ServiceNow Reviews | Glassdoor.co.uk

ServiceNow Reviews

Updated 16 January 2019
594 reviews

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3.6
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ServiceNow CEO John Donahoe
John Donahoe
162 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance and cross team relationships need improvement" (in 44 reviews)

  • "Growing pains/too much middle management" (in 17 reviews)

More Pros and Cons

  1. "Lots of Positive Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (Less than a year)

    Pros

    So much energy and investment is being spent to drive change
    Great innovative platform
    Exciting movement in employee benefits, time off and compensation
    Welcoming culture for anyone new to the business
    Growth

    Cons

    Catching up with the amazing growth

    Advice to Management

    Celebrate achievements more


  2. Helpful (3)

    "Technical Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in London, England
    Former Employee - Technical Support Engineer in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at ServiceNow full-time (More than a year)

    Pros

    Benefits are really good. RSU, ESPP, healthcare, pension...
    They allow to work from home if you have a good reason to do so.
    High salaries.

    Cons

    There are many people in this company who does not want to do their job. People are waiting for each other to progress which is causing jobs to be either done late or not done at all.
    Staines office is perfectly boring, although there is some effort going on to change, I dont believe it is working.
    Management is too customer oriantated, sometimes I had the feeling like I am a robot that management uses to achieve their goals.
    Sometimes it is even hard to go and grab a cup of coffee with collegues because management could be watching you and everything is so urgent for them.
    I believe interview process must be improved. Since I realize there are some people who are not qualified enough to do the job.
    If you expect fun work place events, ServiceNow is not a good place to work.
    Everybody is this company is overloaded!

    Advice to Management

    I would be happier if the management were more employee orianted.
    Management also should do soemthing to ensure more peaceful and fun work place.
    They must have work on interview and hiring process to ensure new hires are capable enough to conduct the job.
    They must listen employees comments instead of fully concentrating on goals that are set in front of them.

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (More than 3 years)

    Pros

    Great products
    Loyal customer base
    Smart and loyal employees

    Cons

    Strategy and values being articulated by senior management not filtering down to the field, all about the numbers
    Toxic sales environment micro managed by spreadsheets where leaders would rather apportion blame rather that fix the root cause of issues
    Becoming hugely political and striving to become a large corporation means loss of company identity

    Advice to Management

    Speak to the field and understand the challenges
    Stop the formation of fiefdoms
    Act before staff churn becomes a major issue


  4. Helpful (2)

    "One size does not fit all......."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member of the GSD in Staines, England
    Former Employee - Member of the GSD in Staines, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at ServiceNow full-time (More than a year)

    Pros

    I loved my time at ServiceNow until the end, no I am not a disgruntled ex-employee, I speak highly of the tech and the majority of the people there.....
    I like the fact the company has an open strategy and great leaders messaging it..... but....

    Cons

    being dictated to by the US when they clearly don't understand the vast differences across EMEA. Focussing on quantity, rather than quality and they take feedback as a negative behaviour.

    Advice to Management

    Listen to your experienced team members....... and appreciate that you don't know everything!


  5. "Good job title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (More than 3 years)

    Pros

    Great place to work, lots of benefits

    Cons

    Slow career progression, lots of work and poor work life balance


  6. "ADR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ADR in London, England
    Current Employee - ADR in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (Less than a year)

    Pros

    amazing company , innovative and grate roadmap

    Cons

    still stretching due to massive growth


  7. Helpful (14)

    "Amazingly innovative, but what happened to Marketing?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (More than 5 years)

    Pros

    ServiceNow is an organization filled to the brim with driven, intelligent, scrappy and down to earth individuals

    Amazing platform that is the foundation for all the great solutions we sell

    Unbelievable customer base that helped us become the worlds most innovative company.

