Is Senture a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Senture have rated their employer with 3.2 out of 5 stars in 58 Glassdoor reviews. This is a higher than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Senture .

Does Senture pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Senture with 3.4 out of 5 stars based on 58 anonymously submitted employee reviews. This is 6.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Senture.

What are the top reviewed jobs at Senture?

Customer Service Representative (95) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 57 reviews)); "work from home good pay friendly coworkers" ((in 40 reviews)); "great people and pay and get to work form hom" ((in 16 reviews)); "Friendly supervisors" ((in 8 reviews)); "Great coworkers" ((in 6 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "Lastly the benefits are atrocious." ((in 13 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 8 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 7 reviews)); "Insurance is expensive" ((in 5 reviews))

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Senture

Senture Customer Service Representative CSR reviews

3.2

55% would recommend to a friend

(58 total reviews)

Michelle Paiz

Not enough data to show CEO approval

26% positive business outlook

Ratings by category

4.2

Diversity and inclusion

3.6

Work/Life balance

3.4

Culture and values

3.4

Compensation and benefits

2.9

Career opportunities

2.5

Senior management

Customer Service Representative (CSR) employees have rated Senture with 3.2 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

3.0

21 May 2026

Nice work-from-home setup but limited promotion opportunities

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Work from home is nice

Cons

There is not much room for promotions

Senture Response

1mo

Thank you for your balanced feedback. We're glad to hear that there are aspects of your experience you appreciate. Please feel free to contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can make your experience even better.

4.0

9 Feb 2026

Good

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Working from home is always a pro

Cons

None that I can think of

Senture Response

1mo

We appreciate your honest review and are glad there were things you liked about working with us. Your feedback is important as we continue to grow. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss any specific suggestions you may have.

3.0

24 Nov 2025

It's not the worst, but far from the best.

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Steady work. Not a lot of micromanaging

Cons

NO room for growth, no matter what they tell you. If you move to a supervisor position (only chance to get a raise) it's only $1-$3.

Senture Response

6mo

Thank you for taking the time to share your thoughts. We value all feedback and are always looking for ways to improve. If you have any specific areas of concern or suggestions, please contact us at careers@senture.com.

Viewing 1 - 3 of 58 Reviews

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Senture

Senture Customer Service Representative CSR reviews

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Ratings by demographic groups

Reviews by job title

Nice work-from-home setup but limited promotion opportunities

Good

It's not the worst, but far from the best.

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