ServiceChannel Customer Service Representative reviews

The management team with Service Channel call center is out dated and should be renewed. Management talks down to employees and belittles them. They do not listen to employee compliants/concerns or try to resolve any issues. Management is all family related and gang up on those who voice any opinions that do not conside with what they want or believe. Horrible, just horrible. Basically don't apply!!!!

Management issue's, constant negative remarks unless some compliments given about you from caller's . Poor benefits. Poor coaching/training. Lack of appreciation for the CSR's effort to handle difficult clients / vendors with no assistance from so called "Coaches and Leads". Constant nagging. MAJORITY OF EMPLOYEE'S ARE RELATED TO EACH OTHER AND TAKE SIDES.