    Cons

    Again, ServiceNow is an organization filled to the brim with driven, intelligent, scrappy and down to earth individuals. in areas where some of us may lack the tools needed to complete tasks, you can trust that one of your colleagues with that specific understanding will go out of their way to help drive the task to successful completion. I can confidently say this is never in the spirit of laziness, but more the ethos and drive of ServiceNow. An ethos, that each of us continue to grow and push ServiceNow, and its people forward toward amazing customer driven experiences. An example of this would be the evolution of ServiceNow's yearly customer driven event - Knowledge. Knowledge is an unique & powerful gathering supported by the entire ServiceNow team. Always done without ego and sometimes without sleep. Having watch it evolve over the years I am always amazed how much we punch above our weight to put it on, however each Knowledge result is truly amazing. This encapsulates the drive and spirit of who ServiceNow is.

    So as we continue to bleed some of these great people, I am always curious how we acquired the clown that is our current CMO - and why this guy still here? He is the extreme opposite of the fabric of the ServiceNow ethos mentioned above.
     One of the most insincere, one dimensional individuals who has the knack of misdirected focus. A wonderful micromanager, who avoids authentically getting in the trenches with "common" ServiceNow folk at any level. The same Princess of Marketing, that during the chaos of Knowledge requires the hottest freshest Starbucks latte or nothing. Sending one of the key events people to walk over mile to get a fresher latte because "it was too cold" and the coffee in the war room was not good enough. Ridiculous demands with ultimately resulted assigning an individual minder to cater to his majesty for the rest of Knowledge. The same Marketing Princess who glosses over his Symantec days and oversells his Salesforce experience to poorly repackage numerous SF marketing strategies for ServiceNows marketing initiatives. In his words "Why reinvent the wheel, when we know it works - Right?" Perhaps. Nevertheless with someone so enamored by their own pedigree, I would expect more originality and ideas as fresh as that Starbucks latte.
    Apparently, Dan is on a new purpose journey in discovering a better self, however many on the team have yet to see any changes. I am sure he is a great marketer of himself to John, Frank and the SN board, however for those individuals below him (figuratively & literally), we are looking for a Marketing Leader that is true to ServiceNow. Someone that rolls up her or his sleeves, gratefully grabs that cold coffee and offers an innovative marketing vision without micromanaging a group of tremendously talented individuals.

    Advice to Management

    Everyone brings unique potential to the ServiceNow culture. Unique potential should not have toxic affects on persons striving for the same goals

  8. "Good to be part of such a successful company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time

    Pros

    Good progression opportunities if you work hard.
    Improved employee care following the new CHRO hire.

    Cons

    The changes that take place within the organisation can be overwhelming but as long as you can embrace this and look at it from the positive side then you will go far.


  9. "Amazing Company & Bright Future Ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (More than a year)

    Pros

    - World's number one most innovative company, with amazing technology on offer and excellent relationship with customers
    - Management is supportive and proactive in employee's career development
    - Inspiring people , very chilled and like minded
    -Growing company with so much more potential
    - Excellent compensation and benefits
    -Recognizes hard work and exceptional performance
    - Real sense of belonging and the executive team strive to make SN an even better place to work

    Cons

    - Growing pains, a lot is changing in a very short period of time, so you need to roll with it and be adaptable
    - On-boarding could be improved - takes a while to sort out access to all the tools needed etc.
    - Salary Reviews .it should be standardized and talked about a bit more than we currently do.

    Advice to Management

    Keep doing what you are doing! Perhaps work life balance could be a little more flexible and improved, apart from that, thumbs up :)


  10. "Life in the fast lane"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time (More than a year)

    Pros

    Great platform, great people, perks and vision. The organisation has been massively refreshed since the appointment of John as CEO, and along with Pat Wadors the direction both by putting the customer at the centre of everything we do and your career path in your own hands it really is down to the individual how well you do!

    Cons

    The fast pace of the company does mean that you run the risk of burnout. ServiceNow attracts the best talent and as a result if you are not prepared to step outside your comfort zone you will get left behind.

    Need to look at some managers who think they’re above the company ethos and like to think that because of their experience they can bully those below them, but this is a rarity.

    Advice to Management

    Keep going, but look after your staff. You hire the best so give them the best