ServiceNow Reviews

Cons

Catching up with the amazing growth

Cons

There are many people in this company who does not want to do their job. People are waiting for each other to progress which is causing jobs to be either done late or not done at all.
Staines office is perfectly boring, although there is some effort going on to change, I dont believe it is working.
Management is too customer oriantated, sometimes I had the feeling like I am a robot that management uses to achieve their goals.
Sometimes it is even hard to go and grab a cup of coffee with collegues because management could be watching you and everything is so urgent for them.
I believe interview process must be improved. Since I realize there are some people who are not qualified enough to do the job.
If you expect fun work place events, ServiceNow is not a good place to work.
Everybody is this company is overloaded!

Cons

Strategy and values being articulated by senior management not filtering down to the field, all about the numbers
Toxic sales environment micro managed by spreadsheets where leaders would rather apportion blame rather that fix the root cause of issues
Becoming hugely political and striving to become a large corporation means loss of company identity

Cons

being dictated to by the US when they clearly don't understand the vast differences across EMEA. Focussing on quantity, rather than quality and they take feedback as a negative behaviour.

Cons

Slow career progression, lots of work and poor work life balance

Cons

still stretching due to massive growth

Cons

Again, ServiceNow is an organization filled to the brim with driven, intelligent, scrappy and down to earth individuals. in areas where some of us may lack the tools needed to complete tasks, you can trust that one of your colleagues with that specific understanding will go out of their way to help drive the task to successful completion. I can confidently say this is never in the spirit of laziness, but more the ethos and drive of ServiceNow. An ethos, that each of us continue to grow and push ServiceNow, and its people forward toward amazing customer driven experiences. An example of this would be the evolution of ServiceNow's yearly customer driven event - Knowledge. Knowledge is an unique & powerful gathering supported by the entire ServiceNow team. Always done without ego and sometimes without sleep. Having watch it evolve over the years I am always amazed how much we punch above our weight to put it on, however each Knowledge result is truly amazing. This encapsulates the drive and spirit of who ServiceNow is.

So as we continue to bleed some of these great people, I am always curious how we acquired the clown that is our current CMO - and why this guy still here? He is the extreme opposite of the fabric of the ServiceNow ethos mentioned above.
 One of the most insincere, one dimensional individuals who has the knack of misdirected focus. A wonderful micromanager, who avoids authentically getting in the trenches with "common" ServiceNow folk at any level. The same Princess of Marketing, that during the chaos of Knowledge requires the hottest freshest Starbucks latte or nothing. Sending one of the key events people to walk over mile to get a fresher latte because "it was too cold" and the coffee in the war room was not good enough. Ridiculous demands with ultimately resulted assigning an individual minder to cater to his majesty for the rest of Knowledge. The same Marketing Princess who glosses over his Symantec days and oversells his Salesforce experience to poorly repackage numerous SF marketing strategies for ServiceNows marketing initiatives. In his words "Why reinvent the wheel, when we know it works - Right?" Perhaps. Nevertheless with someone so enamored by their own pedigree, I would expect more originality and ideas as fresh as that Starbucks latte.
Apparently, Dan is on a new purpose journey in discovering a better self, however many on the team have yet to see any changes. I am sure he is a great marketer of himself to John, Frank and the SN board, however for those individuals below him (figuratively & literally), we are looking for a Marketing Leader that is true to ServiceNow. Someone that rolls up her or his sleeves, gratefully grabs that cold coffee and offers an innovative marketing vision without micromanaging a group of tremendously talented individuals.

Cons

The changes that take place within the organisation can be overwhelming but as long as you can embrace this and look at it from the positive side then you will go far.

Cons

- Growing pains, a lot is changing in a very short period of time, so you need to roll with it and be adaptable
- On-boarding could be improved - takes a while to sort out access to all the tools needed etc.
- Salary Reviews .it should be standardized and talked about a bit more than we currently do.

Cons

The fast pace of the company does mean that you run the risk of burnout. ServiceNow attracts the best talent and as a result if you are not prepared to step outside your comfort zone you will get left behind.

Need to look at some managers who think they’re above the company ethos and like to think that because of their experience they can bully those below them, but this is a rarity.