ServiceNow Reviews

Updated 9 Jul 2020

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3.8
70%
Recommend to a Friend
96%
Approve of CEO
ServiceNow President and CEO Bill McDermott
Bill McDermott
82 Ratings
Pros
Cons
  • "Hypergrowth can making working ours a little out of sync with work/life balance(in 69 reviews)

  • "Middle management is hit or miss in terms of leadership and investing in the growth of employees(in 27 reviews)

More Pros and Cons
  1. "Never felt like I belong more"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Talent Acquisition Partner in Staines, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than a year

    Pros

    Fantastic company that genuinely cares about us as employees. I've felt it since I joined but even more so during this crisis where they have thought about how it may be impacting employees, offering extra benefits, support and unrivalled communication from the US leadership. There's flexible working and a real sense that your mental well being and personal life comes first. The company is also doing really well which is amazing, and I have faith in all of our global leadership team that they will make the right decisions to continue our growth. I can see myself staying here for years to come and hope to grow with the business.

    Cons

    As a company this big grows quickly, sometimes it can be frustrating when processes are not in place yet or things hurdles need to be jumped. But actually this is also a positive as you can be part of that change.

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  2. "Fast Paced, Fast Thinkers and Rewarding"

    4.0
    Former Employee - Manager in London, England
    Recommends
    Positive Outlook

    I worked at ServiceNow full-time for more than 3 years

    Pros

    Open culture, great for developing and thriving if you enjoy a fast paced and changing environment. Support is available if you learn to ask. Especially when seeking mentors. An excellent opportunity to work with some very bright and forward thinking people

    Cons

    The pace of the organisation and the change that comes with this can be a bit disorientating if you are not prepared for this. Whilst the experience is rewarding, getting used to this experience can take some time for now starters to settle in.

  3. "An amazing company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than 5 years

    Pros

    Growing company with upward mobility Culture of execution and best person for the job Modern and clean workspace (inc. equipment) Competitive salary and package

    Cons

    No longer a small/medium size company, meaning more red tape and teams sometimes operate in isolation (although less than expected at this company size).

  4. "Amazing and very inspirational place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than a year

    Pros

    Really talented, friendly and knowledgeable employees. Feels like one big team and everyone contribues and supports Everyone belives in the platform and how it can help our customers Absolutely customer and out focused Great leadership and management.

    Cons

    Hypergrowth can making working ours a little out of sync with work/life balance

    Continue reading
  5. "Great place to be!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Sourcer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than a year

    Pros

    Great company culture Cool technology Innovative approach Amazing offices Smart and very friendly people

    Cons

    Global projects rolled out mainly in the US

  6. "ServiceNow Employees are ready to lead"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Area Vice President (Solution Consulting) in Staines, England
    Recommends
    Positive Outlook

    I have been working at ServiceNow full-time

    Pros

    People Orientated 99% are excited about our future and 95% feel more inspired by our purpose than ever. We are Customer-Centric & Customers keep wanting more!

    Cons

    There are no cons to share

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  7. "Great product, good pay, ok management"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Solutions Consultant in London, England
    Recommends
    Positive Outlook

    I worked at ServiceNow full-time for more than 3 years

    Pros

    Still had a startup mentality at $2 billion of income. The double bubble comp package reduces internal trouble.

    Cons

    Big corp culture coming in expect it will be more grown up in the coming years. Work life balance not good

  8. "Fantastic culture, exciting future, great leadership"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time

    Pros

    People centric culture, inspirational Global CEO, strong leadership, flexible remote working, fantastic office in Staines, good benefits

    Cons

    Quite US focussed but no other cons

  9. "Rocket ship of a company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Solutions Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for less than a year

    Pros

    Amazing culture, people always willing to help, world class on-boarding, flexible hours.

    Cons

    Feels like you are forced to know too much in such a short period.

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  10. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ADR in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ServiceNow full-time for more than a year

    Pros

    Platform Best kept secret Pay Colleagues Culture

    Cons

    Internal processes Lack of resources for some segments

Found 867 reviews