ServiceNow Reviews

Updated 27 Feb 2021

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4.2
83%
Recommend to a Friend
98%
Approve of CEO
ServiceNow President and CEO Bill McDermott
Bill McDermott
300 Ratings
Pros
Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "ServiceNow walks the talk on culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for less than a year

    Pros

    Culture is about one team and the company walks the talk

    Cons

    Moving with haste I think can overwhelm some, and you have to make sure people are still connected

  2. "Fabulous onboarding and ramp-up"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Advocacy Manager in Staines, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for less than a year

    Pros

    Everyone I've met so far has been welcoming and helpful. The culture is really positive.

    Cons

    I haven't experienced any cons yet.


  3. "Still great after 5 years"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director, Customer Success in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than 5 years

    Pros

    Great offices around the world. Work that is changing the world, one workflow at a time. Continued opportunities to learn and develop.

    Cons

    No real cons, but as the company is growing so fast you need to be able to deal with ambiguity.

    Continue reading
  4. "Excellent culture and fun environment"

    5.0
    Current Employee - Sales Consultant in London, England

    I have been working at ServiceNow full-time

    Pros

    Culture, ability to succeed, drive

    Cons

    None have come to the surface yet

  5. "Great company amazing vision"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than 3 years

    Pros

    Great culture, people and amazing product

    Cons

    Scaling fast the distance between roles become bigger for internal talent

  6. "Fun, exciting and flexible"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Solutions Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for less than a year

    Pros

    Flexible working Benefits package is amazing

    Cons

    Doesn't feel like a startup as expected, quite a few layers of Mgmt

  7. Helpful (1)

    "Still some toxic patches"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than a year

    Pros

    Fast growing organisation with big ideas

    Cons

    The "servant leadership vs authoritarian management" argument doesn't seem to have been completely settled across the company. Toxic pockets remain.

  8. Helpful (1)

    "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than 5 years

    Pros

    Fantastic culture, literally the best products and solutions on the market

    Cons

    Company is rapidly changing into a big corporate beast

    Continue reading
  9. Helpful (1)

    "Fantastic place to work, exciting and great technology, fun to work with really happy customers"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Advisory Solution Consultant in Staines, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for more than a year

    Pros

    It is a really focussed company with a great vision coupled with a fantastic mission of making work flow. It makes the world of workflow and automation really exciting and is great to see the positive difference that it makes to it's customers. It is a fun place to work too. People are friendly and really do go above and beyond to help. The buddy initiative for new employees is also very good as it really does help and ease the new joiners. It is also fun to be that buddy to the new joiner and you can actually see just how fast and how much the company changes in just a matter of the year since joining.

    Cons

    With the growth that ServiceNow has been having over a number of years, it does come with its share of challenges of scale and growth.

    Continue reading
  10. "ServiceNow loves it's customers and people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceNow full-time for less than a year

    Pros

    Diversity, excellent product, supports customers well, puts customers at the very heart of every thing we do. Supports it's people, enables brilliance, fantastic leadership

    Cons

    Not yet found any. Love where i work

    Continue reading
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