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Best Places to Work 2023

ServiceNow

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ServiceNow

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ServiceNow Reviews

4.4

89% would recommend to a friend

(3641 total reviews)

President and CEO Bill McDermott

Bill McDermott

95% approve of CEO

Ratings by category

4.5

Culture and Values

4.5

Diversity and Inclusion

4.4

Compensation and Benefits

4.2

Career Opportunities

4.2

Work/Life Balance

4.2

Senior Management

Ratings distribution

5 stars

57%

4 stars

22%

3 stars

9%

2 stars

6%

1 star

6%

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Found 3,641 of over 4K reviews

Updated 30 Nov 2023

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
Cons
    1. 5.0
      24 Nov 2023
      Senior Solution Consultant
      Current Employee
      London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The technology is so well architected it's great to be able to stand behind that when talking with cutomers.

      Cons

      The growth and pace of the company means that certain processes creak, and there can be a dilution of talent

      1. 5.0
        21 Nov 2023
        Solutions Specialist Customer workflows
        Current Employee, more than 3 years
        London, England
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Well-being days, giving back, culture superb growth and amazing tech !

        Cons

        Growth Exceptions every quarter mean the hard work never stops. Partners sometime struggle to keep up with the rapid rate we churn out new functionality.

      2. Join the ServiceNow team
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        1. 5.0
          19 Nov 2023
          Techincal Support Engineer
          Current Employee, more than 1 year
          Staines, England
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Awesome management - you drive yourself in this role. And there's alot of care on employees.

          Cons

          The work delegation could use refinement. Although the management has clearly made alot of changes to try and make the workload even. It's still alot to deal with so there's alot of work to do.

          1. 5.0
            19 Nov 2023
            Vice President
            Current Employee, more than 3 years
            London, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            The ServiceNow is a continuous learning environment and highly collaborative culture.

            Cons

            The pace of growth and work can be overwhelming. You must know how to prioritise.

            1. 5.0
              22 Nov 2023
              Marketing
              Current Employee, more than 1 year
              Staines, England
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Amazing company culture, fast paced environment, and leadership seem to genuinely care

              Cons

              no cons for working here other

              1. 5.0
                15 Nov 2023
                Marketing Manager
                Current Employee, more than 3 years
                London, England
                Recommend
                CEO Approval
                Business Outlook

                Pros

                - Great marketing leadership - Exciting projects - Best team

                Cons

                - Very fast paced, not for everyone

                1. 5.0
                  14 Nov 2023
                  Solution Sales Executive
                  Former Employee, more than 5 years
                  London, England
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Strong leadership good pay and benefits

                  Cons

                  very focused on DIBS and less so on old men

                  1. 5.0
                    10 Aug 2023
                    Senior Account Executive
                    Current Employee, more than 1 year
                    London, England
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Amazing culture and even better technology stack. Rate of growth and leadership is inspiring and a great place to be from a learning and earning perspective. Like lots of others I joined from one of the even bigger tech houses and haven’t looked back 1 year+ in! I have never sold a technology that (most) C-Suites are as invested in and focused on as ServiceNow. The sales focused culture and senior resource here to support on deals makes this a great place to be!

                    Cons

                    Change is constant but to be expected given growth, partner network is also questionable in places but just catching up. First 6 months are a baptism of fire for most given the amount you have to learn and complexity within customers. I worked (and still do) some silly hours but you get out what you put in.. quarterly well-being days off make up for this too.

                    1
                    1. 5.0
                      8 Nov 2023
                      Advisory Solution Consultant
                      Current Employee, more than 3 years
                      London, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Great leadership and work culture

                      Cons

                      None that come to top of mind

                      1. 3.0
                        31 Aug 2023
                        Product Manager
                        Current Employee, more than 10 years
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Lots of exciting products to work on. Cutting edge focus.

                        Cons

                        The once wonderful culture and great team atmosphere is rapidly on the way out replaced with extremely harsh performance reviews. Previously top performing employees now being told they are less than average. The environment is becoming toxic in certain departments and it is very sad to see. If you are not based in a US office and chat regularly in person to your leadership team then it is automatically assumed you are an under performer.

                      Viewing 1 - 10 of 3,641 Reviews
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                      ServiceNow Reviews FAQs

                      ServiceNow has an overall rating of 4.4 out of 5, based on over 4,241 reviews left anonymously by employees. 89% of employees would recommend working at ServiceNow to a friend and 89% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by -1% over the last 12 months.

                      89% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ServiceNow 4.2 out of 5 for work life balance, 4.5 for culture and values and 4.2 for career opportunities.

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                      Customer Service

                      can you give me some tips on how to successfully pass an interview for a customer service job as a 17 years old?

                      2
                      1 Comment

                      HR Generalist

                      If asked what type of management style to you prefer? How do you feel about micromanagement? How do you answer this professionally? Nobody likes micromanagement so why ask? Maybe bc the manager there does?

                      5
                      5 Comments

                      Glassdoor has 4,241 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.