ServiceNow Reviews
Updated 11 Sep 2019
Found 726 reviews
"Company is growing consistently at 40%" (in 33 reviews)
"The ServiceNow platform delivers on it's promises to customers, so great product - very easy to feel comfortable and confident to advocate for it" (in 31 reviews)
"work-life balance could be an issue" (in 54 reviews)
"Lots of projects going on with competing vision from middle management" (in 19 reviews)
"Innovative company, inspirational leaders and huge opportunity"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at ServiceNow full-time for less than a year
Pros
The technology is excellent and isn't going to stop improving and adding new products, the possibilities for it are endless. Culture is really important here and you can feel that across all the teams, everyone is welcoming, engaging and wants to get things done. Hugely growing business so it feels like you have lots of opportunity The packages are very competitive and strong benefits package - which they are... also looking to improve on, plus Staines office is getting a great makeover to look like the US Silicon Valley style Flexible working There is a real purpose behind the technology and work that you are doing.
Show MoreCons
Fast growing so there is the potential to have the people before the processes are in place to handle them - but I see that more as an opportunity than a con, when handled with a growth mindset
ServiceNow2019-06-20"Fast Growing and changing"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at ServiceNow full-time for more than a year
Pros
Culture is great - people are connected and happy to support each other.
Cons
Due to the fast pace change it is difficult to keep up to date with what is happening.
Advice to Management
Make sure that you take the team along on the journey with you
ServiceNow2019-08-27- Helpful (2)
"Great potential but not managing talent appropriately"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI have been working at ServiceNow full-time for more than 3 years
Pros
Fast growing, innovative products, most people are very collaborative and friendly. Investing in training and people are given good equipment to work with.
Cons
Hiring overqualified people into junior management roles, with the promise of quick growth potential but giving the promotions and big jobs to people on the inside track, or hiring in from outside. Lots of messaging about Diversity and Inclusion but hardly any minorities or women at the top levels in Europe. Very US centric, all global lead roles in the US HQ, lack of willingness to listen to the people in region... about how to conduct business effectively. Benefits not in line with many local markets.
Show MoreAdvice to Management
Spend more time developing and growing existing staff and create a diverse senior leadership team. Stop setting such aggressive growth targets that are killing morale and making things crack at the seams. Hire appropriate numbers of admin, reporting and sales support staff to support the aggressive growth targets being set so you do not burn out people.
ServiceNow2019-08-21 - Helpful (4)
"Not what it once was"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendPositive OutlookNo Opinion of CEOI worked at ServiceNow full-time for more than 5 years
Pros
Phenomenal product and some great people
Cons
Changing of the guard. Corporate politics is rewarded above performance. Laughable EMEA leadership
ServiceNow2019-07-27 - Helpful (2)
"Shocking Sales culture"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at ServiceNow full-time for more than 3 years
Pros
The first line Sales and SCs are excellent
Cons
Middle management,and up, is ruining culture. There has been a mass exodus of the experienced managers and the new hires coming in are turning ServiceNow into another Oracle Target increase massively in year two.
Advice to Management
Listen to your staff and customers
ServiceNow2019-08-13ServiceNow Response
August 27, 2019 – ServiceNow Representative
We're sorry to hear about your experience. At ServiceNow, we're building a great, enduring company that aims to create great positive for employees and customers. We will certainly take your feedback under consideration and we wish you the best in the next phase of your career.
"Loved working here, great opportunities"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I worked at ServiceNow full-time for more than 3 years
Pros
Lovely people, great working atmosphere. Desire to genuinely improve the product and to do the best for the product, and the best for customers
Cons
Transformation from a small company to a huge company means changes that require a different attitude. Customer's perhaps not always engaged as well as they could be
ServiceNow2019-05-22"Fast and fun"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at ServiceNow full-time
Pros
Great proposition and inspirational leaderships
Cons
Tactical planning in BUs and field resulting in some fickle budgetary decisions
Advice to Management
3 year+ plans need to filter through all lobs to field.
ServiceNow2019-06-02- Helpful (2)
"Do your 12 months and leave."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo Opinion of CEOI have been working at ServiceNow full-time for more than a year
Pros
Free food sometimes The staff are nice.
Cons
Work life balance Politics Fake DIBs initiatives
Advice to Management
Upper management quit your A S S licking and focus on the overall goal.
ServiceNow2019-05-07 - Helpful (2)
"Significant Positive Change"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at ServiceNow full-time
Pros
The company is going through a huge cultural transformation, with so much energy invested in creating aligned values and vision. Positive changes are happening all the time with compensation, benefits, processes and management.
Cons
As with any change there are teething problems but that's to be expected.
Advice to Management
Keep fostering open communication
ServiceNow2019-03-24 "A great place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at ServiceNow full-time
Pros
Relatively high comp and good benefits
Cons
Work life balance can be poor at times
ServiceNow2019-02-05
ServiceNow Response
August 27, 2019 – ServiceNow Representative
Thank you for the review. Investing in talent is one of ServiceNow's top priorities, and we're glad you're noticing that we're focused on helping our team members learn and grow. We have online training, as well as programs like ManageNow and Lead Now, to help people managers and ...
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