Sears Customer Service Advisor reviews

4.0

3% would recommend to a friend

(22 total reviews)
avatar

Edward S. Lampert

1% approve of CEO

1% positive business outlook

Customer Service Advisor employees have rated Sears with 4.0 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Sears is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

22 reviews
3.0
22 Dec 2025

Ok

Recommend
CEO approval
Business outlook

Pros

very little pros, typical sales position

Cons

Long hours, inconsistent management, low base pay,

4.0
27 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Friendly work environment loved working in my department helping customers

Cons

Had to work a lot of weekends and nights

Viewing 1 - 3 of 22 Reviews

Glassdoor has 15,418 Sears reviews submitted anonymously by Sears employees. Read employee reviews and ratings on Glassdoor to decide if Sears is right for you.