ServiceNow Reviews

Pros

1) ServiceNow hires great people, they're "adults" (not always the case in Tech) and they genuinely care about each other. 2) Growing like crazy, so much opportunity to learn and advance in every part of the org 3) There is a pride in our product that is rare (and deserved). 4) We are truly are hungry and humble (one of our values). The entitlement you see at other Tech companies is non-existent, and people are hungry to keep raising the bar and do it QUICK (I left a similar sized tech company with WAY more red tape and bureaucracy, I'm amazed at how fast you can do things here ). 5) Great work/life balance! 6) John Donahoe and the world-class leadership team have transformed this company over the last few years 7) They care about diversity, inclusion and equality. We're still building this capability but the company/leaders truly believe in this and are taking positive steps.

Cons

A lot of people who've been here 3-5+ years struggle with the rapid change we're in now. They want to do it "the way it's always been done" and many have never worked for a world-class org and don't know how to scale. So there's some growing pains between employees who are legacy and newly hired in the last ~2 years. Don't come here if you need a nap pod. Or expect free gelato on every floor. The snack rooms are well stocked with good food, but we do pay for lunch in the tasty and affordable cafe. The benefits are almost as good as industry, 401k is still lower, but everything else pretty much on-par. ServiceNow is also stingier on things like team outing budget and have clamped down on travel some quarters.

Pros

Excellent culture, great office space and environment, investment in personal development, growing company, inspirational CEO, exciting future.

Cons

Lack of process and structure in places, confusing org structure - both symptoms of recent hyper-growth.

Pros

Great package, benefits, parental leave. Great opportunities to grow as the company embraces more new technologies for growth

Cons

Depends of individual manager when it comes to flexible working.

Pros

Growing company with first mover advantage in a market that is set to absolutely dominate business in the next 10 yrs. The compensation package I had was very good, if a little unpredictable due to fluctuations in stock prices and an extremely large error in tax deductions, which they treated as trivial.

Cons

No job opportunities (senior posts are predominantly filled from external hiring - internal promotion is strongly discouraged), no openness to improvements, change or creativity with a strong culture of protecting the status-quo, "sacred cow syndrome" everywhere - from the very top down. Management know these are both serious issues, and have been for some time, but choose to not act. The "just do as you're told" attitude to relative senior staff is not a good way to engender loyalty and commitment. That's how you treat children.

Pros

Innovative products that really help customers deliver great outcomes

Cons

Poor line management, immature processes, not a diverse workforce. You are hired to do a job, not for your potential.

Pros

Culture is great - people are connected and happy to support each other.

Cons

Due to the fast pace change it is difficult to keep up to date with what is happening.