Secure-24 Reviews

Below average pay scale for Tech Support & Analyst positions. Training is inconsistent. Training lacks focus on ticket system and apps currently in use and training time was wasted time due to lack of set-up during training. Receiving an excellent trainer is hit or miss...one trainer, whom wasn't available at the time to instruct a class popped in from time to time to check on the class progress was EXCELLENT in the explanation of apps and processes. However, another trainer whom we unfortunate experience of having for the duration of our training was just generally silly, cracked jokes, talked about movies and hadn't logged into the apps that we were training on in who knows when. Also, quite a bit of time was wasted moving from room to room due to other teams ignoring room scheduling conflicts and holding meetings in rooms scheduled for training . Well below the standard of training. Learned everything about the ticket system and apps from trial & error and from the Analysts & TSR's that were willing to help, even though they were slammed with work themselves. More "play-hard" than "work-hard" culture. Bored and overly hyper employees interfere with people who are busy attempting to work by smoking e-cigs, laughing and playing cowboys & Indians with colorful plastic toy guns. Very problematic when you are attempting to resolve network or application issues with the client or engineering team member on the other end of a call. Esoteric "metrics" used as a tool to stall promotions or substantiate terminations. Lack of diversity of women and people of color. This Is a good ol' boys club organization from the top all the way down to the IOC. Most women & people of color are treated as non-factors and expected to "stay in their place" and have even been told as much by ethnically & racially illiterate malcontents. Total lack of accountability by certain engineering teams and IOC analysts to address incoming service requests assigned to their team. Engineers will actually change their status to "Away" or "Busy" as soon as you ping them that a service request is in queue. Lack of useful documentation with SLA's, Knowledge Base and documentation of ticket details. Too much focus allowed on ethnic and gender differences and not enough focus on technical & professional similarities. Conversations about ethnic and gender stereotypes are frequently had and are not addressed by management. Instead these types of conversations (which have become heated at times) are allowed and tensions have actually grown into arguments at company sponsored parties and epitaphs and symbols of hate used. Extreme cliquishness & clownishness. Not every IT person at Secure-24 plays World of Warcraft, PS-2, 3 or 4, Leggos or runs around with a pirate hat & plastic toy guns...especially at work. if you are not a part of the this group, you are treated as an infidel. Nepotism, cronyism and favoritism is abound at Secure-24 and so is gossip, which is to be expected in environments where many people are married to, related to or dating each other in an enterprise business environment. If this were a family owned and family run small business, that would be the expectation however, a family owned and family run small business Secure-24 certainly is not.

This company is cheap, I can not emphasize this enough. Do not expect to get any raise ever. Whatever you hire in at is what you will make until you leave. There is no money for training with this company. 401k is only 0.5% matching instead of the regular 4.0%. Senior Engineer pay is well below market rate. 50-55 hour weeks are the norm for this company as they are severely understaffed. Upper mgmt encourages employees to lie to their customers about project status and resource availability to make the company look good. HR literally bribes employees to fill out Computer World and other publication satisfaction surveys so they can "win" best place to work awards. At this company, public relations image is everything and delivering services is second. There are real ethical issues with upper management. Employee evaluations are political, not based on any real performance data. This is a really messed up company with management that is only interested in the almighty dollar. If you are a senior looking to expand your career and experience, forget it. The hierarchy is incredibly siloed and the silos really don't work well together. All the groups point fingers at each other when there are problems. Everyone gets put into their box and they're not allowed out. Upper management is also very unprofessional, often telling employees they're not worth what they're paid and constantly reminding employees that everyone is replaceable, usually with cheaper offshore labor as they are rapidly expanding their offshore Indian presence.