museum Group full-time (More than 3 years)

    Pros

    Working in such a renowned place, you walk past iconic science exhibits every day on your way into work.
    The colleagues are generally a really good bunch, the first line managers are normally ok.
    If you knew who to ask for things or where things were everyone was really helpful, but nobody ever told you stuff, you just had to try and work it out for yourself.

    Cons

    Everyone knows the pay is bad but it means turnover is really high.
    Training is minimal, from day 1 you are counted as one of the people on a position and don't have any to learn properly. You just have to try your best to pick it up as you go along. A lost security guard asked me for directions once because he'd never been shown round this part of the building.
    The building is old and doesn't seem to be looked after. Our staff room had no microwave for ages, and a leaky roof, you'd report things and a guy would come "to have a look" and that's all that happened, nobody fixed it.
    There was a bit shooting snootyness from back office people . They'd send out emails wishing everyone a good Christmas holiday, whilst you had to work through it.

    Science Museum Group Response

    7 Feb 2018 – Recruitment Business Partner

    Hello from the People and Culture Team,

    We are really sorry to hear about your experiences, particularly around training and welcome.

    As a group, we are really starting to focus on developing... More


  9. Helpful (1)

    "Visitor Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Science Museum Group part-time (Less than a year)

    Pros

    Great peers in the team you work with
    Amazing buildings and contents in the form of one of the most prestige museum collections in the world.
    Staff discounts in the shops and cafes
    Reciprocal agreements with other museums and cultural organisations across london and the UK.

    Cons

    Horrible visitors can ruin a day, and some are downright awful.
    The current customer relationship managment system still needs a lot of work.
    Staff room is badly equipped and not the nicest place to take breaks.
    Not enough training time for the roles you undertake.
    Unpaid lunch breaks mean an 8hr day becomes 7 paid.
    "Revolving door" is fast.

    Science Museum Group Response

    1 May 2018 – Recruitment Business Partner

    Hello from the People and Culture Team,

    Thank you for your above review and feedback and apologies for the delay in writing this response.

    We are sorry to hear your role can sometimes be... More


  10. "Excellent employer with genuine opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - People Team in London, England
    Current Employee - People Team in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Science Museum Group full-time (More than a year)

    Pros

    Amazingly talented people creating exciting exhibits and developing the museum in incredible ways. Lots of progression for staff to move up into different roles. High-performance but supportive culture. A genuine embracing of flexible working arrangements and remote working where relevant. Good management. An admirable adherence to organisational values.

    Cons

    Salaries could be higher but it is a charity. If more benefits could be negotiated with affiliate organisations (eg free passes to other exhibitions) that would make a difference.

    Advice to Management

    Keep listening to your staff and embracing change!


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