ServiceRocket Reviews

4.5

90% would recommend to a friend

(183 total reviews)
avatar

Rob Castaneda

94% approve of CEO

76% positive business outlook

ServiceRocket has an employee rating of 4.5 out of 5 stars, based on 183 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceRocket employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

183 reviews
5.0
9 May 2023
Recommend
CEO approval
Business outlook

Pros

Great place to work, hugely supportive team. They actually live by their company culture. Clear and honest approach to work and expectations, willing to invest and support employees in their career progression with a transparent guide to different internal career tracks with the employee always at the heart of the discussion. Great benefits and general work schemes. Very flat mode of discussion meaning the voice of every employee is heard irrespective of rank to put it simply a great team culture. No micro- management or egos, the CEO is very approachable but professional at the same time.

Cons

A fairly small London office in which most of the team prefer to work from home, so if a dynamic work office culture is very important for you than a role at the London office might not be suitable.

5.0
29 Aug 2019
Recommend
CEO approval
Business outlook

Pros

+ This is a company that is suitable for you if you want to learn quickly and grow. Lots of opportunities to try out new technologies, learn new tools, and to get certified while you are at it + Great company culture, we are practically a family! Honest communication throughout. May be too radical for some, but for those that appreciate honest feedback, process-based approach to solving problems, radical knowledge sharing, this is the company to work for + A CEO that genuinely cares about you as a person - I have never worked with anyone else that truly cares about my personal well being, and actively tries to help us achieve our dreams + Lots of travel opportunity + Great office located near the iconic Tower Bridge - with views to die for, a barista that makes free unlimited coffee for you, free beer on tap (for those that drink), and a vibrant office environment + Cycle to Work scheme helps you save on your bike purchase + Tech Choice program that allows you to pick your preferred work computer

Cons

- Benefits is on the poorer side if compared to other companies in the same sphere (Leave policy, health insurance) This varies depending on the office you are based in

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

After almost 5 years here, I can say: - All the people working here are really nice - You have an awesome work-life balance - Different opportunities to grow technically

Cons

- It's mostly Atlassian-centric. If you don't want to grow in this stack, you will get stuck quickly inside the company. - Improving your salary inside the company is not an easy task - With the latest restructuring, I feel it has lost a bit of its identity (the one I met 4 years ago)

Viewing 1 - 3 of 183 Reviews

Glassdoor has 195 ServiceRocket reviews submitted anonymously by ServiceRocket employees. Read employee reviews and ratings on Glassdoor to decide if ServiceRocket is right for you.